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All properties in Victoria, British Columbia, Canada
1 room, 2 adults

Best Western Plus Carlton Plaza Hotel, Victoria

3-star3 stars
Great for familiesThis property has good facilities for families.
642 Johnson St, Victoria, BC, V8W1M6, Canada

3-star hotel with restaurant, near The McPherson Playhouse
  • Free WiFi
  • Collect nightsYou can collect® Rewards nights here
Good internet service
Fantastic service
Great location
Great room

Best Western Plus Carlton Plaza Hotel, Victoria

from $94
  • Standard Room, 2 Double Beds, Non Smoking
  • Suite, 2 Queen Beds, Non Smoking (Third bed is a Sofabed)
  • Standard Room, 1 King Bed, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking, Kitchenette
  • Deluxe Suite, 2 Double Beds, Non Smoking (Third bed is a Sofabed)

What’s around Best Western Plus Carlton Plaza Hotel, Victoria


  • In Downtown Victoria
  • Royal BC Museum - 11 min walk
  • The McPherson Playhouse - 3 min walk
  • Market Square - 3 min walk
  • Chinatown - 4 min walk
  • Victoria Conference Centre - 9 min walk
  • British Columbia Parliament Building - 13 min walk
  • Beacon Hill Park - 23 min walk

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 28 min drive
  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 4 min drive
  • Port Angeles, WA (CLM-William R. Fairchild Intl.) - 127 min drive
  • Bedwell Harbour, BC (YBW-Bedwell Harbour Seaplane Base) - 142 min drive

At a glance

Key facts

Hotel size

  • This hotel has 103 rooms
  • This hotel is arranged over 7 floors

Check-in and check-out

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-out

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 19

Travelling with others


  • Children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
Things to do
  • Fitness facilities
  • Golfing nearby
Working away
  • 24-hour business center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built - 1912
  • Elevator
  • Safe-deposit box at front desk
  • Braille or raised signage
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Best Western Plus Carlton Plaza Hotel, Victoria’s small print

Also known as

  • Best Western Carlton Hotel
  • Hotel Carlton Plaza
  • Victoria Best Western
  • Best Western Victoria
  • Best Plus Carlton Plaza
  • Best Western Plus Carlton Plaza Hotel Hotel
  • Best Western Plus Carlton Plaza Hotel Victoria
  • Best Western Plus Carlton Plaza Hotel Hotel Victoria
  • Best Western Carlton Plaza Hotel
  • Best Western Plus Carlton
  • Best Western Plus Carlton Plaza
  • Best Western Plus Carlton Plaza Hotel
  • Best Western Plus Carlton Plaza Hotel Victoria
  • Best Western Plus Carlton Plaza Victoria
  • Carlton Plaza Hotel
  • Hotel Best Western Carlton


Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Valet parking costs CAD 25 per night with in/out privileges

Rollaway beds are available for CAD 20 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.6 From 643 reviews

Poor 2.0
First desk staff at check in was rude and uninformative. We didn't have a credit card as we had payed online be with paypal. The front desk desk attendant then told me we would have pay a $250 deposit on the room. Ok so I called my friend who bought me $250'to put down for a deposit. By this time it's midnight as my flight into Victoria had arrived late. Back to the front desk with my $250 deposit. I am then told that I cannot pay it in cash. Wgixh I'm sure he didn't mention the first tine. Again we leave and go all the way to a bank where we can deposit it. Back to the hotel again. It's now 1am. The staff was very short and rude. Finally we get jnto the room. There are no toiletries. Whatever we go to bed. Checkout: upon checking out, we are told they found a bong in our room. Was not a bong, was a pop bottle in which I have pictures of should you request them. There was absolutely no smoking in our room as none of us smoke. Cigarettes or weed. We tried to tell the concierge this and was told that even though there was no smoke present or smell, that we would be barged the 250 for smoking in the room. And refused to give our deposit back at all. We were given a card with the general managers information and told to appeal it with him. Again the staff were very short and rude. I have never experienced such horrible hotel service. I have used best western many times in the past and have always had a pleasant experience. Never will I stay at this one again. I would definitel
ca1 night romance trip
Exceptional 10.0
The place is clean and the location is excellent. It is within walking distance to all the attractions of Victoria. The only problem was that the parking place is a block away and it's Valet parking only. The hotel offers to bring the car whenever you need it but it's not like getting in your car on the property. The staff was excellent in providing services and information. I will book this place for sure when I visit Victoria next time.
Sikka, ca2 night family trip
Exceptional 10.0
The location if fantastic. Able to walk every where. Parking was in a secure lot for $25 Cnd per night. Not bad. No breakfast provided although there is a restaurant on premises. Should offer a discounted breakfast which would keep people eating at the hotel. We went around the corner to John's Place. Excellent.
Jeff, us3 night family trip
Very Good 8.0
Don’t count on early check-in
There were a couple of glitches during our stay but the hotel did their best to make amends. One “glitch” involved our early arrival. As my friend was flying in from back east on a very early flight, I knew she’d be tired, so I attmpted to arrange for an early check-in. I totally understand that the hotel is not obligated to provide this service, but when they received a phone call from me at 7:30 a.m. requesting it, they said it would be possible (if not immediately upon our arrival, then right after a room of a departing guest was cleaned). We arrived about 10:15 a.m. and the hotel permitted us to leave our luggage and took our phone number so they could notify us as soon as a room was available. We checked in at the front desk again about noon and the front desk staff assured us again that they would call when a room was ready. They never called so we were only able to be assigned to a room after the stated check-in time (4:00 p.m.). As I said, I understand that the hotel is not obligated to meet our request for early check-in (although most hotels do), but they should have told us that up front, instead of making assurances (at three different times) and not following through. The hotel did apologize for the inconvenience and provided some breakfast coupons (that had not been included in our particular package). Despite this unwelcome start, the room was fine, the beds were comfortable, and the hotel was centrally located.
ca3 night trip
Very Good 8.0
Great Hospitality and Comfortable Beds
The youthful front staff are all so friendly and helpful, and should be recognised for that. The bed is super-comfortable making for a great sleep. The room was nice and quiet despite being in the downtown hub. It is great that they have installed large dispensers for the bathroom amenities, which are environmentally-friendly. The room took a while to heat up as the heating system is set up to only do so on the low fan level, for some odd reason. I was given another room to address this, but apparently, this is a general, system-wide thing. The kind staff provided me with a few extra blankets to compensate. Nice to have USB ports at bedside table as well. Other than the heat issue which is a personal preference, I had a great stay and sleep. Would return. Especially to use their complimentary bike service!
us1 night trip

Best Western Plus Carlton Plaza Hotel, Victoria

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