Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

El Paraiso Hotel Tulum

3.5-star beachfront hotel with restaurant, near Playa Paraiso

  • Free continental breakfast, free WiFi, and free parking
From
$158

Image gallery

  • Hotel Bar
  • Hotel Bar
  • Deluxe Suite, 1 King Bed with Sofa bed - Living Area
  • Standard Room, 2 Queen Beds - Living Area
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Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, 77780, QROO, Mexico
8.8.Fabulous.
  • Great breakfast! Friendly staff! Great location!

    Jun 14, 2021

  • I absolutely loved El Paraiso Hotel Tulum. The customer service & communication was…

    Jun 3, 2021

See all 30 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free parking
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 11 guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Free use of bicycles
  • Free beach cabanas

For families

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Hair dryer

What’s around

  • On the beach
  • Playa Paraiso - 1 min walk
  • Tulum Mayan Ruins - 18 min walk
  • Tulum National Park - 2.5 mi / 4 km
  • Tulum Beach - 2.7 mi / 4.4 km
  • Gran Cenote - 5.6 mi / 9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Suite, 1 King Bed with Sofa bed
  • Deluxe Suite, 2 Queen Beds
  • Superior Room, 2 Queen Beds
  • Standard Room, 2 Queen Beds

What’s around

Landmarks

  • On the beach
  • Playa Paraiso - 1 min walk
  • Tulum Mayan Ruins - 18 min walk
  • Tulum National Park - 2.5 mi / 4 km
  • Tulum Beach - 2.7 mi / 4.4 km
  • Gran Cenote - 5.6 mi / 9 km
  • Sian Ka'an Biosphere Reserve - 5.6 mi / 9.1 km
  • Tulum Monkey Sanctuary - 7.2 mi / 11.5 km
  • Soliman Bay - 10.5 mi / 16.9 km
  • Xel-Há Park - 13.5 mi / 21.8 km
  • Dos Ojos Cenote - 17.2 mi / 27.6 km
map
See on map
Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, 77780, QROO, Mexico

At a glance

Hotel size

  • This hotel has 11 rooms

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Beach bar
  • Water dispenser

Things to do

  • Free beach cabanas
  • Beach umbrellas
  • Spa services on site
  • Free bicycles on site
  • Beach towels

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Designated smoking areas

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

Sensaciones El Paraiso - This beachfront restaurant serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • El Paraiso Hotel Tulum Hotel
  • El Paraiso Hotel Tulum Tulum
  • El Paraiso Hotel Tulum Hotel Tulum

*See fees and policies for additional details or extra charges

FAQs

  • Yes, El Paraiso Hotel Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 9:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, Sensaciones El Paraiso offers beachfront dining and ocean views. Nearby restaurants include Kitchen Table (9-min walk), Mi Amor (14-min walk), and El Capitan (3 mi).
  • Have fun during the warmer months with activities such as cycling. El Paraiso Hotel Tulum also has spa services.
8.8.Fabulous.
  • 10.0.Exceptional

    Amazing service and top notch security 24/7 breakfast every morning was amazing.

    4 night trip with friends, May 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I don’t leave reviews but this property was amazing. I felt very safe and the staff was outstanding. Highly recommend this location

    4 night trip with friends, May 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Property was beautiful, room was small but clean and perfect for us. Staff was amazing. They made reservations for us and setup taxis/shuttles for us when needed. As well as setup our Covid tests needed to return to the USA. WiFi is a bit slow and they use WhatsApp for communication. So download that before arrival because we had a hard time getting mine to download while I was there. But all in all we had a great experience.

    3 night family trip, May 7, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    The place is very beautiful and people are very nice

    2 night trip with friends, Feb 22, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Homemade breakfast is great. Walk to the beach is super fast and convenient. Beach club service are awesome. I recommend the margarita!

    Jennifer, 3 night romance trip, Jan 21, 2021

    Verified Expedia guest review

  • 6.0.Good

    Location was great. I was charged more on-site for my wife and son

    Georges, 4 night family trip, Nov 25, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Sweet hotel with great manager

    Nice hotel close to the beautiful beach! Unfortunately, It was not at the location I wanted. The manager was very helpful and friendly and solved the issue because the location on the map at Hotels.com was wrong... now they corrected the issue... if it was not the wrong location, I would have continued to stay there. The room and condition were nice especially for the price I paid... the beach was beautiful with palm trees around...

    Susana, 3 night trip, Nov 10, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Management is very poor

    It’s hard to rate my stay taking that the manager is not polished, nice or pleasant. Her staff is great but she’s miserable and very rude, my room upon check in had so many bugs I had to spend around 1 hr trying to kill all of them so I could sleep in peace, I had to take hotel towels to kill them around the room and bathroom, it was not clean when I arrived, the bugs were enormous and the room looked unkept. The beach is beautiful but the place is not well maintained, and I repeat that the manager is very rude and not helpful at all, the abode by their own rules not by the hotel check in rules they provide upon check in, at night it’s very poorly secure and hard to see as there’s absolutely no lights, I didn’t feel safe and or appreciated, don’t recommend this place at all to anybody

    Linda, 5 night trip, Nov 8, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Paradise

    This place is literally Paradise. I can't hardly wait to come back. Best beds ever. And very easy access to the beach.

    Rosie, 1 night trip with friends, Oct 31, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    The location of the hotel is amazing. The beach is great and not too far from the Mayan Ruins. The hotel also provides bikes.

    TashaH, 3 night family trip, Sep 27, 2020

    Verified Expedia guest review

See all 30 reviews