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Candlewood Suites Durham, an IHG Hotel

Photo gallery for Candlewood Suites Durham, an IHG Hotel

Exterior
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of Candlewood Suites Durham, an IHG Hotel

Candlewood Suites Durham, an IHG Hotel

2.5 star property
Within easy reach of Research Triangle Park

7.4/10 Good

375 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet friendly
  • Gym
  • Kitchen
  • Non-smoking
The price is $80
Price available on 12/4/2022
Map
1818 Highway 54, Durham, NC, 27713

Room options

About this area

What's nearby

  • Research Triangle Park - 18 min walk
  • Streets at Southpoint Mall - 4 min drive
  • University of North Carolina - 12 min drive
  • Duke University Hospital - 16 min drive
  • Duke University - 18 min drive
  • North Carolina State University - 14 min drive
  • PNC Arena - 15 min drive

Getting around

  • Raleigh-Durham International Airport (RDU) - 11 min drive
  • Durham Station - 14 min drive
  • Cary Station - 18 min drive
  • Raleigh Union Station - 23 min drive

Restaurants

  • William's Gourmet Kitchen - 10 min walk
  • Brigs at the Park Restaurant - 12 min walk
  • Akashi - 12 min walk
  • KoKyu Na'Mean - 14 min walk
  • Backyard BBQ Pit - 19 min walk

About this property

Candlewood Suites Durham, an IHG Hotel

At Candlewood Suites Durham, an IHG Hotel, you'll be within a 15-minute drive of North Carolina State University. Guests can visit the fitness center for a workout, and freebies like WiFi, self parking, and wired Internet are added perks. Also, this hotel is 0.9 mi (1.5 km) from Research Triangle Park. The convenient parking and helpful staff get good marks from fellow travelers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 122 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 25
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open daily from 7:00 AM - midnight
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 25

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (2 per room, up to 50 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Barbecue grills
  • Snack bar/deli

Traveling with children

  • Grocery/convenience store

Working away

  • 24-hour business center
  • Computer station

Services

  • Front desk (limited hours)
  • Dry cleaning/laundry services
  • Multilingual staff

Facilities

  • Picnic area
  • Television in common areas
  • Fitness center

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Toaster
  • Cookware, dishes, and utensils
  • Dishwasher
  • Paper towels

More

  • Weekly housekeeping

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Candlewood Durham
Candlewood Suites Durham
Candlewood Suites Hotel Durham
Candlewood Suites Durham Hotel
Durham Candlewood Suites

Frequently asked questions

Does Candlewood Suites Durham, an IHG Hotel offer free cancellation for a full refund?
Yes, Candlewood Suites Durham, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Candlewood Suites Durham, an IHG Hotel?
As of Nov 29, 2022, prices found for a 1-night stay for 2 adults at Candlewood Suites Durham, an IHG Hotel on Dec 4, 2022 start from $80, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Candlewood Suites Durham, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Candlewood Suites Durham, an IHG Hotel?
Yes, pets are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Candlewood Suites Durham, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Candlewood Suites Durham, an IHG Hotel?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Candlewood Suites Durham, an IHG Hotel and nearby?
Candlewood Suites Durham, an IHG Hotel has a fitness center and a picnic area.
Are there restaurants at or near Candlewood Suites Durham, an IHG Hotel?
Yes. Nearby restaurants include William's Gourmet Kitchen (10-min walk), Brigs at the Park Restaurant (12-min walk), and Akashi (12-min walk).
Does Candlewood Suites Durham, an IHG Hotel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster, and cookware.
What's the area around Candlewood Suites Durham, an IHG Hotel like?
Candlewood Suites Durham, an IHG Hotel is located a short 18-minute walk from Research Triangle Park. Travelers say this hotel is in a good location.

Overall score and ratings

7.4

Good

7.7/10

Cleanliness

8.0/10

Staff & service

7.1/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

2/10 Poor

Worse hotel
I didn’t stay at this hotel. I checked in and out the same night. The hotel has a bad smell as soon as you walk in the door. The front door clerk was not welcoming. Found hair in the bed and bathroom.
Michele, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Terrible Customer Service
Upon check in the person at the desk was on the phone so I waited patiently for about ten minutes thinking they were talking to another customer and finally I got tired of waiting, so I asked the person to please put the person on hold check me in. The person talked to the person for another minute or so and told them she had to go because the customer was getting irate. When she hung up she proceeded to tell me it was her GM and they were trying to solve another issue and that’s when she got very ugly to me and told me I wasn’t going to talk to her like she was a child. I never said anything out of the way to her, I was just in a hurry to check in because I had somewhere to be. This went on a few minutes before she finally checked me in. I finally told her that I was going somewhere else and she said she didn’t care l could go somewhere else and stay. The next morning when I was checking out it was the same person and as she was walking away never stopping to help me she told me to put the key on the desk. I wanted a receipt but since she just walked away I didn’t get one. The room was nice but very dated. The people in the room above us ran and stomped all night. We were next to the elevator so we also had to listen to it going up and down all night. Over all this was not a good stay. I will never stay there again and it seems to be the attitude of your company that you could care less if I do or not.
Leonard, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Samantha, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Could use some updating
Hotel staff friendly and helpful. Hotel could use some dating ( cleaner floors, musty smell, no actual lobby) Located next to busy road, so lots of traffic noise ( even late at night). Despite this, location was convenient for this particular trip.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Reservation Fails
Had reservations over a month out. Arrived at the property and the associate says we're full for the evening. We can't accommodate you.
James, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Cristopher, 1-night trip
Verified Hotels.com guest review

6/10 Good

Mandy, 1-night trip
Verified Hotels.com guest review

6/10 Good

Overbooked?
The place was fantastic - beautiful, clean, and comfortable. My issue is that after confirming our reservation and informing the front desk that we would be coming in late, I got a call saying they were not guaranteeing us a room - they were overbooked! This is 15 minutes after we called and were assured that we could come in any time before 1 AM. When asked how there might have been no rooms for us, the front desk told us that people came in and they gave them rooms, bumping us. I got a second call and was told that if we got there before someone else who was also bumped, we would get the room, not them. Is this acceptable?
1-night family trip
Verified Hotels.com guest review

4/10 Fair

This was a family trip. One of the two rooms that we had reserved had an odor and wasn’t equipped. There were no sheets for the sleep sofa and we were only given two towels and two wash clothes for our room for my wife, my daughter and myself. My in-laws were in the other room (the one that had a smell). Also at approximately 4:30 our smoke detector in the sitting room started chirping…an hour later we had someone come from the desk and disconnect it.
Jake, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Parker, 1-night trip
Verified Hotels.com guest review