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Viva Wyndham Maya Resort - All Inclusive, Playa del Carmen

3.5 stars3.5 stars
Paseo Xaman-ha, LotePlaya del CarmenQROO77710Mexico, 800-491-6126
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Good3.7 / 5
  • We really enjoyed the place the main drawback was no wifi. They said they was but it…Jan 17, 2017
  • I loved everything, except that the pools close a 8pm I think its very early,I didn't…Dec 24, 2016
289See all 289 reviews
From 6,426 reviewsTripAdvisor Traveller Rating

Viva Wyndham Maya Resort - All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $242
  • Deluxe Room
  • Superior Room, Ocean View
  • Superior Room, 2 Queen Beds, Garden View

At a glance

Key facts

Hotel size

  • This hotel has 604 rooms
  • This hotel is arranged over 2 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon

In the hotel

Taking the kids?
  • Children's club (free)
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach towels
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 3
  • Conference space size (feet) - 18980
  • Conference space size (meters) - 1763
  • One meeting room
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Garden
  • Television in common areas
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Stay connected
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features


On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Free bicycles on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site


  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby

Recent reviews

Good 3.7 /5 from 289 reviews

Viva Wyndham Maya Resort - All Inclusive, Playa del Carmen
Good3.0 / 5
From a bad start at check in to a good stay.
The checking was a nightmare, they didn't find the reservation (even when it was fully charged to my credit card 5 days ahead of the first day in the hotel) and took more than two hours. I had to provide the copy of the reservation and initially the people in the reservation dpt. say they didn't know anything about a agency... I had to call on my cell (Who know how much that will cost me) and request them to help us out. They were not quick at solving the issue and didn't seem to understand what passengers go through in a red eye flight. Finally I got the manager to confirm us a room (we were meeting my family there and wonted to make sure we will stay all in the same hotel, other way I would have walked away. They gave us a room with no view (We paid extra for Ocean View). after we got settled and the issue was sorted out (three days later) one of the reception staff member was kind enough on offering us a better room. It was a nice upgrade (well, we paid for it in advance anyway)> If it was not for that terrible experience at check in, everything else was just fine, everybody very helpful and fast to respond to requests.
7 night family trip
Viva Wyndham Maya Resort - All Inclusive, Playa del Carmen
Poor1.0 / 5
Since we arrived, the staff was rude, not once did any of the guys offered to help us three girls with our luggage, and when we asked them if they could help us, it was like we were bothering them. The food was not worth it, we ended up leaving to eat outside. We could also not make a reservation at one of the restruants because they were all booked already. To top it off, when we called to ask for extra towels they asked us why! We kindly told them no one came to clean our room, so if they could send us 6 towels, the guy then rudely asked us why we needed 6 if there was only 3 in our room, so I told him we were 3 girls with long hair who use one towel for our body and one for our hair so if he could please send someone to bring us six fresh clean towels. When the lady arrived, she only had two, and when we told her for she could at least bring us two more she rolled her eyes and said they only told her to bring us two! We were obviously upset, and told her no one came to clean our room or restock us on clean towels so if she could get us two more, she then huffed and went to go get us two more, and still gave us an attitude and horrible look. I will never stay here or at any of their chain resorts. We were treated like they didn't even want us there, and we stayed there because a friend of ours was getting married. They even refused to bring the bride a drink while we were helping her get ready for her big day.
3 night family trip
Viva Wyndham Maya Resort - All Inclusive, Playa del Carmen
Good3.0 / 5
The room has a great air conditioner. The bed and pillows are very uncomfortable. The Hotel is very clean. The people at the front desk checking in and checking out were not very friendly. They acted like you were bothering them. The food at the buffet is not very good. we will not stay here again, but the beach is beautiful and we will go to another hotel.
7 night romance trip
Viva Wyndham Maya Resort - All Inclusive, Playa del Carmen
Excellent4.0 / 5
good for kids and budget travelers .
The place is perfect for budget travelers with kids. not a good variety of food , they repeat the same food. it is all inclusive but we ate out some of the nights because of a luck of choices and the HEAT in the dining room- their is no AC, its really hard. Shows are not bad. Staf is very nice and friendly.
7 night family trip

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Viva Wyndham Maya Resort - All Inclusive, Playa del Carmen

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