Evergreen Laurel Penang, Penang

We have stayed at this hotel about 8 times over the past 10 years and have always been so happy knowing that we were onto a good thing - a cheap hotel in a great area offering fabulous value. This time we were not so sure that we were getting good value. The service is way down. Unfortunately since the departure of the Head Chef and his Exec Sous Chef the food standard is at an all time low. Does anyone care that this perfectly lovely hotel is not keeping itself on the up! You get the feeling that the property is being neglected and the staff are feeling it too. With just a few tweaks this could give many local hotels some competition but there is so much to choose from now in Georgetown that I think we can do better. Sorry Evergreen. Give yourself a polish and the staff some customer service training and we may come back.

Superb

Wonderful. Great staff........ very helpful. Will return!

Well-priced, reliable, older large hotel in Penang. On the famous food street Gurney Drive, but the end of it, so it's still quite a hike to walk for a feed. It could do with an update, but clean and comfortable.

The concierge (bell guys) were awesome & so we’re the front desk staff. I’m a frequent flyer with Eva Air & will surely stay at Evergreen laurel again in Penang. One suggestion, you need a have a full lobby bar with more liquor options. The bar definitely needs a major makeover.