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Hotel Metropolis, San Francisco

3 stars
25 Mason StreetSan FranciscoCA94102United States of America, 800-491-6126
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Good3.2 / 5
Service
Fantastic service
Room
Room needs to be redecorated
Breakfast
Breakfast can be improved
585See all 585 Hotels.com reviews
From 706 reviewsTripAdvisor Traveller Rating

Hotel Metropolis, San Francisco

Hotel Info: 866-539-8117

from $108
  • Standard Room, 1 King Bed
  • Deluxe Double Room, 2 Double Beds
  • Executive Room, 1 Queen Bed
  • Deluxe Room, 1 Queen Bed
  • Basic Room

At a glance

Key facts

Hotel size

  • This hotel has 105 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Hotel Metropolis
  • Hotel Metropolis San Francisco
  • Metropolis Hotel
  • Metropolis San Francisco
  • Metropolis Hotel San Francisco

Policies

Additional policies and fees may apply when booking more than 5 rooms. The normal 24-hour cancellation policy does not apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 250.00

Optional extras

Valet parking costs USD 35 per night with in/out privileges

Rollaway beds are available for an additional charge

Airport shuttle service is offered for an extra charge of USD 17.00 per person

Airport shuttle for children between the ages of 0 and 18 costs USD 17.00 (one-way)

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Use of nearby fitness center (discount)
Working away
  • 24-hour business center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Library

In the room

Home comforts
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Partially open bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Cable/satellite TV channels
  • Video-game console
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Hotel Metropolis, San Francisco’s small print

Also known as

  • Hotel Metropolis
  • Hotel Metropolis San Francisco
  • Metropolis Hotel
  • Metropolis San Francisco
  • Metropolis Hotel San Francisco

Policies

Additional policies and fees may apply when booking more than 5 rooms. The normal 24-hour cancellation policy does not apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 250.00

Optional extras

Valet parking costs USD 35 per night with in/out privileges

Rollaway beds are available for an additional charge

Airport shuttle service is offered for an extra charge of USD 17.00 per person

Airport shuttle for children between the ages of 0 and 18 costs USD 17.00 (one-way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.2 /5 from 585 reviews

Hotel Metropolis, San Francisco
Poor1.0 / 5
Clean Hotel
Quite possibly one of the worst hotels i have ever stayed in. The bed and pillows were horribly uncomfortable. Room had no AC/Heater/Fan. Shower faucet leaked and sprayed water all over the ceiling and walls in the bathroom. Curtains in room didn't fully cover the windows so not only could your neighbor look directly into your window but it couldn't keep the morning light out. We were in a "non-smoking" room but apparently that means you can still be on a smoking floor, as the entire hallway reeked of cigarette smoke. Yes the WIFI was free and that's great, but the WIFI on your devices would drop 5 minutes after you put in the password, so you repetitively had to type in the password over and over again.
2 night business trip
Hotel Metropolis, San Francisco
Good3.0 / 5
wifi sucks, room noisy, but cheap and good locatio
wifi sucks(dont count on it being usable in the room), room noisy(2nd floor facing the street), but cheap and good location
4 night business trip
Hotel Metropolis, San Francisco
Fair2.0 / 5
Way overpriced!!!
I would not recommend this hotel. The first room they put us in was the size of my closet! When we asked to be moved we were told there would be a $20 up charge to move to a room of same type. The hotel is old the bathrooms are old and not modern. The staff at the front desk was not very attentive. The hotel also does not have any amenities. There are no vending machines there are no refrigerators in any of the rooms. You have to go out for anything you need.I had read about the numerous amounts of transients in the area but wasn't concerned since I grew up in New York but I have to say it was terrible. The smell of urine was everywhere!
2 night romance trip
Hotel Metropolis, San Francisco
Fair2.0 / 5
Noisy and uncomfortable
We have stayed there many times and this time was by far the least enjoyable. First room was next to a party room. Next room was on the outside wall facing mason Street. Very noisy. Bed had a big dip toward the middle. Don't think we will be back.
1 night romance trip
Hotel Metropolis, San Francisco
Good3.0 / 5
Good for the price, not so great area
The hotel was good for the price but the area was sketchy. The smell outside is horrible and it's very unfortunate because the hotel is nice. People at the hotel are great including the service staff. The room didn't have any air control which sucked but we were only there a couple of nights and the weather wasn't terrible. Lot's of homeless and drug addicts walking around so if you walk around at night be safe. Take an Uber wherever you can from there. Walking down market street was the worst idea. We saw things we will never be able to unsee.
2 night trip with friends

See all reviews

Hotel Metropolis, San Francisco

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