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1 room, 2 adults

DoubleTree by Hilton Hotel Kuala Lumpur, Kuala Lumpur

5-star5 stars
348 Jalan Tun Razak, Kuala Lumpur, 50400, Malaysia

Luxury hotel with outdoor pool, connected to a shopping center, near Petronas Twin Towers
  • Free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 4,232 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Breakfast
Tasty breakfast
Food
Delicious food
Value
Best value for money

DoubleTree by Hilton Hotel Kuala Lumpur, Kuala Lumpur

from $64
  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Room, 2 Twin Beds
  • Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds
  • Executive Room, 2 Twin Beds
  • Deluxe Suite, 1 King Bed
  • Suite, 1 King Bed, Terrace
  • Executive Suite, 1 King Bed
  • Room, 1 King Bed, Accessible
  • Executive Suite, 2 Bedrooms
  • Deluxe Room, 1 King Bed (High Floor)
  • Deluxe Room, 2 Twin Beds (High Floor)

What’s around DoubleTree by Hilton Hotel Kuala Lumpur, Kuala Lumpur

Landmarks

  • In Kuala Lumpur City Centre
  • Petronas Twin Towers - 18 min walk
  • Suria KLCC Shopping Centre - 19 min walk
  • KLCC Park - 21 min walk
  • Kuala Lumpur Convention Centre - 24 min walk
  • Pavilion Kuala Lumpur - 28 min walk
  • Kuala Lumpur Tower - 33 min walk
  • Berjaya Times Square - 36 min walk

Getting around

  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 44 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 28 min drive
  • Kuala Lumpur Titiwangsa Station - 6 min drive
  • Kuala Lumpur Sentul KTM Komuter Station - 7 min drive
  • Kuala Lumpur Station - 10 min drive
  • Ampang Park Station - 8 min walk
  • KLCC Station - 14 min walk
  • Kampang Baru Station - 23 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 538 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi and wired Internet access in rooms *

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

  • Valet parking *

  • Extended parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
Working away
  • 24-hour business center
  • Meeting rooms
  • Conference space size (feet) - 37000
  • Conference space size (meters) - 3437
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1994
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • French
  • Hindi
  • Malay

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Turndown service
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Microwave (on request)
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Makan Kitchen - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner.

Tosca Italian Trattoria - This poolside restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

The Food Store - This café serves breakfast, lunch, and dinner.

Cellar Door - This wine bar serves lunch, dinner, and light fare. Happy hour is offered.

Axis Lounge - Onsite bar. Happy hour is offered.

DoubleTree by Hilton Hotel Kuala Lumpur, Kuala Lumpur’s small print

Also known as

  • DoubleTree Hilton Hotel Kuala Lumpur
  • Kuala Lumpur Hilton DoubleTree
  • DoubleTree by Hilton Hotel Kuala Lumpur Hotel
  • DoubleTree by Hilton Hotel Kuala Lumpur Kuala Lumpur
  • DoubleTree by Hilton Hotel Kuala Lumpur Hotel Kuala Lumpur
  • DoubleTree Hilton Kuala Lumpur
  • DoubleTree Hotel Kuala Lumpur
  • DoubleTree Kuala Lumpur Hilton
  • DoubleTree Kuala Lumpur Hotel
  • Hilton DoubleTree Hotel Kuala Lumpur
  • Hilton DoubleTree Kuala Lumpur
  • Hilton Kuala Lumpur DoubleTree
  • Hotel DoubleTree Hilton Kuala Lumpur

Policies

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Valet parking costs MYR 20 per day

Rollaway beds are available for MYR 130.0 per night

Buffet breakfast is offered for an extra charge of MYR 64.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MYR 340 per vehicle (one way)

WiFi is available in guestrooms for MYR 49 per night (rates may vary)

WiFi is available in public areas for MYR 49 per day (rates may vary)

Wired Internet access is available in guestrooms for MYR 49 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very Good 8.4 From 706 reviews

Exceptional 10.0
Luxurious hotel 10 mins away from Petronas towers
Totally living up to its name. Amazingly located hotel 10 minute walk from the twin towers. The hotel is situated right on top of Intermark mall. So you have all the fast food chains, pharmacy, food court, coffee shops and some other shops in the first 4 floors. The hotel lobby is on the 1st floor with convenient access. The bellboys at the entrance will take your luggage as soon as you get off the taxi and deliver it in your room. No worries about dragging it up the lift or escalators. The staff is extremely professional and offers you a fresh cookie at check in. The room was just perfect with a decent city view. The tower view rooms are pricier than the city view rooms. The metro station is nearby and the twin towers is just a 10 min walk. We used Grab for everything else as its so extremely convenient. The hotel has a dedicated number that will contact you via sms if you have a local sim and check with you daily regarding your stay. You can let them know of any issue or ask them literally anything. The operators on the phone are extremely helpful as well.
M TAZAM, ie2 night family trip
Fair 4.0
Flattering to deceive....
The executive room allocated next to the elevator core was poor: sofa and carpet were stained and there was a lingering smell of 'old socks', lack of storage facilities (only 3 drawers; 2 of which contained hotel materials!). I requested and was given another room which was better in terms of view, air quality and condition of the furniture. The lack of storage facilities was mildly annoying - I had to keep using my suitcase as an alternative drawer/store for my clothes. The club lounge breakfast was a huge disappointment: minimum selection of hot dishes (which were cooling rapidly during my initial visit), what seemed like powdered orange juice drink, poor selection and quality of breakfast cereals, salads that seemed tired and soggy (at 8.00am for goodness sake) and watery coffee from a vending machine. The lounge 'wallpaper music' intended to sooth the morning away merely contributed to an irritation with the whole experience. The 4 days visit was also punctuated by problems with regard to accessing the elevators and my room thanks to a digital keycard system that malfunctioned on three occasions. The elevator experience was frustrating: one of them was out of commission and staff were freely using the guests elevators for conveying equipment and room deliveries. Again the keycard worked indifferently and I found myself back at lobby level instead of level 34 on more than one occasion.
A, usOther trip
Fair 4.0
We have stayed for 3 nights, the room is quite good and clean. However, the first day we arrived at 10pm and the access card is malfunctional for the lift. We asked the receiptionist for help, but we finally run for 3~4 times to settle the problem, the receiption told us loudly it was working but it wasnt!!!! The staff has to improve their attitude and the access card always not working, better to check all the card again. We have seen like 5~6 pair of vistors cant use their access card and reported to the staff during our stay. It is quite serious problem for a five star hotel. You should consider of this when you chose this hotel. The location is not a consideration if you take Grab during your trip.
MsKwan, hk1 night family trip
Fair 4.0
Not so good
My flight arrive around 4:30 am on the day of my booking so I arrived at the hotel around 5:30. Although my room was ready, I was told I would have to pay for an extra day to get the key early or wait until 7am and pay an early checkin fee. I could understand if the room was not ready but making a customer pay extra or wait unnecessarily just speaks to their priorities. Then, I was given the signature chocolate chip cookie which was hot and rock hard as if they just microwaved a cookie that was baked 2 days ago. It would have been better used during the hot stone massage than for eating. Once allowed in the room, I immediately smelled the soap scum in the bathroom which led me to investigate further. The underside of the toilet seat was filthy. There was mold around the fixtures. There was hair on the desk and hand prints all over the glass. The dust balls under the bed looked like tumbleweeds from a wild west movie. Hotel staff offered a room change but I could not imagine another room would be better and I asked them to clean this room properly. Housekeeping staff made an attempt to address the issues but the dirt had built up for too long and it was clear he may not have had the knowledge or ability bring the room to an acceptable standard. Upon checkout, I was still asked to pay the early check in fee. I thought that was a slap in the face since I spent most of that time dealing with the cleanliness issue and showing the staff where to clean in the room.
auOther trip
Very Good 8.0
very bad service by the lady at check-out counter
the staff at the check-out counter is very rude. after she served a white lady, it was my turn, so i walked up to the counter but she asked me to get in line, but there isn't anyone waiting for check-out. she was unfriendly and she just walked away. after a while she asked me to come over to the check-in counter. i was confused thinking she thought i wanted to check-in, so i told her again i am checking out, and she got impatient saying 'yes, i know, you can go to any available counter!!!'. the staff at the check-in counter apologized to me, but she should be the one apologizing. after i was done with check-out, i saw her serving a white man. is she only serving whites? i feel unfairly treated at a reputable hotel. if she is impatient, she can ask me to drop my card at the express check out, why must she ask me go to another counter so she can serve someone who is white? here is a picture attached i took of her. she doesn't deserve to be working in the front line.i am very disappointed. even when i was in my room and wanted to call the reception, none of my calls were answered in the morning.
my1 night romance trip

DoubleTree by Hilton Hotel Kuala Lumpur, Kuala Lumpur

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