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Hotel Arbre de Neu

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Standard Double Room | Desk, laptop workspace, blackout curtains, free WiFi
Superior Double Room, Balcony, Mountain View | Balcony
Standard Double Room | Desk, laptop workspace, blackout curtains, free WiFi
Junior Studio Suite | Desk, laptop workspace, blackout curtains, free WiFi
Standard Double Room | Desk, laptop workspace, blackout curtains, free WiFi

Overview of Hotel Arbre de Neu

Hotel Arbre de Neu

3.0 star property
3-star ski-in/ski-out hotel in Encamp with restaurant

9.4/10 Exceptional

3 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Non-smoking
  • Spa
  • Ski facilities
  • Restaurant
Map
102 Avinguda de François Mitterrand, Encamp, AD200

Room options

About this area

What's nearby

  • Grandvalira Ski Area - 13 min drive

Getting around

  • La Seu d'Urgell (LEU) - 48 min drive
  • Blagnac Airport (TLS) - 142 min drive
  • Barcelona El Prat Airport (BCN) - 156 min drive
  • Mérens-les-Vals Station - 40 min drive
  • L'Hospitalet-pres-l'Andorre Station - 44 min drive
  • Porte-Puymorens Station - 47 min drive

Restaurants

  • Borda del Tremat - 7 min walk
  • Pastry Bar Xocolatí - 11 min walk
  • Borda Vella - 12 min walk
  • L'era del Rossell - 3 min drive
  • Restaurant El Sola - 5 min drive

About this property

Hotel Arbre de Neu

With ski-in/ski-out access, Hotel Arbre de Neu allows you more time for snowboarding. Guests indulge in spa services, then grab a bite to eat at the restaurant. Other features include a sauna, a snack bar/deli and a terrace.

Languages

Catalan, English, French, Romanian, Slovenian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 19 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 8:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 8:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–1:00 PM
  • Restaurant
  • Snack bar/deli

What to do

  • Ski-in/ski-out access
  • Snowboarding
  • Sledging nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Snow sports gear

Facilities

  • 1 building/tower
  • Terrace
  • Spa services
  • Sauna

Accessibility

  • Lift
  • Handrails in stairwells
  • Well-lit path to entrance

Languages

  • Catalan
  • English
  • French
  • Romanian
  • Slovenian
  • Spanish

Ski

  • Ski-in/ski-out access
  • Snowboarding
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • 24-inch LCD TV
  • Digital TV channels

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Housekeeping (on request)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Fees & policies

Refundable deposits

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.50 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

Optional extras

  • Breakfast costs between EUR 2 and EUR 15 for adults, and EUR 2 and EUR 15 for children (approximately)
  • Housekeeping is available for an additional fee
  • Laundry facilities are available for an extra charge of EUR 11 per day

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards and cash.

Also known as

Arbre de Neu
Hotel Arbre de Neu Hotel
Hotel Arbre de Neu Encamp
Hotel Arbre de Neu Hotel Encamp

Frequently asked questions

Does Hotel Arbre de Neu offer free cancellation for a full refund?
Yes, Hotel Arbre de Neu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Arbre de Neu?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Arbre de Neu?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Arbre de Neu?
Sorry, there's no on-site parking at Hotel Arbre de Neu.
What are the check-in and check-out times at Hotel Arbre de Neu?
You can check in from 3:00 PM - 8:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at Hotel Arbre de Neu and nearby?
Have fun with on-site winter activities such as snowboarding. Hotel Arbre de Neu also has a sauna.
Are there restaurants at or near Hotel Arbre de Neu?
Yes, there's an on-site restaurant. Nearby restaurants include Borda del Tremat (7-min walk), Pastry Bar Xocolatí (11-min walk) and Borda Vella (12-min walk).
What's the area around Hotel Arbre de Neu like?
Hotel Arbre de Neu is a short 5-minute walk from Funicamp Ski Lift and 12 minutes' walk from National Automobile Museum.

Overall score and ratings

9.4

Exceptional

9.3/10

Cleanliness

10.0/10

Staff & service

9.0/10

Amenities

9.3/10

Property conditions & facilities

10/10 Exceptional

Un accueil formidable, avec le sourire , trés pro
Très bien placé, à quelques km d'Andorre la vieille, et 2mn à pied des télécabines de la station de ski. Hotel familial, avec un accueil super chaleureux, avec le sourire d'un couple charmant et professionnel. Très confortable, ambiance sympa & chaleureuse. Nous vous le recommandons
Olivier, 3-night trip
Verified Hotels.com guest review

8/10 Very good

El personal del hotel. Stephan super atento y las indicaciones q nos dio para entrar despues de las 20 h super detallado.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Ebookers guest review