Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico
Condo Hotel

Valhalla Residence by Biwa

3.5-star Tulum aparthotel with outdoor pool

  • Free WiFi
From
$81

Image gallery

  • Pool
  • Pool
  • Luxury Penthouse, 2 Bedrooms - Private spa tub
  • Luxury Penthouse, 2 Bedrooms - Living Area
  • Pool
Pool. Image 1 of 25
1 / 25Pool
C. Lirio Mz 20 Lt21 Esq. C. Palma, Tulum, 77760, QROO, Mexico
9.8.Exceptional.
  • It was in a gated community and the property manager was very nice and accommodating.…

    Aug 20, 2021

  • Reception was very welcoming like that it was in a gated community overall happy with my…

    Aug 20, 2021

See all 15 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Contactless check-in is available

Guests rated location

Quiet
Safe
Easy parking
  • Pool
  • Free WiFi
  • Kitchen
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 12 smoke-free apartments
  • Daily housekeeping
  • Outdoor pool
  • Beach shuttle
  • Air conditioning
  • Self-serve laundry

Feel at home

  • Kitchen
  • Cookware, dishware, and utensils
  • Stovetop
  • Separate dining area
  • Separate sitting area
  • Television

What’s around

  • Dos Aguas Park - 31 min walk
  • Tulum National Park - 2.9 mi / 4.7 km
  • Gran Cenote - 2.9 mi / 4.7 km
  • Cenote Crystal - 3.1 mi / 5 km
  • Tulum Mayan Ruins - 3.9 mi / 6.4 km
  • Playa Ruinas - 4 mi / 6.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Apartment
  • Family Apartment
  • Luxury Penthouse, 2 Bedrooms

Location

C. Lirio Mz 20 Lt21 Esq. C. Palma, Tulum, 77760, QROO, Mexico
  • Dos Aguas Park - 31 min walk
  • Tulum National Park - 2.9 mi / 4.7 km
  • Gran Cenote - 2.9 mi / 4.7 km

What’s around

Landmarks

  • Dos Aguas Park - 31 min walk
  • Tulum National Park - 2.9 mi / 4.7 km
  • Gran Cenote - 2.9 mi / 4.7 km
  • Cenote Crystal - 3.1 mi / 5 km
  • Tulum Mayan Ruins - 3.9 mi / 6.4 km
  • Playa Ruinas - 4 mi / 6.4 km
  • Tulum Monkey Sanctuary - 4.5 mi / 7.2 km
  • SFER IK - 4.7 mi / 7.5 km
  • Las Palmas Public Beach - 5 mi / 8.1 km
  • Playa Paraiso - 5.2 mi / 8.4 km
  • Tulum Beach - 5.4 mi / 8.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive
  • Beach shuttle (surcharge)

At a glance

Size

  • 12 apartments

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

The manager

Speaks: English, Spanish

At the aparthotel

Things to do

  • Beach shuttle (surcharge)
  • Outdoor pool

Services

  • Front desk (limited hours)
  • Laundry facilities

Facilities

  • Elevator

Accessibility

  • Wheelchair-accessible path to lift

Languages Spoken

  • English
  • Spanish

In the apartment

Home comforts

  • Air conditioning
  • Iron/ironing board

Things to enjoy

  • Separate dining area
  • Separate sitting area
  • Balcony

Freshen up

  • Shower only
  • Hair dryer

Be entertained

  • 40-inch Smart TV
  • Digital TV channels

Stay connected

  • Free WiFi

Food and drink

  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Beach shuttle service is offered for an extra charge

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Valhalla By Biwa Tulum
  • Valhalla Residence by Biwa Tulum
  • Valhalla Residence by Biwa Aparthotel
  • Valhalla Residence by Biwa Aparthotel Tulum

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Valhalla Residence by Biwa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes. Onsite parking includes off-street options.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Valhalla Residence by Biwa has an outdoor pool.
9.8.Exceptional.
  • 10.0.Exceptional

    Just a beautiful place overall with its simplicity and modern design. The room was gorgeous and had the basics and everything we needed along with a stocked kitchen ready for us to cook our meals if we chose to. Our host Antonieta was wonderful and super helpful friendly and just an over all joy to communicate with as she made sure we had everything we needed and also recommend areas of the beach and places for us to visit near by so we can get the most out of Tulum. Will definitely be staying here again next time we visit. Amazing experience.

    Jose David, 7 night romance trip, Aug 14, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Antonieta is amazing! She made sure we had everything we needed throughout our stay, she was very helpful in helping us get out covid test and great tips for places to eat in Tulum. I highly recommend this place!

    3 night romance trip, Jul 29, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This is a home away from home, made us very relax and feel welcome, Antonieta is a very nice lady she is very caring as everyone at Biwa. They provide us a great stay. Love decorations and the space for our one week stay. The pool is nice and clean! We had laundry service also excellent service, same as transportation service everyone was very professional and caring! We end out vacation very pleased with Biwa thanks to all

    6 night romance trip, Jul 12, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    Awesome place to stay and relax! The customer service was amazing, the apartment was spacious, clean and had a great view.

    6 night family trip, Jun 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Upon arrival we were greeted by Antonietta. She was extremely nice, patient, and wonderful throughout the whole stay. She made sure we had towels for the beach, and clean white towels throughout our stay and answered any questions we had. The hotel is rather new and found in the Riviera Tulum “gated community” (it’s just controlled access). The rooms are amazing. The living room and two rooms all had ceiling fans with a central a/c unit that did a fantastic job at keeping the whole place cool. The beds are comfortable and the rooms had plenty of lighting as well as curtains to cover all the windows up. The kitchen is also very great with many amenities. The sink has a water purification system that was able to provide drinkable water (we drank it and were just fine). There are plates, bowls, cups, wine glasses, knives, forks, and spoons provided. The hotel included a fridge with an ice maker, electric stove top, coffee machine, and a mini grill. They did not have a microwave in our kitchen but there was one at the commons area upstairs. The bathrooms had body wash and shampoo (in which we only used the body wash after running out of soap) and hot/cold water. Bathroom was extremely nice as well. The only thing I would slightly improve would be the “blankets”. We were sunburned and they were rough to sleep with. It isn’t a huge deal though. Still comfortable and amazing place!!

    6 night family trip, May 31, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful place, very comfortable and Antonieta de host is amazing! I will definitely cone back and stay here on my way back to Tulum! Highly recommended!

    Eva, 1 night family trip, Dec 21, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great place to stay. Host at property was very nice glad we stayed here. Private residence very safe.

    Hector, 4 night trip, Dec 9, 2020

    Verified Orbitz guest review

  • 8.0.Very Good

    Worth a money

    Nice place, tucked away from noisy streets. It has a big kitchen with everything you need. Nice bedrooms and bathroom as well. Has a swimming pool with jacuzzi.

    Vladyslav, 14 night trip, Oct 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Our overall experience was excellent at this residence. It was difficult for our taxi driver to find it at first. Overall it was clean, quiet and the host was excellent. Super friendly and accommodating. I would definitely return

    Bern, 3 night trip with friends, Oct 22, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Lovely quiet location, kind helpful staff and wonderful room amenities! I will come back! Thank you for the great stay!

    KD, 7 night trip, Aug 31, 2020

    Verified Expedia guest review

See all 15 reviews