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Crosslands Phoenix - Metro - Black Canyon Highway, Phoenix

2 stars
11211 N Black Canyon HwyPhoenixAZ85029United States of America
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2.3 / 5
Room
Room needs to be redecorated
Location
Great location
337See all 337 Hotels.com reviews
From 104 reviewsTripAdvisor Traveller Rating

Crosslands Phoenix - Metro - Black Canyon Highway, Phoenix

from $49
  • Standard Studio, 1 Queen Bed
  • Deluxe Studio, 1 Double Bed
  • Standard Studio, 1 Queen Bed, Non Smoking
  • Deluxe Studio, 1 Double Bed, Non Smoking
  • Deluxe Studio, 1 King Bed, Non Smoking
  • Deluxe Studio, 1 King Bed
  • Deluxe Studio, 1 King Bed, Non Smoking
  • Deluxe Studio, 1 King Bed
  • Deluxe Studio, 1 Double Bed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 133 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Also known as

  • Crosslands Phoenix Metro Black Canyon Highway Hotel
  • Crosslands Metro Black Canyon Highway Hotel
  • Crosslands Phoenix Metro Black Canyon Highway
  • Crosslands Metro Black Canyon Highway

Policies

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

This property does not have elevators.

Mandatory fees

Deposit: USD 100 per stay

Optional extras

Late check-out can be arranged for an extra charge of USD 25.00

In the hotel

Food and drink
  • Barbecue grills
Things to do
  • Outdoor pool
  • Fitness facilities
  • Golfing nearby
Services
  • 24-hour front desk
  • Laundry facilities
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Sofa bed
Freshen up
  • Partially open bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • 27-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
More
  • Weekly housekeeping provided

Crosslands Phoenix - Metro - Black Canyon Highway, Phoenix’s small print

Also known as

  • Crosslands Phoenix Metro Black Canyon Highway Hotel
  • Crosslands Metro Black Canyon Highway Hotel
  • Crosslands Phoenix Metro Black Canyon Highway
  • Crosslands Metro Black Canyon Highway

Policies

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

This property does not have elevators.

Mandatory fees

Deposit: USD 100 per stay

Optional extras

Late check-out can be arranged for an extra charge of USD 25.00

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.3 /5 from 337 reviews

Crosslands Phoenix - Metro - Black Canyon Highway, Phoenix
Poor1.0 / 5
poor stay
sad
2 night trip
Crosslands Phoenix - Metro - Black Canyon Highway, Phoenix
Poor1.0 / 5
Never ever again.
Unbelievable filth!! I don't think the toilet had EVER been cleaned. I called the front desk and no they did not have any one to clean it. No they could not let us do it ourselves. No they could not move us or refund any money due to the filth. Dead roaches in the tub and bathroom drawers. No mattress pad and I was sick to see the stains on the bed!!!! I WILL NEVER STAY AT OR RECOMMEND YOUR HOTEL
1 night business trip
Crosslands Phoenix - Metro - Black Canyon Highway, Phoenix
Outstanding5.0 / 5
My stay was great staff was helpful and very nice.
2 night trip
Crosslands Phoenix - Metro - Black Canyon Highway, Phoenix
Fair2.0 / 5
Expect a long check in/out
Took an extra long time to check in. I arrived there at noon but was turned away until 3pm which was their stated check in time.Then at 3pm there was one person in back, but they were busy on the phone for over ten minutes before they got to the person in front of me, which took over half hour to process, not kidding. So it was even worse with me because they rudely would not accept my debit card. Unfortunatly, i had cash on me to cover not only the room, but 2X the standard rate for cash deposits that i have seen. Then when i told them i had a guest, not only did they require my guests name, but actually demanded to see them with their id! Wow! Really made me not want to be there, but it was late and I thought the difficulty was just about over. Finally, over an hour later, I was in my room. But guess what? The air conditioner did not work. I was then given the run around not once but twice with maintenance for over an hour in the middle of Phx, AZ. summer heat of 119 degrees, before they moved me to a room that I could breath in. Not very nice. But immediately in the new room I was able to relax and the rest of my stay was within expected tolerance for a budget priced accomodation. Upon checkout, to receive back my cash deposit, another hour plus in line waiting for service. Total waste of my time was about four hours. Unacceptable! Due to quality of service, I will not recommend this motel. (though it was recommended to me for it's studio type room set-up w/kitchenette.)ty
1 night trip with friends
Crosslands Phoenix - Metro - Black Canyon Highway, Phoenix
Poor1.0 / 5
The price is not worth it.
The first encounter was with the front desk clerk Shawn, she was very rude and annoyed that I disturbed her smoke break during my arrival for check in. The process was such a joke. I was "upgraded" during my check in because Shawn said the king room I made my reservation for was no longer available. The room was a total downgrade! Entering the room smelled of tobacco, burnt carpet, no premium channels(espn, showtime, TNT, USA), stained shower, hair on shower walls, squeaky floors, cheap linen with stains, dirty socks under the bed, just to name a few odds. An immediate call was made to the front desk, the response I was given was I'm sorry. Nothing further for corrective action. The following day another clerk provided information for their main headquarters to submit our dissatisfaction. This stay by far with Hotels.com was the most misrepresented establishment advertised.
1 night family trip

See all reviews

Crosslands Phoenix - Metro - Black Canyon Highway, Phoenix

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