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The Windsor Suites

4-star hotel with 2 restaurants, near Pennsylvania Convention Center

  • Free WiFi
From
$199

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  • The Windsor Suites
  • Rooftop Pool
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The Windsor Suites. Image 1 of 61
1 / 61The Windsor Suites
1700 Ben Franklin Pkwy, Philadelphia, 19103, PA, United States of America
8.8.Fabulous.
  • The on-site restaurants were a delight. The pool closing at 8pm was not. For what we paid…

    Jul 23, 2021

  • We absolutely loved our stay at The Windsor Suites and are literally planning our next…

    Jul 10, 2021

See all 1,759 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Safe
Shopping
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Kitchen

Property highlights

Main amenities

  • 155 guestrooms
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Seasonal outdoor pool
  • 24-hour fitness center
  • Valet parking

For families

  • Kitchen
  • Cookware, dishware, and utensils
  • Stovetop
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available

What’s around

  • In Center City
  • Pennsylvania Convention Center - 10 min walk
  • Reading Terminal Market - 10 min walk
  • Rittenhouse Square - 13 min walk
  • Philadelphia Museum of Art - 18 min walk
  • University of Pennsylvania - 20 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Suite, 1 Bedroom
  • Studio Suite, 1 King Bed
  • Studio Suite, 2 Double Beds
  • Suite, 1 Bedroom
  • Deluxe Studio Suite, 1 King Bed, City View
  • Deluxe Studio Suite, 2 Double Beds, City View
  • Studio Suite, 1 King Bed, Balcony, City View
  • Studio Suite, 2 Double Beds, Balcony, City View
  • Skyline King Suite
  • Skyline Double Queen
  • Skyline Murphy King Suite
  • Skyline Accessible King Suite
  • Suite, 2 Bedrooms

Location

1700 Ben Franklin Pkwy, Philadelphia, 19103, PA, United States of America
  • In Center City
  • Pennsylvania Convention Center - 10 min walk
  • Reading Terminal Market - 10 min walk

What’s around

Landmarks

  • In Center City
  • Pennsylvania Convention Center - 10 min walk
  • Reading Terminal Market - 10 min walk
  • Rittenhouse Square - 13 min walk
  • Philadelphia Museum of Art - 18 min walk
  • University of Pennsylvania - 20 min walk
  • Drexel University - 24 min walk
  • Liberty Bell Center - 25 min walk
  • Independence Hall - 25 min walk
  • Children's Hospital of Philadelphia - 35 min walk
  • Philadelphia Zoo - 39 min walk

Getting around

  • Philadelphia International Airport (PHL) - 15 min drive
  • Philadelphia, PA (PNE-Northeast Philadelphia) - 19 min drive
  • Blue Bell, PA (BBX-Wings Field) - 27 min drive
  • Mercer Airport (TTN) - 42 min drive
  • Philadelphia, PA (ZFV-30th Street Rail Station) - 19 min walk
  • Philadelphia 30th St Station - 20 min walk
  • Philadelphia University City Station - 4 min drive
  • City Hall Station - 6 min walk
  • Race Vine Station - 8 min walk
  • 13th St. Station - 10 min walk

At a glance

Hotel size

  • This hotel has 155 rooms

Arriving/leaving

  • Check-in time 3:00 PM-2:30 AM
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free (dogs and cats only)
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered onsite valet parking (USD 45.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • Room service (during limited hours)

Things to do

  • Outdoor seasonal pool
  • 24-hour fitness facilities
  • Fitness facilities

Working away

  • 24-hour business center
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 1897
  • Conference space size (meters) - 176
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 1963
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Braille signage
  • Closed-captioned TV
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • Chinese
  • English
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Small print

Also known as

  • Suites Windsor
  • The Windsor Suites Hotel
  • The Windsor Suites Philadelphia
  • The Windsor Suites Hotel Philadelphia
  • Windsor Suites
  • Windsor Suites Apartment
  • Windsor Suites Apartment Philadelphia
  • Windsor Suites Philadelphia
  • The Windsor Hotel Philadelphia
  • Windsor Hotel Philadelphia
  • Windsor Suites Hotel Philadelphia
  • Windsor Suites Hotel

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Covered valet parking costs USD 45.00 per night with in/out privileges

Rollaway beds are available for USD 20.0 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

The seasonal pool is open from May to September.

Pool access available from 10:00 AM to 6:00 PM.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property only accepts credit cards for all bookings and onsite payments. Cash is not accepted.

Prepaid debit cards are not accepted.

Mandatory fees

Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Windsor Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 45.00 per night.
  • Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 6:00 PM.
  • Yes, cats and dogs stay free. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - 2:30 AM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Tir na nOg (3-min walk), Amuse (4-min walk), and Ruth's Chris Steak House (6-min walk).
  • No, this hotel doesn't have a casino, but SugarHouse Casino (11-min drive) and Harrah's Casino and Racetrack (21-min drive) are both nearby.
  • The Windsor Suites has 2 bars and a seasonal outdoor pool, as well as a 24-hour fitness center.
8.8.Fabulous.
  • 4.0.Fair

    Not as advertised

    Room was not what was advertised. Far overpriced. Only positives were friendly staff and roof deck with pool.

    1 night family trip, Jul 9, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    NEVER STAY AT WINDSOR SUITES - DISGUSTING

    This was the absolute worst hotel experience I’ve ever had. Do not stay at this property. The first room I was given was supposed to be a suite. The towel bar literally fell off the wall, the air conditioner was covered in mold and filth, the closet door was hanging on the hinges, dark stains on the chair in the living area…I could go on. I was given a new room for the second night of my stay. The room was supposed to be ready by 12pm. At 5 pm it was finally ready. My daughter and I brought our things to the room and changed to go to the pool. We had nothing but our hotel keys and my daughters phone. The hotel room door battery stopped working, locking our things in our room until 10pm. Management was useless, the front desk staff was flippant and incompetent and the whole hotel is understaffed. The maintenance engineer who helped us get into the room eventually and the valet staff were the only kind, good souls we met here. This was terrible. We were given the rooms for free but honestly, given the disgusting conditions and 6 hours locked out of our room with no clothes, wallet, or car keys was it was not worth the aggravation.

    Kelly, 2 night business trip, Jul 6, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Your worst nightmare

    One of the worst hotel experiences we've ever had. 1st day we checked we got barged in on because they double-booked someone else in our room. The pool attendant (who said he didn't work for the hotel but was a contractor) threatened to sue us for laying on the edge of the pool. They allowed all sorts of people off the street (not guests) to come party in the pool so it was packed. Our last night the room next to us was having a party w/ lots of screaming kids, slamming doors, running around hallways. When we complained all they did was tell them to turn the music down but the there were still lots of screaming kids well past 10 pm. The internet didn't work, kept getting cryptic error messages. We called twice to complain and they said they would send someone up and never did. They acted like it was our fault, that we didn't have our computer configured correctly (even tho both my wife's and mine computer gave the same message and didn't work for either us), at the end of our visit one of the technicians said the Internet had been down. The bathroom smelled like canned asparagus, their was hardly any pressure in the shower and the tap really unnecessarily hard to figure out.

    Derek, 2 night trip, Jun 28, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Overall, a great stay at The Windsor Suites. Check in was easy, all front desk staff, valet, and housekeeping staff we interacted with were super friendly, helpful, and responsive. Room was very clean and well-appointed, kitchenette had all we needed (didn't do any cooking but we did use dishes, glasses, and fridge for take-out food one night -- all very clean). The kitchen appliances & cabinets are old school but all in fine condition. HUGE closets, we literally used one of them for a dressing room :-) Beds & linens very comfortable. Bathroom is small but updated and great water pressure in the shower. The location is unbeatable for many attractions in Philadelphia, including the Museum of Art, the Rodin Museum, Barnes Collection, City Hall and surrounding plazas, and great shopping/dining. Rittenhouse Square and surrounding shopping/dining/attractions, as well as the Schuykill Banks walking/biking path are walkable if you like to walk. The rooftop pool is smallish but lovely with great seating areas and killer city vistas. Very welcome for the 92+ degree days we were in town! Didn't use the gym but it looked really nice too. Having 2 restaurants on premises seems convenient but we didn't try them. This is an older hotel, some aspects have been updated (bathrooms, hotel decor, pool/gym area), some haven't (kitchenette, closets). But balancing price, location, service, and other attributes, Windsor Suites is a great option in Philly, and I would definitely stay there again.

    Deborah C., 2 night family trip, Jun 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fabulous hotel with rooftop pool

    The service was great. We stayed in a penthouse suite on the same floor as the rooftop pool. It was very clean and updated. There are nice amenities like complimentary Fiji Water and Nespresso Coffee machine in the room. The rooftop pool Is fabulous with a great view of the Basilica. The hotel is also very well situated to great restaurants around abs approaching Rittenhouse Square. I will stay there next time around! Loved it!

    Sanchez, 2 night family trip, Jun 24, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Overall good stay

    Bellman was awesome. Parking attendants/valet service was not. Building was older and could use some updating. Cleaning services are only on request. They were responsive with any requests. Nice rooftop pool. Overall good stay.

    Susan, 6 night family trip, Jun 20, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Potentially dangerous hotel

    Room was set up all wrong. There was a table with 2 chairs (1broken), light was so far away you could not use as a dining space. There was also 1 office chair on wheels (also broken). The bathroom doesn’t have an exhaust fan. The water was extremely hot. Be careful in the kitchenette, no exhaust over the stove. When we opened the dishwasher pieces of wood came out. Marble around the bathroom sink was broken. They claimed to have parking, found out after check in the cost is $25.00 per day. No maid service, no trash removal, etc. Asked for wake up call… never happened. All in all I would definitely NOT RECOMMEND this hotel.

    Lisa, 4 night family trip, Jun 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The Best

    Lucretia, 1 night trip, Jun 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent stay!

    Loved everything about this hotel! Service was amazing and everyone was so friendly!

    James, 2 night family trip, Jun 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Best hotel ever

    The hotel was amazing love the curtesy at the front desk very helpful.. it was my girlfriends birthday and they made sure they brought up a bottle of wine

    Dwight, 1 night trip, Jun 9, 2021

    Verified Hotels.com guest review

See all 1,759 reviews