Guests
All properties in Chester, England, United Kingdom

The Queen at Chester Hotel, BW Premier Collection

4-star hotel in Chester with restaurant and bar/lounge

  • Free WiFi
From
$93

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  • Reception
  • Reception
  • Suite - Living Area
  • Suite, 1 Double Bed - Living Area
  • Reception
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1 / 139Reception
City Rd, Chester, CH1 3AH, England, United Kingdom
8.2.Very Good.
  • Lovely property,friendly staff, good breakfast. Would stay again.

    Oct 22, 2019

  • Jonathan at the front desk was wonderful. He kindly catered to all my requests quickly…

    Aug 26, 2019

See all 555 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Dining options
Shopping
  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 128 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Free train station pick-up
  • Fitness center

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • Heart of Chester
  • Grosvenor Park - 11 min walk
  • St Paul's Church - 13 min walk
  • The Rows of Chester - 14 min walk
  • Roman Amphitheatre - 14 min walk
  • Eastgate Clock - 14 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 Twin Bed, Non Smoking
  • Standard Room, 2 Twin Beds, Non Smoking
  • Family Room, Multiple Beds, Non Smoking
  • Superior Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking
  • Executive Room, 1 Double Bed, Non Smoking (Shower Only)
  • Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

What’s around

Landmarks

  • Heart of Chester
  • Grosvenor Park - 11 min walk
  • St Paul's Church - 13 min walk
  • The Rows of Chester - 14 min walk
  • Roman Amphitheatre - 14 min walk
  • Eastgate Clock - 14 min walk
  • Chester Cathedral - 15 min walk
  • Newgate - 15 min walk
  • Chester Town Hall - 15 min walk
  • Chester Roman Gardens - 15 min walk
  • Chester City Walls - 16 min walk

Getting around

  • Manchester Airport (MAN) - 42 min drive
  • John Lennon Airport (LPL) - 39 min drive
  • Chester Station - 1 min walk
  • Bache Station - 27 min walk
  • Ellesmere Port Station - 10 min drive
  • Free train station pick-up
map
See on map
City Rd, Chester, CH1 3AH, England, United Kingdom

At a glance

Hotel size

  • This hotel has 128 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Transfers

  • Free train station pick-up

Parking

  • Uncovered onsite self parking (GBP 15 per night)

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • To-go breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Fitness facilities

Working away

  • Business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby

Accessibility

  • In-room accessibility

Languages Spoken

  • Czech
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Welsh

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Be entertained

  • TV
  • Digital TV channels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Kings Quarters - This restaurant serves breakfast and dinner.

Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • To-go breakfast is offered for an extra charge of GBP 7.50 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

ParkingPay at property

  • Uncovered self parking costs GBP 15 per night

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Chester Hotel Queen
  • Queen Hotel Chester
  • Queens Hotel Chester
  • Hallmark Hotel Queen
  • Hallmark Queen Chester
  • Hallmark Hotel The Queen
  • Hallmark Hotel The Queen Chester
  • The Queen at Chester BW Premier Collection
  • The Queen at Chester Hotel, BW Premier Collection Hotel
  • The Queen at Chester Hotel, BW Premier Collection Chester
  • The Queen at Chester Hotel, BW Premier Collection Hotel Chester
  • Hallmark Hotel Queen Chester
  • Premier Queen
  • Premier Queen Hotel
  • Queen Hotel

*See fees and policies for additional details or extra charges

FAQs

  • Yes, The Queen at Chester Hotel, BW Premier Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 15 per night.
  • Sorry, pets aren't allowed.
  • You can check in from 4:00 PM - anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Kings Quarters. Nearby restaurants include Siam (5-min walk), City Spice (5-min walk), and Gate of India (5-min walk).
  • The Queen at Chester Hotel, BW Premier Collection has a fitness center and a garden.
8.2.Very Good.
  • 10.0.Exceptional

    Excellent location in an amazing city. We were very pleased with everything and would love to come back!

    1 night trip, Jul 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Liked the old style and period detail. Friendly staff. Great breakfast.

    Cat, 1 night trip, Jul 7, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Love this hotel

    Loved the historic interests of the hotel. All the rooms have unique decor. Staff was amazing.

    Michelle, 1 night family trip, Apr 16, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Just as we expected, great location, right across the train station!

    1 night trip, Apr 9, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Beautiful building, uncomfortable bed, great location.

    1 night trip, Jan 22, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Sadly staff were unfriendly and unpleasant!!

    Sadly the reception staff were not very friendly and not informative on any questions. Unfortunately, the last night we stayed, my daughter was in the Lounge having a drink and the girl who served her was chatting and asked was she travelling of which she replied she was going to Dubai for a few days. The girl promptly replied “whatever” walked away then was heard say “people just don’t know when to shut up”!! Not a good experience I’m afraid

    Kathleen, 3 night family trip, Jan 20, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Chester. September 2021

    We had a great time in a good city. The hotel was a brilliant base it was clean with excellent staff and we will definitely be going back in the future

    Debbie, 2 night trip, Sep 19, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Ladies night away

    Hotel was fairly nice. Noisy old floorboards and fans constantly going right outside our bedroom window were the only negatives. Beds were huge, single was more like a double and double was massive. It was clean, decor a bit outdated but it was far enough away from the town that there wasn't any noise from the pubs and restaurants. Staff were friendly and helpful. Parking was £15 for 28 hours so even after checkout we could leave the car and walk to the town (15 minutes away) for breakfast.

    1 night family trip, Sep 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Overall very pleasant

    Well located hotel with very friendly staff members and nice clean rooms.

    Bradley, 1 night business trip, Sep 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Couple of days away

    I thoroughly enjoyed my stay at the Queens Hotel. It was very central to the town centre Bus service was excellent Hotel staff really helpful a d friendly

    Jeanette, 2 night trip, Sep 12, 2021

    Verified Hotels.com guest review

See all 555 reviews