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Palmer House a Hilton Hotel, Chicago

4 stars4 stars
17 E Monroe StChicagoIL60603United States of America, 855-239-9397
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Excellent4.2 / 5
Room
Room needs to be improved
Location
Great location
Amenities
Great amenities
Vibe
Awesome vibe
3709See all 3,709 Hotels.com reviews
From 8,595 reviewsTripAdvisor Traveller Rating

Palmer House a Hilton Hotel, Chicago

Hotel Info: 855-239-9397

from $114
  • Executive Suite, One King Bed
  • Suite, 1 King Bed, Non Smoking (Hip & Historic)
  • Room, 1 Double Bed, Non Smoking (Hip & Historic)
  • Room, Accessible, Bathtub
  • Executive Room, Non Smoking, Business Lounge Access
  • Junior Suite, One King Bed
  • Executive Room, Non Smoking, Business Lounge Access
  • Room, 2 Double Beds, Non Smoking (Hip & Historic, 2 Bath)
  • Room, Accessible, Business Lounge Access (Bathtub)
  • Suite, Accessible, Non Smoking (Roll-in Shower)
  • Room, 2 Double Beds, Non Smoking (Hip & Historic)
  • Suite, 2 Bedrooms, Non Smoking (Parlor)
  • Room, Accessible, Non Smoking (Roll-in Shower)
  • Executive, Two Beds
  • One King Bed
  • Suite, Multiple Beds, Non Smoking
  • Executive Parlor No Bed
  • Business Room, 1 King Bed, Non Smoking
  • Tower One Double Non Smoking
  • Suite, 2 Double Beds, Non Smoking (Hip & Historic)
  • Business Room, 2 Double Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking (Hip & Historic)
  • One Queen Bed
  • Executive Room, Non Smoking, Business Lounge Access
  • Room, Accessible, Non Smoking (Roll-in Shower)
  • Room, Accessible, Bathtub
  • Executive, One King Bed
  • Parlor Room Murphy Bed
  • Two Queen Beds
  • Room, Accessible, Non Smoking (Roll-in Shower)

At a glance

Key facts

Hotel size

  • This hotel has 1,641 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available at scheduled times. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

  • Up to 75 lb

Internet

  • WiFi in rooms *

  • WiFi in public areas *

Transportation

Transfers

  • Airport shuttle at scheduled times *

Parking

  • Valet parking *

Also known as

  • Hilton Palmer
  • Palmer House Hilton Hotel Chicago
  • Chicago Palmer House Hilton
  • Hilton Hotel Palmer
  • Palmer House Chicago
  • The Palmer House Hilton Hotel Chicago
  • The Palmer House Hilton
  • Hilton Palmer House
  • House Hilton
  • Palmer Hilton
  • Palmer Hilton House
  • Palmer House
  • Palmer House Hilton
  • Palmer House Hilton Chicago
  • Palmer House Hilton Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 13 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs USD 42 per night

Valet parking costs USD 75.00 per night with in/out privileges

Microwaves are available for USD 40 per stay

Refrigerators are available for USD 40 per stay

Breakfast costs between USD 7 and USD 11 per person (approximately)

Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for USD 15.00

WiFi is available in public areas for USD 15.00 per night (rates may vary)

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 110000
  • Conference space size (meters) - 10219
Services
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1925
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Premium TV channels
  • Video-game console
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator (on request)
  • Microwave (on request)
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Balance Spa offers massages, facials, and beauty services. This full-service health spa includes 12 treatment rooms and a hair salon.

Awards and affiliations

  • The property is a member of Historic Hotels of America.

Palmer House a Hilton Hotel, Chicago’s small print

Also known as

  • Hilton Palmer
  • Palmer House Hilton Hotel Chicago
  • Chicago Palmer House Hilton
  • Hilton Hotel Palmer
  • Palmer House Chicago
  • The Palmer House Hilton Hotel Chicago
  • The Palmer House Hilton
  • Hilton Palmer House
  • House Hilton
  • Palmer Hilton
  • Palmer Hilton House
  • Palmer House
  • Palmer House Hilton
  • Palmer House Hilton Chicago
  • Palmer House Hilton Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 13 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs USD 42 per night

Valet parking costs USD 75.00 per night with in/out privileges

Microwaves are available for USD 40 per stay

Refrigerators are available for USD 40 per stay

Breakfast costs between USD 7 and USD 11 per person (approximately)

Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for USD 15.00

WiFi is available in public areas for USD 15.00 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Palmer House a Hilton Hotel, Chicago

Landmarks

  • In The Loop
  • Art Institute of Chicago (0.2 mi / 0.4 km)
  • Millennium Park (0.2 mi / 0.4 km)
  • Willis Tower (0.6 mi / 0.9 km)
  • Skydeck Ledge (0.6 mi / 0.9 km)
  • Chicago Cultural Center (0.3 mi / 0.5 km)

Getting around

  • Chicago, IL (MDW-Midway Intl.) 20-min drive
  • Chicago, IL (ORD-O'Hare Intl.) 34-min drive
  • Monroe Station 1-min walk
  • Monroe Station 2-min walk
  • Adams-Wabash Station 3-min walk
  • Millennium Station 8-min walk
  • Chicago Van Buren Street Station 9-min walk
  • Chicago Union Station 16-min walk
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Airport shuttle (surcharge)

Recent reviews

Excellent 4.2 /5 from 3709 reviews

Palmer House a Hilton Hotel, Chicago
Excellent4.0 / 5
Great location, attractive hotel decor
Overall pretty good, but the lack of help when I had an issue was very frustrating. BE CAREFUL when staying here! They charged my room for using the restaurant when I never set foot inside. Everyone passed the blame and told me to talk to someone else. It has been 3 days since the stay and I still haven't received a refund on the overcharge. CHECK YOUR STATEMENTS CAREFULLY BEFORE LEAVING!!
2 night romance trip
Palmer House a Hilton Hotel, Chicago
Excellent4.0 / 5
Staff in left-luggage counter is not good
The staff in left-luggage counter explicitly asked for 5 dollar when I deposited my luggage. I was surprised, but I did give him 5 dollar because I thought it is required. But when I went to pick up my luggage, I found out no one else was asked to pay for that. Except for this, everything else is good~
1 night family trip
Palmer House a Hilton Hotel, Chicago
Outstanding5.0 / 5
Awesome everything!
I had an amazing stay! The room was clean and quiet, plenty of space and a nice bathroom. I received a free upgrade to two beds since I was staying with my mom. I knew I was going to be alone the first day, so I booked a pedicure in the hotel's spa. The whole hotel is beautiful. And the bar has good drinks!
2 night family trip
Palmer House a Hilton Hotel, Chicago
Poor1.0 / 5
The DUMP that JUMPS
It is shocking that Hilton has their name attached to this hotel, what a dump! The service is awful, terrible attitude, you call for extra towels and no-one even answers the phone! The walls in the bathroom are so thick with lead that it is pealing from the ceiling, the stains on the carpet looked like someone had thrown-up one too many times, the view from our master suite was of a fire escape and looking dow were the trash bins. The staff were lazy and could careless about giving any sort of customer service! If there was a negative star rating this would give it a (-10 star) , what a disappointment! What a DUMP! There are so many great hotels in Chicago This is NOT one of them! If they offered me to stay there for free I wouldn't. It was filthy, dirty, smelled like mildew and the towels are like what you see at a car wash, and the sheets had holes and stains (I asked them to be changed upon arrival) we paid for three nights in full through hotels.com and other hotels were booked due to graduation weekend, or we would of checked in at another hotel. We were shocked at how we were treated and the condition of the room and hotel in general! What a DUMP
3 night family trip
Palmer House a Hilton Hotel, Chicago
Fair2.0 / 5
Disappointed
Our stay was mostly disappointing. We have stayed 3 other times in the last 6 or 7 months and I was happy worh all the other stays. Odds are pretty good We won't be back. The room was fine until I went to take a shower and there was already water in the tub, there was a ponytail band left in the table, and the morning buffet which in the past has been above average this time was awful...there was only a few things available and a very small variety. I paid for 2 buffet when I booked for both days and didn't use Sunday's because I was so disappointed! We ended up walking to the corner to McDonald's. I am still just all around disappointed.
2 night family trip

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Palmer House a Hilton Hotel, Chicago

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