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Valhalla Residence by Biwa

Photo gallery for Valhalla Residence by Biwa

Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Luxury Penthouse, 2 Bedrooms | Terrace/patio

Overview of Valhalla Residence by Biwa

Valhalla Residence by Biwa

3.5 star property
3.5-star aparthotel with outdoor pool, near Cenote Calavera

9.6/10 Exceptional

25 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Kitchen
  • Non-smoking
Map
C. Lirio Mz 20 Lt21 Esq. C. Palma, Tulum, QROO, 77760

Room options

About this area

What's nearby

  • Gran Cenote - 7 min drive
  • Tulum National Park - 14 min drive
  • Tulum Beach - 19 min drive
  • Playa Paraiso - 23 min drive
  • Tulum Mayan Ruins - 28 min drive
  • Sian Ka'an Biosphere Reserve - 36 min drive
  • Xel-Há Park - 26 min drive
  • Dos Ojos Cenote - 122 min drive

Getting around

  • Airport pickup service
  • Free beach shuttle

Restaurants

  • Pozoleria La Mexicaita - 4 min drive
  • Los Aguachiles Tulum - 4 min drive
  • Manglar - 4 min drive
  • Hunab Ku - 4 min drive
  • Burrito Amor - 4 min drive

About this property

Valhalla Residence by Biwa

Placing you 5.2 mi (8.4 km) from Tulum Beach and 6 mi (9.6 km) from Tulum Mayan Ruins, Valhalla Residence by Biwa offers an airport pick-up service (available 24 hours) for MXN 2400 per vehicle. Guests can take a dip in the outdoor pool, and freebies such as WiFi and self-parking are added perks. Apartments feature kitchens, Smart TVs and espresso makers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

On-site PCR COVID-19 testing is available for a MXN 2200 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a MXN 800 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until 9:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 9:00 AM - 8:30 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • Free beach shuttle
  • Beach towels

Pool/Spa

  • Outdoor pool
  • Sunloungers

Internet

  • Free Wi-Fi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices)

Parking and transport

  • Free uncovered self-parking on site
  • On-site parking includes off-street options
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Free beach shuttle

Family friendly

  • Free cot/infant bed

Kitchen

  • Fridge (full size)
  • Stovetop
  • Espresso maker
  • Cookware/dishes/utensils
  • Freezer
  • Coffee/tea maker

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Soap
  • Shampoo
  • Hairdryer
  • Toilet paper
  • Towels provided

Living spaces

  • Dining room
  • Sitting area

Entertainment

  • 40-inch smart TV with digital service

Outdoor areas

  • Terrace
  • Barbecue
  • Garden

Laundry

  • Laundry facilities

Work spaces

  • 1 meeting room
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Safe
  • Housekeeping (on request)
  • Luggage storage
  • Iron/ironing board (on request)
  • In-room massages
  • Front desk (limited hours)
  • Champagne service

Things to do

  • Bike hire on site

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 12 rooms
  • Individually decorated
  • Individually furnished

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2400 per vehicle. Maximum occupancy 8
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children between the ages of 1 and 10 costs MXN 0

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-in and contactless check-out are available.

On-site PCR COVID-19 testing is available for a MXN 2200 fee, and antigen/rapid COVID-19 testing is available for a MXN 800 fee; reservations are required for on-site testing.

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>On-site parties or group events are strictly prohibited.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Valhalla By Biwa Tulum
Valhalla Residence by Biwa Tulum
Valhalla Residence by Biwa Aparthotel
Valhalla Residence by Biwa Aparthotel Tulum

Frequently asked questions

Does Valhalla Residence by Biwa offer free cancellation for a full refund?
Yes, Valhalla Residence by Biwa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Valhalla Residence by Biwa?
As of 7 February 2023, prices found for a 1-night stay for 2 adults at Valhalla Residence by Biwa on 8 March 2023 start from €80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Valhalla Residence by Biwa?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Valhalla Residence by Biwa?
Yes, there's an outdoor pool.
Are pets allowed at Valhalla Residence by Biwa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Valhalla Residence by Biwa?
Yes, there's free self parking. On-site parking includes off-street options.
Is an airport shuttle service offered by Valhalla Residence by Biwa?
Yes, a shuttle from the airport to the hotel is available. The charge is MXN 2400 per vehicle.
What are the check-in and check-out times at Valhalla Residence by Biwa?
You can check in from 3:00 PM - 9:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Valhalla Residence by Biwa and nearby?
Valhalla Residence by Biwa has an outdoor pool and a garden.
Does Valhalla Residence by Biwa have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes an espresso maker, a coffee maker and cookware.

Reviews

9.6

Exceptional

9.8/10

Cleanliness

10.0/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Exceptional

The place you will feel like you’re in your home!!
Everything around was perfect 100% From the owner ship to the las employees working there Antonieta manager super so friendly to Silvia so nice fast with smiles all the time and Jose the chofer for my pickup from airport was so professional and cordial I hire whole week for whatever I was needed And the most that feeling of security having a chofer know the job was like I having private secretary. And the main hotel wow! All employees there was like my friends of all time. It’s the owner Harold and Carlos his second in charge constantly there making sure everything was going well the POINT! Was so feeling good and satisfied I tried hand shake each one for their superb jobs in my last day give my appreciation!
Si, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Overall, my stay was for 8 days and throughout those 8 days it was great. The rooms were clean and spacious. The receptionist was kind and made you feel welcome. It is especially best at night because there isn't really any noise to bother anyone who's stays. I had always felt safe staying here, the doors were secure and needed codes to get into them. Overall 10/10 place to stay in whenever you're in Tulum.
Oswaldo, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place to stay and receptionist is caring and attentive to making sure you feel comfortable and explaining everything.
Oscar, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

gated residential so everything's safe with it's own parking space, updated amenities and with easy access to Miss Valhalla herself and very helpful
SHERYLL, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

We had a great experience at this place. Think of it more like an airbb. The apartments are very spacious and clean. A tip is to stop by a convenient store before arriving here so you can stock up some snacks and drinks to eat after a long day of traveling. They do have a fridge/stove and basic utensils. Antonietta is in charge, she was very sweet and helpful. She can give you a list of taxi drivers to get around since taxi drivers don't come by the property since its a private community. These apartments are a little isolated around a few blocks but in taxi/transportation close to most touristic places like the cenotes, zona arqueológica, and a few beaches. Overall great experience at Valhalla.
Maritza, 3-night family trip
Verified Expedia guest review

4/10 Fair

No transportation available in or around the hotel, and the airport shuttle they arranged took us to the wrong terminal. Very little english, no iron for clothing. No day cleaning of rooms. Service was not good. Antoinetta is very sweet, and helped the best she could. No food options on site.
Shiny, 3-night trip
Verified Expedia guest review

10/10 Exceptional

It’s was better than expected! Clean, safe and worth every buck. Centrally located to Tulum ruins and cenotes. Antonieta property manager was amazing and very helpful! I can’t wait to go back.
Denise, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Reception was very welcoming like that it was in a gated community overall happy with my stay .
Reyneiro, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

It was in a gated community and the property manager was very nice and accommodating. The laundry service was perfect.
Darlene, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Just a beautiful place overall with its simplicity and modern design. The room was gorgeous and had the basics and everything we needed along with a stocked kitchen ready for us to cook our meals if we chose to. Our host Antonieta was wonderful and super helpful friendly and just an over all joy to communicate with as she made sure we had everything we needed and also recommend areas of the beach and places for us to visit near by so we can get the most out of Tulum. Will definitely be staying here again next time we visit. Amazing experience.
7-night romance trip
Verified Expedia guest review