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The Windsor Suites

4-star hotel with 2 restaurants, near Pennsylvania Convention Center

  • Free WiFi
From
$139

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The Windsor Suites. Image 1 of 61
1 / 61The Windsor Suites
1700 Ben Franklin Pkwy, Philadelphia, 19103, PA, United States of America
8.6.Fabulous.
  • First off, Check-in was 48 min late with hardly an apology. When we first got to the…

    Nov 27, 2021

  • Excellent location. Beautiful room! Nice and updated. Great skyline view.

    Nov 25, 2021

See all 1,612 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Safe
Shopping

The following facilities are closed seasonally each year. They will be closed from September 13 to May 1:
  • Swimming pool
    • Parking available
    • Pool
    • Free WiFi
    • Pet-friendly
    • Gym
    • Kitchen

    Property highlights

    Main amenities

    • 155 guestrooms
    • Daily housekeeping
    • 2 restaurants and 2 bars/lounges
    • Seasonal outdoor pool
    • 24-hour fitness center
    • Valet parking

    For families

    • Kitchen
    • Cookware, dishware, and utensils
    • Stovetop
    • Microwave
    • Refrigerator
    • Connecting/adjoining rooms available

    What’s around

    • In Center City
    • Benjamin Franklin Parkway - 6 min walk
    • City Hall - 6 min walk
    • Walnut Street - 8 min walk
    • Pennsylvania Convention Center - 10 min walk
    • Reading Terminal Market - 10 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Suite, 1 Bedroom
    • Studio Suite, 1 King Bed
    • Studio Suite, 2 Double Beds
    • Suite, 1 Bedroom
    • Deluxe Studio Suite, 1 King Bed, City View
    • Deluxe Studio Suite, 2 Double Beds, City View
    • Studio Suite, 1 King Bed, Balcony, City View
    • Studio Suite, 2 Double Beds, Balcony, City View
    • Skyline Club Level King Suite
    • Skyline Club Level Double Queen
    • Skyline Club Level Murphy King Suite
    • Skyline Club Level King Suite - Accessible
    • Suite, 2 Bedrooms

    What’s around

    Landmarks

    • In Center City
    • Benjamin Franklin Parkway - 6 min walk
    • City Hall - 6 min walk
    • Walnut Street - 8 min walk
    • Pennsylvania Convention Center - 10 min walk
    • Reading Terminal Market - 10 min walk
    • Academy of Music - 13 min walk
    • Rittenhouse Square - 13 min walk
    • Mutter Museum - 14 min walk
    • Kimmel Center for the Performing Arts - 14 min walk
    • Jefferson University Hospital - 16 min walk

    Getting around

    • Philadelphia International Airport (PHL) - 15 min drive
    • Philadelphia, PA (PNE-Northeast Philadelphia) - 19 min drive
    • Blue Bell, PA (BBX-Wings Field) - 27 min drive
    • Mercer Airport (TTN) - 42 min drive
    • Philadelphia, PA (ZFV-30th Street Rail Station) - 19 min walk
    • 30th St Station - 19 min walk
    • Philadelphia University City Station - 4 min drive
    • City Hall Station - 6 min walk
    • Race Vine Station - 8 min walk
    • 13th St. Station - 10 min walk
    Profile: Center City

    Profile: Center City

    Center City is acclaimed for its museums and theaters, and visitors here can explore Reading Terminal Market and Liberty Bell Center. This artistic neighborhood in Philadelphia is well-known for its university life, live music, and architecture.

    Appreciated for its art and entertainment, this neighborhood's cultural attractions include Philadelphia Museum of Art and Kimmel Center for the Performing Arts. Check out popular landmarks such as Independence Hall and Rittenhouse Square, and enjoy the area's historical sites.

    map
    See on map
    1700 Ben Franklin Pkwy, Philadelphia, 19103, PA, United States of America

    At a glance

    Hotel size

    • This hotel has 155 rooms

    Arriving/leaving

    • Check-in time 3:00 PM-2:30 AM
    • Check-out time is 11 AM
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

    Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets stay free (dogs and cats only)
    • Restrictions apply*
    • Food and water bowls available

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Secured covered onsite valet parking (USD 45.00 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • 2 restaurants
    • 2 bars/lounges
    • Room service (during limited hours)

    Things to do

    • Outdoor seasonal pool
    • 24-hour fitness facilities
    • Fitness facilities

    Working away

    • 24-hour business center
    • Business center
    • Number of meeting rooms - 3
    • Conference space
    • Conference space size (feet) - 1897
    • Conference space size (meters) - 176
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Year Built - 1963
    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas (fines apply)
    • Terrace
    • Library
    • Television in common areas

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Visual alarms in hallways
    • Braille signage
    • Closed-captioned TV
    • Raised toilet seat
    • Low-height counters/sink
    • Grab bar - near toilet

    Languages Spoken

    • Chinese
    • English
    • Italian
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Premium bedding
    • Pillowtop mattress

    Things to enjoy

    • Individually furnished

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Free toiletries
    • Hair dryer

    Be entertained

    • 32-inch LCD TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free weekday newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Refrigerator
    • Microwave
    • Kitchen
    • Stovetop
    • Cookware, dishware, and utensils
    • Dishwasher
    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Connecting/adjoining rooms available

    Fees & policies

    Refundable depositPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Deposit: USD 250.00 per accommodation, per stay

    Optional extras

    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Children and extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Rollaway beds are available for USD 20.0 per night

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Service animals exempt from fees
    • Contact the property at the number on the booking confirmation for details on pet restrictions

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Covered valet parking costs USD 45.00 per night with in/out privileges

    Pool, spa, and gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pool access available from 9:00 AM to 8:00 PM
    • The seasonal pool is open from May to October

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

    Contactless check-out is available.

    This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards. Cash is not accepted.

    Prepaid debit cards are not accepted for any bookings or onsite payments.

    Also known as

    • Suites Windsor
    • The Windsor Suites Hotel
    • The Windsor Suites Philadelphia
    • The Windsor Suites Hotel Philadelphia
    • Windsor Suites
    • Windsor Suites Apartment
    • Windsor Suites Apartment Philadelphia
    • Windsor Suites Philadelphia
    • The Windsor Hotel Philadelphia
    • Windsor Hotel Philadelphia
    • Windsor Suites Hotel Philadelphia
    • Windsor Suites Hotel

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, The Windsor Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Valet parking costs USD 45.00 per night.
    • Yes, there's a seasonal outdoor pool. Guests have pool access from 9:00 AM to 8:00 PM.
    • Yes, cats and dogs stay free. Service animals are exempt from fees. Food and water bowls are available.
    • You can check in from 3:00 PM - 2:30 AM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
    • Yes, there are 2 onsite restaurants. Nearby restaurants include Tir na nOg (3-min walk), Ruth's Chris Steak House (6-min walk), and Jake's Pizza (7-min walk).
    • No, this hotel doesn't have a casino, but SugarHouse Casino (4-min drive) and Harrah's Casino and Racetrack (21-min drive) are both nearby.
    • The Windsor Suites has 2 bars and a seasonal outdoor pool, as well as a 24-hour fitness center.
    8.6.Fabulous.
    • 8.0.Very Good

      Thanksgiving Day stay

      This is our third or fourth stay at this hotel. We stay to see the Thanksgiving Parade. Everything was good except our TV was not working. We contacted the front desk and they sent someone right up. He said a piece was missing and he would get one. Never returned. Called back twice. Next day called again and another person came an within 5 minutes we had TV. Everything else was good. Would stay again.

      Linnea C, 2 night trip, Nov 24, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great location, lack of cleanness

      It was all so very great! Except for the fact that the room wasn't clean at all, I've found a previous guest used soap with black long hair on it and a half-used shampoo in the bath. Also, the room was very dusty. Except of that, it's all went great! The location is the best and the room was large and comfortable, having everything you need in.

      Vered, 2 night trip, Nov 22, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Not bad

      Pros: Our room was huge, which was perfect for my family of 5 (we had a 1 bedroom suite / 2 dbl beds and a pullout couch/900+ sqft) The kitchen and refrigerator were also a bonus! We had a balcony and great view of the city. The room also had 3 HUGE closets which were perfect for putting our large suitcases in, jackets etc - the staff was very friendly, check in was easy, and the 2 restaurants on site were very convenient (gave the food at both places a 7 out of 10). The gym was great- had everything I needed to do my work out. Cons: The room wasn’t very clean. Floors were dirty, and the furniture was also dirty (could use some updating) - Once it got dark on our first night we found a HUGE cockroach in the bedroom ! I caught it and took it to the front desk to show them, they immediately issued me a credit. I would stay again.

      Giovanni, 2 night family trip, Nov 21, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Deer in headlights!

      The Hotel is fabulous, but the $250 security deposit, especially after you pre-paid fot your accommodations and it is a one night stay, is daunting. The staff said it was in an email, but I have yet to find that email. COVID seems to have led to price gougin, but in all my travels post-covid, this has been the biggest surprise. It is crazy when the deposit was more than the cost of the stay. Stayed in LA for days @ the Beverly Center and the deposit was $100 a day, no problem, but this borders usury rates. Why do all of the LYFT drivers go to the Sheraton around the corner? Would I stay here again, probably, but I will either booj direct and call the hotel with a Q & A so that I M not having massive coronary when I arrive @ the beautifully, welll appointed, comfortable AF Windsor Suites.

      Lisa, 1 night trip with friends, Nov 14, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      It was a one night stay for kids museum trip, excellent location, staff is very nice ,big and clean, and frankly all amenities , will stay again .

      Arunabh, 1 night family trip, Nov 13, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      I will return

      Absolutely loved this smaller hotel. Great location and always like on premises Restaurants. Loved my view.

      Susan, 1 night business trip, Nov 9, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Would Not Recommend

      Check-in was a little frustrating, as my early check-in room was not ready. The guy at the front desk seemed to be unbothered by this/did not help expedite the process. Upon finally getting to my room, maintenance was JUST walking in to address some open issues with the room I was staying in. A minor inconvenience, but an inconvenience nonetheless as I was already delayed in getting my room/running late for a business call as a result. When maintenance finished, I was able to take a look at the room. Some areas did not seem to be wiped down after the previous guest. In addition to the bedsheets had not all been changed, as they were dirty/looked slept in, and also smelled a bit. With all these things considered, and the fact that there is not a way to control the heat/ac (due to their plumbing, there is either heat or AC depending on time of year), I personally would not stay again.

      2 night business trip, Nov 8, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Solid hotel with large rooms

      Room was very large, a lot of space was great for our family of four. Beds were comfortable but only full not queens. Kitchen somewhat dated but completely functional. We would stay there again.

      Joseph, 1 night family trip, Nov 4, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Overall nice hotel in a great location. Rooms were very spacious and even had a balcony. Kitchenette was a plus. Hotel employees were very friendly and helpful. I would definitely stay here again.

      Chris, 3 night family trip, Nov 4, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Very clean

      Pamela, 1 night trip, Oct 30, 2021

      Verified Hotels.com guest review

    See all 1,612 reviews