2/10 Poor
23 January 2023
Not a nice or comfortable visit
I checked in late, the desk person was very personable and helpful but I was met with the smell of marijuana and old smoke in the lobby.
I should have canceled my booking when I was told the hotel was a smoking hotel, even though I booked a non-smoking room.
I don't know how to describe my uncomfortableness when walking into the hotel and riding the elevator to my floor because the hotel felt like a truck stop.
My room was cold and the heat did not work. The staff changed my room but according to them, they knew it was a problem with the heat and still rented out the room.
There was a garbage can full of garbage bags in the hall and the back stairway had not been cleaned or swept in a long time.
In the new room, there were holes in the wall by the door and the carpet was stained. The bathroom sink and tub were clean, but the shower head leaked and the toilet handle was difficult to push down. The towels were off-white.
I was supposed to stay from Friday night to Sunday morning, but I left Saturday morning and did not return.
Chauntine
Chauntine, 2-night business trip
Verified Hotels.com guest review