My stay was OK. The room was adequate. Room was very dark. Bed was OK. Pillows definitely needed to be changed. I would suggest that the rooms be painted brighter and more inviting. The complimentary breakfast was inadequate, same old powered eggs that were always burned and same old breakfast sausage every morning. You need variety in the morning. You need real eggs and least change the breakfast menu, ie.. add bacon, pancakes, real fruit, bagels. use real butter packets, or real cream cheese. Seemed like the morning crew does not care.
The price we pay for the stay each night should reflect on customer satisfaction. Come on guys, two dollars for one 16 ounce bottled water? They should be complimentary, 2 bottles free per day per room. Ice machine on the 4th floor was broken! How do justify that? Plus the lounge seating area was disgusting.
The seating area needs to be changed. It was full of stains and seemed like no one cared about cleaning or replacing your furniture! You need to step up your game.
Hotels were meant to be inviting. Like a place you call home. Now, if you improved your game plan, I would consider staying here again.