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Hotel Caracol Puerto

Photo gallery for Hotel Caracol Puerto

Junior Studio
Room, 2 Double Beds
Room, 2 Double Beds

Overview of Hotel Caracol Puerto

Hotel Caracol Puerto

3.0 star property
3-star hotel in Puerto Morelos

9.0/10 Superb

10 verified guest reviews

Property highlights

  • Free WiFi
  • Air conditioning
  • 24/7 front desk
AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Terrace
  • Daily housekeeping
  • Cable TV service

Room options

About this area

What's nearby

  • Maroma Beach - 23 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 23.7 miles/38.1 km


  • - 3 min walk
  • La Pizza Nostra - 3 min walk
  • La Playita - 3 min walk
  • Cantina Habanero - 3 min walk
  • Mangata - 4 min walk

About this property

Hotel Caracol Puerto

When visiting Puerto Morelos, Hotel Caracol Puerto is a great choice to consider.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 15 rooms


  • Check-in time from 3:00 PM until 5:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas


  • No on-site parking

Other information

  • Designated smoking areas

Property amenities

Travelling with children

  • Children stay for free (see details)


  • 24-hour front desk


  • Terrace


  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Freshen up

  • Shower only
  • Soap and shampoo
  • Toilet paper


  • Daily housekeeping

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.


This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as


Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hotel Caracol Puerto?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Caracol Puerto?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Caracol Puerto?
Sorry, there's no on-site parking at Hotel Caracol Puerto.
What are the check-in and check-out times at Hotel Caracol Puerto?
You can check in from 3:00 PM - 5:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Are there restaurants at or near Hotel Caracol Puerto?
Yes. Nearby restaurants include (3-min walk), La Pizza Nostra (3-min walk) and La Playita (3-min walk).
What's the area around Hotel Caracol Puerto like?
Hotel Caracol Puerto is a short 4-minute walk from San Jose Catholic Parish and 4 minutes' walk from Puerto Morelos Town Square.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

Samuel, 7-night trip
Verified Expedia guest review

8/10 Very good

ABilly, 1-night family trip
Verified guest review

10/10 Exceptional

The staff were all great
Rena, 14-night trip
Verified Orbitz guest review

6/10 Good

Andrew, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Octavio, 1-night trip
Verified guest review

10/10 Exceptional

Malgorzata, 1-night family trip
Verified guest review

10/10 Exceptional

Excelente ubicación y precio.
Ricardo, 1-night trip
Verified guest review

10/10 Exceptional

Buena calidad relación precio a pocos etos de la playa
Daniel, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Buen hotel de base.
Un buen hotel para descansar después de un día de muchas actividades, realmente es para descansar y dormir. La ubicación está muy bien para ir a la playa a pie y los restaurantes cercanos ayudan a complementar la experiencia.
Alejandro, 3-night trip
Verified guest review

10/10 Exceptional

Rigoberto, 3-night trip
Verified guest review