The staff was always friendly and accommodating with anything I needed and with other customer requests I saw as well. I chose this location for its proximity to Allstate Arena where I was going to a series of concerts for 3 nights. I walked to and from the venue each time, saving me tons on transportation costs. The route to Allstate is against a Main street with a sidewalk the whole way before turning into a shopping center. As always exercise caution at night, especially if it’s really late. The nearby shopping center has a Target and tons of food options, including a 24 hour Subway.
The room was clean and very adequate and huge. The kitchenette is such a nice bonus and a way to save on dining costs as well. I read about the linen/towel 1-for-1 exchange policy before going so that wasn’t a surprise. I saw before my flight that the front desk is not 24 hours, so as I was coming in on a late flight, I would have gotten there after their close time. I had to spend hundreds on a flight change but it was less than finding another place to stay last minute. The grab and go breakfast is granola bars, muffins, coffee…it was fine for me. The hallways smelled, sometimes of different types of smoke. I didn’t hear anyone through the walls when I was there. Would book again!