8/10 Very Good
Jan 19, 2023
Beautiful property but in need of some service.
The property is fantastic: safe, peaceful, lush, and 2 blocks from Duvall Street. You can park your car and leave it until you check out as everything is within walking distance. The foliage is dense and gives one the feeling of being in a jungle rather than in downtown Key West. There is a cute swinging chair and 3 nice pools. The room was nice with a comfy bed and nice bath but I was given a 2nd floor interior room which was a touch tight space wise. The steps up were narrow and steep, especially when you are lugging your suitcases. My only issue with the hotel is a general feeling that they are cutting corners and overcharging. They charge a resort fee and when asked what it covers they said wifi, breakfast, welcome bev, etc. Given I am an IHG member, I always get free wifi. The breakfast was not as good as that provided by other IHG properties but you could buy hot food from a food cart guy if you wanted to supplement the cold continental breakfast provided and got there before he ran out of supplies. Never got a welcome beverage. They had water set out but no cups. They ran out of food at the buffet. Little things but given the nightly rate, and resort fee, I expected the amenities to be at least as good as those provided by IHG's Holiday Inn Express. I left in love with the property but questioned the shoddy attention to detail.
Anita, 1-night trip
Verified Hotels.com guest review