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1 room, 2 adults
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Pheasant Run Resort, St. Charles

3 stars
4051 E Main StreetSt. CharlesIL60174United States of America, ‏800-491-6126
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Good3.3 / 5
Pool
Great pool
Location
Great location
Vibe
Poor vibe
Breakfast
Bad breakfast
320See all 320 Hotels.com reviews
From 727 reviewsTripAdvisor Traveller Rating

Pheasant Run Resort, St. Charles

Hotel Info: 866-539-8117

from $97
  • Standard Room, 1 King Bed (Golf)
  • Standard Room, 1 King Bed, Courtyard Area
  • Loft Suite
  • Double Room, 2 Double Beds, Courtyard Area
  • Whirlpool Suite
  • Tower 2 queens
  • Standard Room, 1 King Bed, Tower
  • Golf 2 Queens

At a glance

Key facts

Hotel size

  • This hotel has 293 rooms
  • This hotel is arranged over 16 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 3 children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Pheasant Resort
  • Pheasant Run Resort St. Charles
  • Pheasant Run Resort
  • Pheasant Run St. Charles
  • Pheasant Run

Policies

This property accepts cash only for all bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.
A valid credit or debit card must be provided at check-in for incidentals. Please note that debit card authorizations may take up to 14 days to process; the hotel will not be responsible for any resulting fees or charges. For additional information, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 75.00 per stay

Pet deposit: USD 50.00 per day

  • Resort fee: USD 13.26 per accommodation, per night

Optional extras

Rollaway beds are available for USD 10 per night

Breakfast costs between USD 5 and USD 20 per person (approximately)

Pets are allowed for an extra charge of USD 50 per accommodation, per day

In the hotel

Food and drink
  • Cooked-to-order breakfast (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Number of indoor pools - 2
  • Outdoor seasonal pool
  • Health club
  • Golf course on site
  • Tennis on site
  • Full-service spa
  • Spa tub
  • Basketball on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Ice skating on site
  • Hiking/biking trails nearby
  • Steam room
  • Sauna
  • Arcade/game room
Working away
  • 24-hour business center
  • Number of meeting rooms - 39
  • Conference space
  • Conference space size (feet) - 100000
  • Conference space size (meters) - 9290
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 5
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator (on request)
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Jambalaya Restaurant - This restaurant specializes in American cuisine and serves lunch and dinner. Open select days.

Terrace Cafe - Overlooking the golf course and pool, this café serves breakfast and light fare.

Garden Atrium - This restaurant serves brunch only. Reservations are required.

Recreation

On Site

  • Golf course on site
  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Basketball on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Ice skating on site

Nearby

  • Hiking/biking trails nearby

Pheasant Run Resort, St. Charles’s small print

Also known as

  • Pheasant Resort
  • Pheasant Run Resort St. Charles
  • Pheasant Run Resort
  • Pheasant Run St. Charles
  • Pheasant Run

Policies

This property accepts cash only for all bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.
A valid credit or debit card must be provided at check-in for incidentals. Please note that debit card authorizations may take up to 14 days to process; the hotel will not be responsible for any resulting fees or charges. For additional information, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 75.00 per stay

Pet deposit: USD 50.00 per day

  • Resort fee: USD 13.26 per accommodation, per night

Optional extras

Rollaway beds are available for USD 10 per night

Breakfast costs between USD 5 and USD 20 per person (approximately)

Pets are allowed for an extra charge of USD 50 per accommodation, per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.3 /5 from 320 reviews

Pheasant Run Resort, St. Charles
Fair2.0 / 5
"Resort?" Maybe...definitely not luxurious.
The "resport" was represented very nicely on their website. The actual visit did not meet our expectations. Housekeeping was hit or miss, we had many maintenance problems, including an a/c malfunction requiring us to switch rooms. He staff did not offer to help us move our large amount of baggage. From what I understand, they are in the middle of reservations. The suite we stayed in looked like it hadn't been updated since the 1970s. Maybe new furniture and paint, but the carpet was awful and there was a thick layer of dust on the window sill. Maybe they were just going for a retro look? Service at the hotel restaurants were horrible for breakfast and lunch. Dinner was okay. The "Burbon Street" area was neat, but did not make up for the lack of pizzazz in the rest of the establishment. The front desk staff left a lot to be desired. They couldn't figure out the number of nights we had reserved when we decided to stay an extra night (not because of the accommodations!). It was an interesting experience to say the least! One positive note I will leave is that the city of St. Charles is fantastic. The downtown area is beautiful. Lots of parks, museums and eateries. Alexander's Cafe is fantastic!
1 night family trip
Pheasant Run Resort, St. Charles
Good3.0 / 5
Pools aren't as warm now....
We have been to Pheasant Run for three years now. It is a fun family place to go for the low price. One of the main reasons we were willing to live with the haphazard nature of the place was that the pools were always so warm. This year though the pools were not as warm and thus we will not return
2 night family trip
Pheasant Run Resort, St. Charles
Outstanding5.0 / 5
First time
Great
3 night business trip
Pheasant Run Resort, St. Charles
Excellent4.0 / 5
13th birthday party
I took my daughter and some of her friends to celebrate her 13th birthday. the rooms were extremely clean. front desk were very friendly. the pool was very clean not enough towels so bring your own. The kids enjoyed the late-night swim. I actually loved the combo adjoining rooms so the girls can go back and forth
1 night family trip
Pheasant Run Resort, St. Charles
Excellent4.0 / 5
Old school vibe. Seems like lots to offer.
We stayed at this hotel after a golf outing that was just down the street. We didn't get to fully explore all of the amenities the hotel had to offer, other than a quick drink at the bar, comfortable sleep and brunch before we left the next day. It seemed like there was definitely something for everyone to do. I have a feeling that "back in the day" this was a destination place to take your family for vacation, as it definitely has an old school vibe from the outside, but the inside seemed a bit more updated. Overall, the rooms were fine, but the bathroom (shower in particular) was a bit gross.
1 night trip with friends

See all reviews

Pheasant Run Resort, St. Charles

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