The Redbury New York, New York

The room I stayed in didn’t have outlets next to the head of the bed / nightstands which wasn’t convenient as my alarm and sound machine are on my phone. There is a lot of space between the door and the door frame which allowed both a lot of light and noise to come through. Given the placement of the head of the bed the light shown right in my eyes all night which made it hard to sleep. Overall customer service was good (concierge, front desk and room service staff) except the mini bar attendant who knocked on the door when I had just gotten out of the shower — I said ‘no thanks’ and from the other side of the door he said ‘no thanks - wasn’t offering you anything. Need to check the fridge.’ Additionally, the fridge wasn’t cooling. The credit card machine also wasn’t working on arrival and I was told I’d receive a personal note and bill from the manager which I haven’t.

During check in There was a bit of a delay due to one concierge working. The room was small but cozy, the bed super comfy ! The mini bar is over priced and the hotel did not offer vending machines for convenience. But you’re close to everything !! I would stay again at the Redbury but not for the price I paid.

A pleasure to stay here as always. I travel to NYC for business every few months and I always stay at the Redbury. The rooms are comfortable, the location is excellent and the staff is really cares. Sam at the front desk always makes sure everything is great for the duration of my stay. Also the restaurant Marta is excellent!

I called multiple times throughout my week stay and not even from the hotel room did anyone answer. Internet was awful, the shower didn’t make sense and got everything wet, the AC was broken and when it was “fixed” it sounded like a battlefield. The windows were thin and everything could be heard outside. I’ve stayed and lived in NYC for years so I’ve been able to experience different hotels and none have been as loud as this one, not even in the heart of Times Square. Service has been the worst at this one. Amenities have been the worst at this one. I HIGHLY DO NOT RECOMMEND this hotel.

Very friendly staff and nice, clean rooms. Have stayed before and will definitely stay again. Shower wasn't very hot first morning, but was great for the rest of the stay.