Guests
All properties in George Town, Penang, Malaysia

DoubleTree Resort by Hilton Hotel Penang

Upscale beach hotel with restaurant, near TeddyVille Museum

  • Free WiFi

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  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Pool
  • Outdoor Pool
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56 Jalan Low Yat, Batu Ferringhi, George Town, 11100, Penang, Malaysia
8.2.Very Good.
  • Good.

    May 6, 2021

  • The rooms are clean, love that the amenities are eco friendly, the refurbished they had…

    Jun 25, 2020

See all 469 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Convenient
Easy parking
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 316 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Free children's club

For families

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Sofa bed

What’s around

  • In Tanjung Bungah
  • TeddyVille Museum - 1 min walk
  • Ferringgi Beach - 25 min walk
  • Gurney Drive - 5 mi / 8 km
  • Gurney Plaza - 5.9 mi / 9.5 km
  • KOMTAR - 8 mi / 12.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed (Guest)
  • Twin Room (Guest)
  • King, Deluxe Room, Balcony
  • Deluxe Twin Room, Sea View
  • King, Premier Room, Balcony, Sea View
  • King, Suite, 1 Bedroom, Balcony
  • King, Suite, 1 Bedroom, Balcony, Sea View
  • King, Suite, Terrace, Sea View
  • Family Suite, 2 Bedrooms, Terrace, Sea View
  • King, Room, Accessible
  • Family Room, 2 Bedrooms, Balcony
  • Presidential Suite, 1 King Bed, Terrace
  • Deluxe Room, 1 King Bed (High Floor)

What’s around

Landmarks

  • In Tanjung Bungah
  • TeddyVille Museum - 1 min walk
  • Ferringgi Beach - 25 min walk
  • Gurney Drive - 5 mi / 8 km
  • Gurney Plaza - 5.9 mi / 9.5 km
  • KOMTAR - 8 mi / 12.8 km
  • Penang Hill - 10.3 mi / 16.5 km
  • Kek Lok Si Temple - 10.7 mi / 17.1 km
  • Entopia by Penang Butterfly Farm - 30.7 mi / 49.3 km
  • ESCAPE Adventureplay - 30.7 mi / 49.5 km

Getting around

  • Penang Intl. Airport (PEN) - 43 min drive
  • Penang Sentral - 50 min drive
map
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56 Jalan Low Yat, Batu Ferringhi, George Town, 11100, Penang, Malaysia

At a glance

Hotel size

  • This hotel has 316 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (MYR 3 per day; includes in/out privileges)
  • Onsite valet parking (MYR 30 per stay)
  • Wheelchair-accessible parking on site
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Golfing on site
  • Playground on site
  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 4960
  • Conference space size (meters) - 461
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1988
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • Chinese
  • English
  • Malay

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Sofa bed

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
  • MP3 docking station

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Makan Kitchen - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

The Foodstore - This coffee shop specializes in local cuisine and serves light fare only. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 58 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children and extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

ParkingPay at property

  • Self parking costs MYR 3 per day with in/out privileges
  • Valet parking costs MYR 30 per stay

Pool, spa, and gym (if applicable)Pay at property

  • Pool access available from 6:00 AM to 10:00 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

Also known as

  • DoubleTree Resort Hilton Hotel Penang George Town
  • Doubletree By Hilton Penang
  • DoubleTree Resort by Hilton Hotel Penang Hotel
  • DoubleTree Resort by Hilton Hotel Penang George Town
  • DoubleTree Resort by Hilton Hotel Penang Hotel George Town

*See fees and policies for additional details or extra charges

FAQs

  • Yes, DoubleTree Resort by Hilton Hotel Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MYR 3 per day. Valet parking costs MYR 30 per stay.
  • Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 6:00 AM to 10:00 PM.
  • Sorry, pets aren't allowed.
  • You can check in starting at 3 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, Makan Kitchen offers international cuisine and garden views. Nearby restaurants include Long beach (2 mi), Seafood (2.1 mi), and Bora bora (2.1 mi).
  • Have fun during the warmer months with activities such as tennis. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a fitness center.
8.2.Very Good.
  • 8.0.Very Good

    Nice Hotel

    Nice and new facilities at the hotel. Beach is not great because small and need to cross the road.

    2 night trip, Feb 25, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Worst hotel in entire life !0.5/5 star!

    Horrible hotel : 1. This is a non handicap friendly and against government policy for handicap, each floor have a door that lead to the room , this door is not automatically , and I wonder how wheelchair limited individual can access ?unbelievable! ask about handicap parking, they said you have to pay ! 2. Door lock, broken 3 times, first, key card not working, fixed, then we came back to the room, not working. 2nd day, went out for breakfast, came back, key not working! And I m pushing my wheelchair handicap mother around! 3. First not sure if it is hotel.com and Double Tree policy, I m the one that make a booking for my family and at first I wasn’t able to join but last minute plan change, however I initially make booking for my family name , but since plan change I m the one will check in, but they won’t allow, this is frustrating, as this very inflexible. 2. Room - again , when make booking , there are no description of the price that I paid is only limited to lower floor room and I specifically requested high floor, and on booking they never said so on the price paid only for lower floor. 3. Room, smelly with smell like leak sewage system! 5. Housekeeping - they never make up room when we went out for breakfast, when return they said they are too busy to make room, okay, but I asked them can do later, left for 2-3 hours came back, bed made, but mug/class never wash, hand soup not refill, room smell! Never ever stay here !

    2 night family trip, Jan 24, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    For me nothing Good it was the worst Hotel experience in my life While me and my family having the breakfast in the first day for us in the hotel some one steel my wife bag while it has alot of precious things When i ask the people there they review the cameras and said sorry sir some one took the bag and he is not clear to us If you need to make police report we can guide you I ask one of my malaysian friends he told me dont waste your time police will never search for you Because they know you will leave after couple of days also for them its not a big crime and will take minimum of three days going and coming from the police station The really hotel action for me was so strange i felt they want to cover the situation The bad thing is no one even try to say sorry or try to call me to do any thing to satisfy me Only after 12 hours one lady called me from the reception saying our operations manager saying sorry to you ( the big boss doesnt have time to meet and investigate by him self just send some one to say sorry) !!!!!!!😡😡😡 Im really advising all of you dont even to think to stay in this hotel Your safety and security is the first priority but for them its the last priority I believe 100% this hotel never ever managed by Hilton I will write to hilton people to see if they agree for that or what?

    2 night family trip, Jan 16, 2020

    Verified Expedia guest review

  • 4.0.Fair

    We heard some ticking noise at night. The check in staff did not inform us about the differences of rooms that we booked.

    3 night family trip, Jan 2, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Our stay was not pleasant. Water stuck in the bathroom and basin. Air-conditioner was not functioning well.

    Shiau Wah, 1 night family trip, Dec 22, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great place to relax

    Great hotel, only the location is a bit of a problem, to visit anything you have to go by car.

    4 night romance trip, Aug 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel

    On arrival, the room we had booked wasn't ready. Please wait about 45 minutes. When we returned, that room also not ready nor the second room they had for us...so we ended up in a terrace suite that was fabulous...best shower ever, among other things. Hotel was crowded... breakfast somewhat chaotic, not a lot of space by the pool....

    Jonathan D, 2 night romance trip, Aug 12, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Nice kids play pool with a sand bottom, slides and a dump bucket. No escape from the heat anywhere in the hotel except for your room; everything is open air. While this is a nice concept, it can get pretty hot and humid here and a few ceiling fans just don’t suffice, especially if you are with children. My daughter fell and split her nose open on the coffee table in the room and the manager on duty and staff couldn’t have cared less. We had to figure out which hospital to go to in our own with minimal care and assistance. They also gave us someone else’s honeymoon suite, which sounds nice and all but not really; a left over cake with rotten strawberries left on the table made it obvious they had not prepared the room personally for us. The wait staff in the restaurant are for the most part quite slow and not necessarily friendly. Could have been a much better experience with just a little more effort and care.

    1 night family trip, Jul 9, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Three stars hotel at best. AC wasn't working. Overcrowded. The buffet was a mess. Far away from George town. Don't get fooled by the distance, the traffic is terribly. By the way, its one hour from thre airport. I will never ever considered staying there again.

    3 night family trip, Jul 1, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Everyone was so nice. We thought the room was a little small but it was still good. We would sf@y here again.

    1 night family trip, Jun 11, 2019

    Verified Hotels.com guest review

See all 469 reviews