Sheraton Niagara Falls

Photo gallery for Sheraton Niagara Falls

Primary image
Indoor pool
Indoor pool
Pillowtop beds, in-room safe, desk, blackout drapes
Pillowtop beds, in-room safe, desk, blackout drapes

Overview of Sheraton Niagara Falls

Sheraton Niagara Falls

4.0 star property
4-star hotel with indoor pool, near Seneca Niagara Resort & Casino

7.6/10 Good

1,642 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is $179
Price available on 7/5/2022
Map
300 3rd St, Niagara Falls, NY, 14303
Main amenities
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Indoor pool
  • 24-hour fitness center
  • Self parking
  • Coffee shop/cafe
  • Spa services
  • 24-hour business center
  • Business center
  • 7 meeting rooms
  • 24-hour front desk
  • Computer station
For families
  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Coffee/tea maker
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Downtown Niagara Falls
  • Seneca Niagara Resort & Casino - 1 min walk
  • Maid of the Mist - 9 min walk
  • Niagara Falls State Park - 11 min walk
  • Rainbow Bridge - 11 min walk
  • Aquarium of Niagara - 12 min walk
  • Goat Island - 14 min walk
  • Cave of the Winds - 17 min walk
  • American Falls - 18 min walk
  • Clifton Hill - 19 min walk
  • Fallsview Indoor Waterpark - 20 min walk

Getting around

  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 11 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 34 min drive
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 5 min drive
  • Niagara Falls Station - 5 min drive
  • Niagara Falls Station - 6 min drive

About this property

Sheraton Niagara Falls

Sheraton Niagara Falls puts you in a great location, within just a 10-minute walk of Seneca Niagara Resort & Casino and Maid of the Mist. Guests indulge in spa services, then grab a bite to eat at the coffee shop/cafe. There's an indoor pool and a bar/lounge, and in-room conveniences at this upscale hotel include refrigerators and microwaves. The helpful staff and family-friendly amenities get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 391 rooms

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 21.60 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Taking the kids

  • Grocery/convenience store
  • Children's menu

What to do

  • Shopping
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Winery tours nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference space (11153 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness center
  • An indoor pool
  • Spa services

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Low-height counter/sink
  • Grab bar near toilet
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Housekeeping (on request)
  • In-room safe
  • Recycling
  • LED light bulbs

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Rainforest Cafe - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Starbucks Cafe - This café specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
The Corner Deli - This delicatessen serves lunch and light fare. Open select days.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 200 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 10.75 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Fitness center access
    • Business center/computer access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • In-room bottled water
    • In-room coffee
    • Laundry facilities
    • Additional inclusions

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The property will be renovating from July 11 2022 to July 13 2022 (completion date subject to change). The following areas are affected:
  • Parking area
During renovations, the hotel will make every effort to minimize noise and disturbance.

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 21.60 per day with in/out privileges

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the fitness facility or spa tub, and guests under 17 years old are only allowed in the swimming pool with adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Sheraton Falls Niagara Falls NY Hotel
Sheraton Hotel Falls
Niagara Falls Sheraton
Sheraton Hotel Niagara Falls
Sheraton Niagara Falls
Sheraton On The Falls Hotel Niagara Falls
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Niagara Falls NY
Sheraton Falls Niagara Falls
Sheraton At The Falls Hotel Niagara Falls
Sheraton Niagara Falls Hotel
Sheraton at the Falls Niagara Falls NY
Sheraton at the Falls
Sheraton Niagara Falls Hotel
Sheraton Niagara Falls Niagara Falls
Sheraton Niagara Falls Hotel Niagara Falls

Frequently asked questions

Overall score and ratings

7.6

Good

7.7/10

Cleanliness

8.1/10

Staff & service

7.5/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

2/10 Poor

Janina, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Overall recommend
Very clean and friendly staff. Check in was five hours late though.
Courtney, 2-night trip
Verified Hotels.com guest review

6/10 Good

bathroom facilities not working correctly - told staff - no action taken
Kenneth A, 3-night trip
Verified Hotels.com guest review

6/10 Good

Will try a different place next time.
Was ok but but rooms need updating. Cuts in carpet. Also, delay getting in room. Maybe not supposed to get checked in til a certain time, but got there at 2 and not ready. Had tour to start with tour company picking us up a little after 3. So still didn’t have room. Got message around 4:30-5 saying it was finally ready.
william, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Never visit again
Room light is few in the room and too dark. The toilet didn’t work in the room. My request for my kids was ignored. This hotel isn’t family friendly at all. Restaurant staffs is rude and too bad. They don’t have customers service.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Not friendly
I needed some accommodations for my mom and the staff were not helpful expect for one particular employee
Jorge, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Benjamin, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it. Great for family
Loved the proximity of the hotel. Great amenities. Nice staff. Pool was better than I imagined. We will definitely return
Tiffany, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Floor and Bathroom were sticky Old style Queen size bed doesn’t actually look like queen Bed is too small if u have kids
Nikhilkumar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Family spot.
Great service. We were allowed to check in early. Our room was nice. We had the family suite with bunk beds. Plenty of room to rest and relax. The pool area was nice. The hydospa and arcade were closed. Casino is a short walk away. Niagara falls was also a short walk away. Plenty of food options around.
Amy, 1-night family trip
Verified Hotels.com guest review