All hotels in Auckland, New Zealand
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

The Surrey Hotel, Auckland

Official New Zealand Rating provided by Qualmark®
465 Great North RoadGrey Lynn, Auckland1021New Zealand, 800-491-6126
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Good3.4 / 5
Wellness
Great wellness & sports facilities
Pool
Great pool
Room
Room needs to be redecorated
Vibe
Vibe is not too good
214See all 214 Hotels.com reviews
From 169 reviewsTripAdvisor Traveller Rating

The Surrey Hotel, Auckland

Hotel Info: 866-539-8117

from $107
  • Deluxe Room, 2 Queen Beds
  • Standard Room, 2 Double Beds
  • Family Room
  • Standard Apartment, 1 Bedroom, Garden View
  • Standard Apartment, 2 Bedrooms
  • Motel Studio (located across the road)
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 83 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is 10 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

Also known as

  • Surrey Auckland
  • Surrey Hotel Auckland
  • The Surrey Hotel Auckland, New Zealand

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Mandatory fees

Deposit: NZD 100 per stay

Optional extras

Late check-out can be arranged for an extra charge of NZD 50

Rollaway beds are available for NZD 30.00 per night

Breakfast costs between NZD 15.00 and NZD 21.00 for adults, and NZD 7.5 and NZD 10.50 for children (approximately)

WiFi is available in guestrooms for NZD 10.00 per 24-hour period (rates may vary)

WiFi is available in public areas for NZD 10.00 per night (rates may vary)

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Steam room
  • Bicycle rentals nearby
  • Kayaking nearby
Working away
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 3229
  • Conference space size (meters) - 300
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 4
  • Year Built 1980
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

The Surrey Pub - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

The Surrey Hotel, Auckland’s small print

Also known as

  • Surrey Auckland
  • Surrey Hotel Auckland
  • The Surrey Hotel Auckland, New Zealand

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Mandatory fees

Deposit: NZD 100 per stay

Optional extras

Late check-out can be arranged for an extra charge of NZD 50

Rollaway beds are available for NZD 30.00 per night

Breakfast costs between NZD 15.00 and NZD 21.00 for adults, and NZD 7.5 and NZD 10.50 for children (approximately)

WiFi is available in guestrooms for NZD 10.00 per 24-hour period (rates may vary)

WiFi is available in public areas for NZD 10.00 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.4 /5 from 214 reviews

The Surrey Hotel, Auckland
Outstanding5.0 / 5
Uncomplicated stay
comfortable bed
1 night family trip
The Surrey Hotel, Auckland
Good3.0 / 5
Older hotel, could use some TLC.
Sprawling hotel, older, the room had stained carpet and some of the equipment (heaters) were not functioning.
1 night family trip
The Surrey Hotel, Auckland
Good3.0 / 5
Updates and wifi accessibility needed
The staff were pleasant and helpful. Our room was very clean and maintained well daily - beds were comfortable. The charge for wifi was unreasonable. We couldn't pay a daily fee for the room (4 of us in a family room) - guests have to pay separately for each device. which would have been absurd. One of our smoke detectors went off several times. We reported and staff was to come repair or replace the battery - not done. The hotel is a bit outdated and needs updates. It was raining while we were there and several buckets had been placed on floors to catch drips and the roof over the pool was leaking. Some needed repairs and improved wifi accessibility would make a big difference for guests.
1 night family trip
The Surrey Hotel, Auckland
Fair2.0 / 5
The hotel was super busy and fairly loud. The room was not as nice as the pictures and descriptions provided. I'm glad we only needed to stay there for a short one night.
1 night family trip
The Surrey Hotel, Auckland
Excellent4.0 / 5
Hotel Surrey
Nice place.
1 night family trip

See all reviews

The Surrey Hotel, Auckland

Is the description of this hotel not correct? Tell us