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Pacific Star Resort and Spa, Guam (all)

4 stars
627b Pale San Vitores RoadTumon, Tamuning96913Guam, ‏‎800-491-6126
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Good3.4 / 5
Beach
Beautiful beach
Location
Great location
Cleanliness
Quite clean
Amenities
Bad amenities
334See all 334 Hotels.com reviews
From 138 reviewsTripAdvisor Traveller Rating

Pacific Star Resort and Spa, Guam (all)

Hotel Info: 866-539-8117

from $135
  • Standard Hollywood Twin Room - Ocean View
  • Executive Level - Ocean view
  • Executive Level - Ocean View (Double)
  • Deluxe King Room - Ocean View
  • Deluxe Hollywood Twin Room - Ocean View
  • Deluxe Room, Ocean View
  • Standard Room, Ocean View
  • Standard King Room - Ocean View
  • Executive Suite, Ocean View
  • Presidential Suite, Ocean View
  • Deluxe Suite (Ocean Front)
  • Deluxe Suite - Ocean Front (King)
  • Executive Level - Ocean View (King)
  • Junior Suite, Ocean View
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 367 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is Noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Offsite

  • Area shuttle within 0.1 mi *

Other information

  • Smoke-free property

Also known as

  • Guam Marriott
  • Guam Marriott Resort
  • Marriott Guam
  • Marriott Guam Resort
  • Marriott Resort Guam
  • Pacific Star Resort Tamuning
  • Pacific Star Resort
  • Pacific Star Tamuning

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 35 per day

Buffet breakfast is offered for an extra charge of USD 19 per person (approximately)

Airport shuttle service is offered for an extra charge of USD 15 per person (one way)

WiFi is available in guestrooms for an extra charge

High-speed Internet access (wired) is available in guestrooms for an extra charge

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Pool umbrellas
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 9472
  • Conference space size (meters) - 880
  • Computer station
Services
  • 24-hour front desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Microwave (on request)
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Chandan Spa is the hotel's full-service health spa, located on level one, comprising 9 treatment rooms and a facial therapy room. An extensive massage menu is available, including massages based on traditional Thai, Indian, Swedish, Hawaiian, and Balinese techniques. Also on offer are body scrubs, facials, and other skin enhancing treatments. Open from Noon until mid-evening, daily.
Spirit (3 hours, 30 minutes): US$265
Designed to promote sensuality and lift the spirits, this treatment combines a 60-minute skin enhancing treatment, 60-minute massage, and 60-minute facial, with a Dead Sea salt dip, foot wipe, soothing herbal drink, and relaxation time.

Fee may not include tax and is subject to change without notice.

Serenity (2 hours, 30 minutes): US$190
A 90-minute Angsana massage begins this treatment, using East-meets-West techniques to enhance circulation. Next, a warmed pouch of steamed rice and warmed milk is stroked over the body to nourish the skin and relieve aching muscles. Also includes a foot wipe, soothing herbal drink, and relaxation time.

Fee may not include tax and is subject to change without notice.

Java Jive (2 hours, 30 minutes): US$190
Once the privilege of royalty, Javanese lulur is considered one of Indonesia's best-kept beauty secrets. It starts with a deep tissue massage, using thumb and palm pressure. Then comes the lulur scrub to buff away old skin cells. The finale is a deep cleanse yogurt splash to purify the skin. Also includes a foot wipe, soothing herbal drink, and relaxation time.

Fee may not include tax and is subject to change without notice.

Zest (2 hours): US$155
Designed to perk up weary souls and to de-stress. Comprises a 30-minute comforting back massage, followed by a 30-minute stimulating back treatment, and finally a 30-minute facial. Also includes a foot wipe, soothing herbal drink, and relaxation time.

Fee may not include tax and is subject to change without notice.

Angsana Massage ( 2 hours): US$165
The spa's signature massage treatment. Using palm strokes and thumb pressure, the therapist works on the body's key pressure points to relieve stress. Euphoria essential oil is used to enhance the experience. Also includes foot wipe, soothing herbal drink, and relaxation time.

Fee may not include tax and is subject to change without notice.


Dining

Pacific Star Cafe - Overlooking the ocean, this coffee shop specializes in international cuisine and serves breakfast and lunch.

Manhattan Steakhouse - This steakhouse serves dinner only. Guests can enjoy drinks at the bar.

Sunset Barbecue - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Pool Bar - This poolside bar serves lunch and dinner.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Miniature golf on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Pacific Star Resort and Spa, Guam (all)’s small print

Also known as

  • Guam Marriott
  • Guam Marriott Resort
  • Marriott Guam
  • Marriott Guam Resort
  • Marriott Resort Guam
  • Pacific Star Resort Tamuning
  • Pacific Star Resort
  • Pacific Star Tamuning

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 35 per day

Buffet breakfast is offered for an extra charge of USD 19 per person (approximately)

Airport shuttle service is offered for an extra charge of USD 15 per person (one way)

WiFi is available in guestrooms for an extra charge

High-speed Internet access (wired) is available in guestrooms for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.4 /5 from 334 reviews

Pacific Star Resort and Spa, Guam (all)
Excellent4.0 / 5
Nice spot
Friendly staff nice facilities for price. Hard to find a well cared for hotel in Guam unless yougo really high end. This place was in good shape, near tourist areaas but no in the middle
2 night business trip
Pacific Star Resort and Spa, Guam (all)
Excellent4.0 / 5
Good spot in Guam
I had stayed here before when another brand. When I mentioned it they extended those benefits to me. Wonderful staff very friendly and accomodating. Pool area and beach accees were great, exercise room was good. Breakfast buffet was great. Convenient to tourist areas but not right in it. worked for me, Room had wonderful views and good size and well appointed
5 night business trip
Pacific Star Resort and Spa, Guam (all)
Fair2.0 / 5
Guam stay
Hotel is run down and badly needs an update. Room was clean but old. No free wifi in the room. Good location. Staff was friendly.
5 night business trip
Pacific Star Resort and Spa, Guam (all)
Good3.0 / 5
Never again
The hotel was rundown. Wallpaper was peeling in many places and you could see the mold. Housekeeping was a joke they would not come to replace the towels when they clean the room they would not even pick up the dirty towels that we purposely left on the floor in the room. The room was very outdated but the mattresses are comfortable. Wi-Fi is free for government employees which worked for us . The staff was rude we asked for a king bed they gave me a full and told me it was a king I then made them change me rooms and they did so after an argument. The TV was extremely old and the picture on there was terrible. Air-conditioning work but took two or three days to get cold. The poolside was rundown probably from a storm however there were literally six chairs outside to sit on. Nowhere near enough seating. The pictures that are provided from the hotel are not accurate
7 night family trip
Pacific Star Resort and Spa, Guam (all)
Good3.0 / 5
So so
Too short to define
1 night family trip

See all reviews

Pacific Star Resort and Spa, Guam (all)

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