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1 room, 2 adults
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Palace Hotel Hakone, Hakone

3 stars
1245 Sengoku Hara Hakone MachiHakoneKanagawa-ken250-0631Japan, ‏800-491-6126
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Good3.9 / 5
Comfort
Rather comfortable
Service
Fantastic service
Breakfast
Bad breakfast
Food
Food is not good
189See all 189 Hotels.com reviews
From 231 reviewsTripAdvisor Traveller Rating

Palace Hotel Hakone, Hakone

Hotel Info: 866-539-8117

from $143
  • Hollywood Twin Mountain View
  • Room, 1 Semi-double Bed
  • Standard Twin Room, Lake View
  • Suite
  • Deluxe Twin Room

At a glance

Key facts

Hotel size

  • This hotel has 94 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Also known as

  • Hakone Palace
  • Hakone Palace Hotel
  • Palace Hakone
  • Palace Hakone Hotel
  • Palace Hotel Hakone
  • Palace Hotel Hakone Machi
  • Palace Onsen Hotel Hakone

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Optional extras

Breakfast is offered for an extra charge of JPY 2310 per person (approximately)

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Sauna
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Partially open bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Digital TV channels
  • DVD player
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping

Special features

Spa

The onsite spa has massage/treatment rooms.

Palace Hotel Hakone, Hakone’s small print

Also known as

  • Hakone Palace
  • Hakone Palace Hotel
  • Palace Hakone
  • Palace Hakone Hotel
  • Palace Hotel Hakone
  • Palace Hotel Hakone Machi
  • Palace Onsen Hotel Hakone

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Optional extras

Breakfast is offered for an extra charge of JPY 2310 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 189 reviews

Palace Hotel Hakone, Hakone
Outstanding5.0 / 5
Hakone getaway
The room was very spacious and comfortable. We had an amazing view of the valley and Mt Fuji from our room. Staff was exceptional and friendly. Very nice Onsen
1 night family trip
Palace Hotel Hakone, Hakone
Outstanding5.0 / 5
Wonderful Experience
After viewing the incredible Outdoor Art Museum nearby, we arrived at the hotel to find a gracious welcome; a huge bedroom with an incredible view, even though it was too cloudy to see Mt. Fugi; delicious, though expensive, meals; and lovely outdoor and indoor hot baths. We loved the whole experience.
1 night family trip
Palace Hotel Hakone, Hakone
Excellent4.0 / 5
Can't wait to go back
Some might find this hotel dated but it was delightful but fo us it was delightful and suited the environment. The location was excellent with easy bus service from the train station. Rooms were large and conmfortable. The wifi was fast and I could Skype with home without any issues. The Onsen was fantastic with all the amenities including high end lotions. I did not end up using the room shower but instead used the Onsen mornings and evenings. Pure bliss. The hotel was very close to the base station for both the cable car and boat tours so a great base for sightseeing.
2 night romance trip
Palace Hotel Hakone, Hakone
Excellent4.0 / 5
Excellent but High Priced Dining Options
The hotel and staff were great. However because the hotel is in a 'remote' area there are no reasonable options for dining. The hotel has two restaurants and both are very expensive. The location is within 2 km of the Hakone Rope Line and Lake but there is really nothing else around. No restaurants, stores, convenient stores etc. But fabulous view of the mountains and Mt. Fuji. Excellent staff, and the indoor n outdoor hot springs are super.
4 night trip
Palace Hotel Hakone, Hakone
Outstanding5.0 / 5
It is the best stay we had compared to hotel in Tokyo and Kyoto
1 night trip

See all reviews

Palace Hotel Hakone, Hakone

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