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Russ Hill Hotel, Horley

3 stars
CharlwoodGatwick, HorleyEnglandRH6 0ELUnited Kingdom, 800-491-6126
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2.7 / 5
Service
Service is adequate
Cleanliness
Could use a good cleaning
Room
Room needs to be redecorated
Comfort
More comfort would be nice
396See all 396 Hotels.com reviews
From 2,070 reviewsTripAdvisor Traveller Rating

Russ Hill Hotel, Horley

Hotel Info: 866-539-8117

from $41
  • Twin Room
  • Quadruple Room
  • Single Room
  • Double Room

At a glance

Key facts

Hotel size

  • This hotel has 190 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

Also known as

  • Russ Hill Horley
  • Russ Hill Hotel Horley
  • Hotel Russ Hill

Policies

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for GBP 10.00 per night

English breakfast is offered for an extra charge of GBP 10.50 for adults and GBP 5.25 for children (approximately)

Airport shuttle service is offered for an extra charge of GBP 9 per vehicle (one-way)

In the hotel

Food and drink
  • English breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Working away
  • Conference space size (feet) - 52292
  • Conference space size (meters) - 4858
Services
  • 24-hour front desk
Facilities
  • Number of buildings/towers - 1
  • Designated smoking areas
  • Garden
  • Picnic area
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Desk
  • Free WiFi

Special features

Dining

Ruspers Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

The Garden Lounge Bar - This bistro serves lunch and dinner. A children's menu is available.

Russ Hill Hotel, Horley’s small print

Also known as

  • Russ Hill Horley
  • Russ Hill Hotel Horley
  • Hotel Russ Hill

Policies

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for GBP 10.00 per night

English breakfast is offered for an extra charge of GBP 10.50 for adults and GBP 5.25 for children (approximately)

Airport shuttle service is offered for an extra charge of GBP 9 per vehicle (one-way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.7 /5 from 396 reviews

Russ Hill Hotel, Horley
Fair2.0 / 5
Miss this one…go somewhere else
The bed was awful. It was huge hotel. No wifi in rooms. There was no parking since they park for others and the airport. Couldn't find our reservation for 20 minutes.
1 night family trip
Russ Hill Hotel, Horley
Good3.0 / 5
Good Price - Past its prime
Nestled in the woods far away from everything is the Russ Hill Hotel. In its day, I'm sure it was a gem. If you're traveling from Gatwick, the location is good, as is the price. Finding your room will prove challenging. I walked up and down the halls with scenes from "The Shining" playing over in my head. It seems as though they might have taken some larger rooms and partitioned them into smaller ones. If, for the price I know you'll pay for this room, you expect an Embassy Suites, go somewhere else. It's old and somewhat run-down, but it serves its purpose.
1 night family trip
Russ Hill Hotel, Horley
Good3.0 / 5
Just Passing Through
We were just transiting through to catch a flight at Gatwick to Stockholm. The hotel is about 10 minutes from the airport via taxi which will cost around 16 pounds from the airport. We came in from central London on an easybus and arrive shortly before 10 pm. The number 50 bus which is supposed to go to this hotel stops running before 9. Next we tried Uber, but since we did not have a local phone and the wifi at Gatwick is atrocious we were not able to make a connection with a driver. We finally went with a taxi which was actually not much more than Uber was quoting for the same ride. The bus is obviously the cheapest but the last one leaves Gatwick at like 8:45 pm or something so be aware of that when you are coming from central London via bus or train. The hotel is in the country and is not small, its a very large hotel and they allow smoking in some of their rooms. The first room they gave us was a smoking room so we had to go back and change it to non-smoking. The hotel itself is ok but there are all kinds of tour bus groups that stay here and the lobby was full of people talking loudly. The hotel is not in good shape, the carpets look filthy, the rooms are not nice and don't give you the impression of being maintained or cleaned well. We were glad we were only there one night. I would opt not to stay here again if I had to do it again.
1 night trip
Russ Hill Hotel, Horley
Excellent4.0 / 5
Very satisfactory when leaving via Gatwick Airport
Our stay was very quick (a few hours) and the hotel was quite satisfactory. Didn't realize until after we got a reservation that the shuttle was 7€ round trip but this was not the fault of the hotel. Also that price was quite reasonable, but it is always nice to know the details before signing up for a non-refundable room!
1 night romance trip
Russ Hill Hotel, Horley
Good3.0 / 5
Not bad.
Bed was comfortable. Easy to adjust room temperature. Bathroom could do with an update and really good clean....broken grout with mould, shower curtain inadequate to keep floor dry, water flow very good. Food was good and reasonably priced. Transportation to airport also good as far as price goes. Personnel friendly and curtious.
1 night trip

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Russ Hill Hotel, Horley

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