2/10 Poor
14 May 2023
I do not recommend this hotel
We arrived early and asked if we could check in early. The clerk said that they had a room ready but I would have to pay a fee. The fee was the equivalent of day. We decided not to check-in early and just checked the bag.
We came back around 2:15 pm and a lot of people were waiting to check in at 3 pm. They were very strict and waited until exactly 3 pm to give guests the keys to the rooms. Most hotels are flexible when it comes to early check in if there is availability but whatever.
The room was not very clean and the carpet was all stained. I don't know why have carpets when you know people are going to spill stuff and make it stink. The bathroom was not very clean either.
The door handle kept getting stuck when we try to enter the room. The next day it stopped working and we could not enter the room. I went to the front desk and notified them. They sent a handyman and he had to cut some of the door frame to open our room. We had to transfer to a new room because the door was not able to lock anymore.
The room was 509. We transferred to 707 which was in way better condition. It was cleaner and everything looked newer. After seeing the room I felt like they initially gave us the worst room they had.
In the mornings you could hear the vacuum cleaner on the top floor and the neighboring rooms. It was very noisy and it kept waking us up. On our last day around 8:30 am we had the room cleaning man open the door even though we had the do not disturb sign on the door.
Alejandro
Alejandro, 2-night trip
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