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The Cranley, London

4-starThis establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
10 Bina GardensSouth Kensington, LondonEnglandSW5 0LAUnited Kingdom

4-star hotel with bar/lounge, near Natural History Museum
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  • Free WiFi
Good7.2
Location
Great location
Cleanliness
Could use a good cleaning
Breakfast
Breakfast can be improved
154See all 154 Hotels.com reviews
From 871 reviewsTripAdvisor Traveller Rating

The Cranley, London

from $158
  • Superior Double Room
  • Executive Double or Twin Room
  • Classic Single Room, 1 Double Bed
  • Four Poster King
  • Junior Suite
  • Penthouse

At a glance

Key facts

Hotel size

  • This hotel has 39 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • No parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Bar/lounge
  • Room service (during limited hours)
  • Free reception
Things to do
  • Use of nearby fitness center (discount)
Working away
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 3
  • Elevator/lift
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in lobby

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
  • Premium bedding
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

The Cranley, London’s small print

Also known as

  • Cranley
  • Cranley Hotel
  • Cranley Hotel London
  • Cranley London

Policies

Guests must contact this hotel in advance to reserve a rollaway/extra bed. please contact the property using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Parking is available nearby and costs GBP 35 per 24 hours

Rollaway beds are available for GBP 40.0 per day

Continental breakfast is offered for an extra charge of GBP 9.95 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Cranley, London

Landmarks

  • In Kensington
  • Natural History Museum - 12 min walk
  • Imperial College London - 18 min walk
  • Kensington Palace - 21 min walk
  • Stamford Bridge Stadium - 23 min walk
  • Harrods - 24 min walk
  • Sloane Square - 26 min walk
  • Saatchi Gallery - 26 min walk

Getting around

  • London (LHR-Heathrow) - 23 min drive
  • London (LCY-London City) - 36 min drive
  • London (LGW-Gatwick) - 58 min drive
  • London West Brompton Station - 13 min walk
  • London Imperial Wharf Station - 28 min walk
  • Kensington Station - 7 min drive
  • Gloucester Road Underground Station - 6 min walk
  • South Kensington Underground Station - 9 min walk
  • Earl's Court Station - 11 min walk
  • Onsite parking not available
  • Airport shuttle

Recent reviews

Good 7.2 From 154 reviews

The Cranley, London
Good6.0
could do better
dirty duvet cover - stained carpets, paint peeling off the walls. friendly staff, I will give it that. A little too economical on changing out soap and bottles of water when doing room clean. Nothing was stolen even when I left a fist full of change on the desk in error. But really ought not to have stained duvet covers.....
James, us6 night trip
The Cranley, London
Poor2.0
We arrived the first day and told the staff our TV was not working properly. They told us they would come up stairs and they never did. We told them again later at night and no one came up again. We also put a claim that our room was very hot and they said the technician for the AC would come but never came. When the manager arrived 2 days later of our stay he told us we had no AC because it was winter and the AC unit was off (so therefore his staff just lied to us). The first two days we stayed there were horrible. Once the Manager had arrived our stay was much more pleasant. If it were not for him we would´ve been very uncomfortable all 4 days.
THOMAS, us4 night romance trip
The Cranley, London
Very Good8.0
Nice location; friendly service
The location is great; the lunch delicious; breakfast ok. The service was good, although there were a few glitches. The towel warmer did not work, even though we were told it would be fixed (it never was, apparently). The foldaway bed collapsed in the middle of the night on my daughter; fortunately it was the end where her feet were, rather than where her head was. The person who set it up did not place the feet properly (they credited the cost for that one night).
Laurel, us4 night trip with friends
The Cranley, London
Very Good8.0
The building is beautiful from the outside, but inside it is clearly in need of a bit of an update. The decor is on the shabby end. The room was very quiet for being on the street side. The bathroom could have used better cleaning especially around the toilet and the soap was never replaced throughout our stay.
A Traveler, us4 night romance trip
The Cranley, London
Good6.0
Much Better Service Needed
We booked the penthouse suite and it had a wonderful balcony with a great view. The room itself was nice, although not particularly functional - outlets weren't where they needed to be for charging devices (or using a hair dryer!). The wifi is also terrible - useless most of the time. But my biggest complaint is about the service. My understanding is that the management is relatively new, so prior reviews may no longer be applicable. With the exception of one person who checked us in, the others we encountered seemed to be bothered by any request. Its like being the unwelcome guest in someone's house and you can tell they want you to leave. An example - they are very strict about their complementary continental breakfast. You must specify a particular 15 minute window when you will consume your coffee, juice and roll. A couple we were traveling with woke up early and decided to go out for breakfast instead of waiting for their chosen time so they cancelled their order. They were lectured about the need to plan better. We asked if we could just order when we woke up and were told it was not possible. There were other examples which I did share in an email to the hotel but there has been no response. Also, their website is not accurate. They promise things like free champagne and fresh baked goods in the room with turn down service. The champagne is Dom on the website and cheap prosecco in actuality and there is no turn down service at all.
Karen, us1 night romance trip

See all reviews

The Cranley, London

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