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Novotel London West

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Executive Room, 1 Queen Bed | Minibar, in-room safe, desk, laptop workspace
Superior Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace
Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace
Premium Room, 1 Queen Bed (Premium) | Minibar, in-room safe, desk, laptop workspace

Overview of Novotel London West

UNESCO Sustainable Travel Pledge

Novotel London West

4.0 star property
4-star hotel with 2 restaurants, near Eventim Apollo

7.8/10 Good

1,003 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
  • Refrigerator
The price is $111
Price available on 12/11/2022
1 Shortlands, Hammersmith, London, England, W6 8DR

Room options

About this area

What's nearby

  • In Hammersmith
  • Westfield London Shopping Centre - 21 min walk
  • Royal Albert Hall - 42 min walk
  • Hyde Park - 43 min walk
  • Kensington High Street - 3 min drive
  • Natural History Museum - 10 min drive
  • Kensington Palace - 6 min drive
  • Harrods - 12 min drive
  • Buckingham Palace - 18 min drive
  • Madame Tussauds Wax Museum - 9 min drive
  • Oxford Street - 22 min drive

Getting around

  • Heathrow Airport (LHR) - 30 min drive
  • Luton Airport (LTN) - 44 min drive
  • London City Airport (LCY) - 57 min drive
  • Gatwick Airport (LGW) - 81 min drive
  • Kensington (Olympia) Station - 13 min walk
  • Kensington (Olympia) Underground Station - 14 min walk
  • Shepherd's Bush Station - 22 min walk
  • Hammersmith Station - 6 min walk
  • Barons Court Underground Station - 8 min walk
  • West Kensington Underground Station - 12 min walk


  • The Suzu House - 4 min walk
  • Latymers - 4 min walk
  • Villagio - 4 min walk
  • The Melody - 5 min walk
  • Truth - 5 min walk

About this property

Novotel London West

When you stay at Novotel London West, you'll be within a 10-minute drive of Westfield London Shopping Centre and Natural History Museum. Guests can visit the fitness center for a workout or grab a bite to eat at Artisan, one of 2 restaurants, which serves international cuisine and is open for lunch and dinner. A bar/lounge, a snack bar/deli, and a terrace are other highlights at this upscale hotel. Fellow travelers like that it's just a short walk to public transportation: Hammersmith Station is 6 minutes away and Barons Court Underground Station is 8 minutes.


Chinese (Mandarin), Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of We're Good To Go (UK)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Contactless room service is available

Safety measures

Temperature checks given to staff
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 630 rooms
  • Arranged over 9 floors


  • Check-in time from 3:00 PM - 5:00 AM
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed*
  • Service animals welcome
  • Restrictions apply*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Covered onsite self parking (GBP 36 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • 33 meeting rooms
  • Computer station
  • Conference space (53820 square feet)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available


  • Chinese (Mandarin)
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Artisan - This restaurant specializes in international cuisine and serves lunch and dinner.
Aroma - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of GBP 21.75 per person (approximately)


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night


  • Covered self parking costs GBP 36 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Frequently asked questions

Does Novotel London West offer free cancellation for a full refund?
Yes, Novotel London West does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel London West?
As of Dec 5, 2022, prices found for a 1-night stay for 2 adults at Novotel London West on Dec 11, 2022 start from $111, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel London West?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Are pets allowed at Novotel London West?
Yes, pets are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel London West?
Yes. Self parking costs GBP 36 per day. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Novotel London West?
You can check in from 3:00 PM - 5:00 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Novotel London West and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Novotel London West?
Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include The Suzu House (4-min walk), Latymers (4-min walk), and Villagio (4-min walk).
What's the area around Novotel London West like?
Novotel London West is in Hammersmith, a short 6-minute walk from Hammersmith Station and 15 minutes' walk from Kensington High Street. Travelers say the local area is very walkable close to public transit.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very Good

Joy, 3-night trip
Verified guest review

10/10 Exceptional

Liisa, 1-night trip
Verified guest review

2/10 Poor

Won’t be going here again!
Shocking stay, beds were not made up for children when we arrived, after pulling out the sofa bed it was covered in black hair and so was the duvet. Clearly not cleaned/changed. Complained and fortunately got switched to another room. Good news the AC didn’t work in that room! No one really bothered to apologise just said they would tell the manager, who in turn never contacted us or seemed bothered. Parking - there seems to be two ways to pay ParkBee or ticket. ParkBee is just if you are not staying at the hotel. DO NOT USE THIS OTHERWISE - very expensive (hotel parking still expensive but partly subsidised). Good thing is they don’t tell you not to use ParkBee if you are staying and cannot do anything if you do. Reception staff were quite useless.
Just some of the hair on the kids bed
Some more
Neil, 1-night family trip
Verified guest review

2/10 Poor

Terrible stay, Room filthy, toilet splashing, TV remote was gooey and sticky. Kettle still had water from previous guest and smelly.
Rishi, 2-night trip
Verified guest review

8/10 Very Good

Julie, 1-night trip
Verified guest review

6/10 Good

The room was tired looking, the bathroom was a little bit grubby and there was make up all over one of the towels. It was also incredibly hot for the entire stay and nothing I did could cool the room down. The air con had no effect and leaving the windows open also did nothing because they didn't stay open.
2-night business trip
Verified guest review

4/10 Fair

Low value for the money. Big shabby rooms. Not 4*
Disappointed. Rooms are spacious but need renovation. Power outlets are dirty and old. Beds, linens and pillows are not comfortable. We had to move from the original room, but even in a new one functioning music bothered us until midnight for several nights. Breakfast was ok, but messy.
Ulyana, 4-night family trip
Verified guest review

4/10 Fair

1-night trip with friends
Verified guest review

6/10 Good

Quick check in process. Room is on the smaller size for family of four. We could barely move. First day of breakfast was shocking: had to queue for more than half an hour before seated!! However, team allowed an additional 20-30 minutes of breakfast. Few breakfast items were gone when we were in.
Usama, 2-night family trip
Verified guest review

4/10 Fair

No wifi on the monday afternoon which caused a delay to enter room no electiec monday morning so no tv no kettle had to just sit at breakfast for 2.5 hours while we waited for maintenance to fix electric issue. Faulty kettle. When complained hotel said they couldnt do anything in terms of refund. Not good
Ben, 1-night family trip
Verified guest review