Extended Stay America Ft Wayne - South, Fort Wayne

Hair in the blankets and MORE HAIR ON SHEETS and bottom of tub was dirty very dissatisfied and will not be coming back

I understand hotels have cancelations for a reason, but when the weather is extremely terrible (winter weather warning), is out of your control and there is no willingness between hotel and Hotel.com to reduce or forego a room charge this is extremely frustrating. It definitely shows the safety of its guests are not the priority and greed/making a buck is the priority. I had dealt with multiple highway closures and accidents as I journeyed from MI to IN. A 2 1/2 hour trip turned into 8 hours because of extreme snow conditions. Even just offering to let me grab a hotel of the same brand and through Hotels.com without the additional expense would have been something. Customer service is definitely not top notch when the weather is wreaking havoc.

I was given the wrong type of room, ( two rooms with one bed each for for large construction workers) and was basically told it was my fault. Mind you, the room I needed was the same price and the lady at the front desk told me there was plenty of them available. Also there breakfast is a complete joke, granola bars and coffee.

We were only there overnight but were looking for an ice machine and bucket as well as a small personal coffee maker in our room:( Halls were rather dismal on the 3rd floor and "breakfast" very limited to just coffee and granola bars?

The front desk ladies are all very friendly & accommodating. I only had a one night stay. Granted this is for extended stay accommodation, certain things I was looking for that is expected in the room such as hair dryer & coffee maker. In fairness, this is available upon request. But like I told the front desk- I am already in the shower until I realize that there was no hairdryer. For an overnight stay- I felt that there is so many in convenience. The kitchenette is nice but no pots & pan in the drawer. It is available but you have to ask for it. This is also my first time in this chain of motel. At least next time, I know what to expect & request. Overall the location is quiet & safe.