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Mama Shelter Luxembourg

Photo gallery for Mama Shelter Luxembourg

Restaurant
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Mama Shelter Luxembourg

Mama Shelter Luxembourg

3.0 star property
Luxembourg City hotel with restaurant and bar/lounge, aimed at LGBTQ guests

9.0/10 Superb

65 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Pet friendly
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
The price is $163
Price available on 12/19/2022
Map
2 RueDuFort Niedergrunewald, Luxembourg City, L2226

Room options

About this area

What's nearby

  • In Kirchberg

Getting around

  • Findel International Airport (LUX) - 14 min drive
  • Hollerich Station - 5 min drive
  • Cents-Hamm Station - 7 min drive
  • Pfaffenthal-Kirchberg Station - 11 min walk
  • Centre, Stäreplaz / Étoile Tram Stop - 23 min walk

Restaurants

  • Oro e Argento - 5 min walk
  • El Barrio - 11 min walk
  • Bick Stuff - 15 min walk
  • Chez Bacano - 17 min walk
  • Britannia Pub - 17 min walk

About this property

Mama Shelter Luxembourg

Take in the views from the rooftop terrace when you stay at Mama Shelter Luxembourg. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 145 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, up to 26 lbs)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 17 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
  • Caters to LGBTQ guests

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge

Working away

  • 12 meeting rooms
  • Coworking spaces

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Multilingual staff

Facilities

  • Rooftop terrace

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French

Room amenities

Be entertained

  • Smart television
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 22 for adults and EUR 10 for children (approximately)

Children & extra beds

  • Cribs/infant beds are available for EUR 15 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 25 per pet, per night

Parking

  • Self parking costs EUR 17 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

This property caters to LGBTQ guests.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Mama Shelter Luxembourg Hotel
Mama Shelter Luxembourg Luxembourg City
Mama Shelter Luxembourg (Opening May 2020)
Mama Shelter Luxembourg (Opening July 2020)
Mama Shelter Luxembourg (Opening March 2020)
Mama Shelter Luxembourg Hotel Luxembourg City

Frequently asked questions

Does Mama Shelter Luxembourg offer free cancellation for a full refund?
Yes, Mama Shelter Luxembourg does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mama Shelter Luxembourg?
As of Nov 29, 2022, prices found for a 1-night stay for 2 adults at Mama Shelter Luxembourg on Dec 19, 2022 start from $163, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mama Shelter Luxembourg?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mama Shelter Luxembourg?
Yes, cats and dogs are welcome, with a maximum weight of 26 lbs per pet. There's a charge of EUR 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mama Shelter Luxembourg?
Yes. Self parking costs EUR 17 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Mama Shelter Luxembourg?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Mama Shelter Luxembourg?
No, this hotel doesn't have a casino, but Casino Luxembourg (3-min drive) is nearby.
Are there restaurants at or near Mama Shelter Luxembourg?
Yes, there's an onsite restaurant. Nearby restaurants include Oro e Argento (5-min walk), El Barrio (11-min walk), and IKKI (2 mi).
What's the area around Mama Shelter Luxembourg like?
Mama Shelter Luxembourg is a short 5-minute walk from European Court of Justice and 6 minutes' walk from Philharmonie Luxembourg.

Overall score and ratings

9.0

Superb

9.2/10

Cleanliness

8.7/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

C, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Katy, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Margret, 2-night trip
Verified Hotels.com guest review

6/10 Good

There's a bar/club open quite late IN THE HOTEL, so nobody really gets to sleep until they shut things down after 1am. No coffee in the room – charge 3 euros for one in the lobby instead. Not great. Otherwise, really nice amenities and comfortable room – just wish it felt less like an unrelenting cash grab.
Emily, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

David, 1-night trip
Verified Expedia guest review

6/10 Good

Service disappointment
No room services. Impossible to call the reception, no phone number. No wifi code available in the room, asked at the reception. Snack dispenser at the first floor but not available, empty and switched off. Take away for eating and waiting like other customers coming at the restaurant, and very easy to come back to the room with a large plate...The evening, Hotel doorman unwelcoming. Rooftop barmen useless, have to call them for a drink after 10min waiting, at 17h00. Staff dresscode, please. 18h, the room was not cleaned, at the reception, would you like us to clean it ? Yes...please... Otherwise hotel decorations are nice.
David, 2-night trip
Verified Hotels.com guest review

6/10 Good

Steve, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent stay
Lovely hotel, great service, fabulous restaurant and rooftop bar
Hussain, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Good Hotel
Good Location, very friendly staff, unfortunately very slow in making the room due to staff shortage.
edwin, 2-night family trip
Verified Hotels.com guest review