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Casa Turquesa, Cancun

4 stars
Boulevard Kukulcan Km. 13.5Zona Hotelera, CancunQROO77500Mexico, ‏800-491-6126
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Excellent4.1 / 5
Location
Great location
Service
Fantastic service
Value for money
Fairly good value for money
184See all 184 Hotels.com reviews
From 516 reviewsTripAdvisor Traveller Rating

Casa Turquesa, Cancun

Hotel Info: 866-539-8117

from $105
  • Junior Suite Partial Sea View
  • Suite, 2 Bedrooms, Oceanfront
  • Suite, 2 Bedrooms, Ocean View
  • Penthouse Suite, 1 King Bed, Ocean View
  • Suite, 1 Bedroom, Garden Area
  • Junior Suite Ocean View with Jetted Tub
  • Double Room (Master )
  • Royal Suite, 3 Bedrooms, Oceanfront
  • Presidential Suite, 2 Bedrooms, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 25

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free babysitting/childcare

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle (available on request) *

  • Ferry terminal shuttle *

Parking

  • Free self parking (limited)

Offsite

  • Area shuttle *

  • Casino shuttle *

Also known as

  • Casa Turquesa
  • Casa Turquesa Cancun
  • Casa Turquesa Hotel
  • Casa Turquesa Hotel Cancun
  • Casa Turquesa Hotel Tulum
  • Casa Turquesa Tulum

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge

Refrigerators are available for an additional charge

Rollaway beds are available for MXN 750.00 per night

Breakfast costs between MXN 150 and MXN 380 for adults, and MXN 80 and MXN 200 for children (approximately)

Airport shuttle service is offered for an extra charge of MXN 60 per room (roundtrip)

WiFi is available in guestrooms for MXN 180 for 24 hours (rates may vary)

WiFi is available in public areas for MXN 180 per day (rates may vary)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle and casino shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Outdoor tennis court
  • Spa services on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Beach towels
  • Swim-up bar
  • Tennis on site
  • Pool sun loungers
  • Pool umbrellas
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1991
  • Elevator/lift
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Individually decorated
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

El Mirador - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and light fare.

Celebrity - This restaurant specializes in international cuisine and serves dinner only.

Terraza Belle Vue - This bar specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Casa Turquesa, Cancun’s small print

Also known as

  • Casa Turquesa
  • Casa Turquesa Cancun
  • Casa Turquesa Hotel
  • Casa Turquesa Hotel Cancun
  • Casa Turquesa Hotel Tulum
  • Casa Turquesa Tulum

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge

Refrigerators are available for an additional charge

Rollaway beds are available for MXN 750.00 per night

Breakfast costs between MXN 150 and MXN 380 for adults, and MXN 80 and MXN 200 for children (approximately)

Airport shuttle service is offered for an extra charge of MXN 60 per room (roundtrip)

WiFi is available in guestrooms for MXN 180 for 24 hours (rates may vary)

WiFi is available in public areas for MXN 180 per day (rates may vary)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle and casino shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 184 reviews

Casa Turquesa, Cancun
Good3.0 / 5
Staff is very nice, and hotel was conveniently located for my meetings. However, it was old, smelly, loud and by 6am the sun was in my face as the windows did not have sun shutters...only a thin curtain.
1 night business trip
Casa Turquesa, Cancun
Good3.0 / 5
Unreliable manager
The general staff of the hotel were friendly and pleasant, but the manager that we encountered several times on the trip had a tendency to trap guests in awkward and uncomfortable conversations (weird innuendo and unsolicited discussion of his personal life). The hotel participates in turtle conservation (hatchling release, etc), but don't get your hopes up about getting to be involved in it the way other hotels do with their guests. We expressed our interest a number of times to the manager, but he didn't follow through on any of his promises to apprise us of turtle activities. He said he'd call the room, he didn't, but happily told us about the 141 eggs that hatched the night before. He then said he'd contact other nearby hotels to see if they had any due, but he never followed up. Disappointed about that, but otherwise beach, staff, and beds were nice. Several great restaurants nearby (though hotel staff couldn't recommend any). Porfirio and Harrys were great for dinner, and breakfast at the Ritz was wonderful but pricey. All are walkable and fantastic.
3 night trip with friends
Casa Turquesa, Cancun
Excellent4.0 / 5
I would stay again.
The hotel had an amazing view and large rooms. However, the amenities were lacking. Limited selection at restaurant, gift shop not open, spoty wifi, no gym or activities for guests.
5 night family trip
Casa Turquesa, Cancun
Poor1.0 / 5
Complete disaster. 1 star would be appropriate.
We rented the presidential three bedroom suit for close to $900 a night total. Unfortunately our money went down the drain. This place was a nightmare and we walked out. If I was to rate it I think a 1 to 2 star would be appropriate. From the start of them telling us our prepayed stay didn't go through and to when we left two hours later. The room was disgusting, there was mold, rust and dirt everywhere. The photos online must be photoshopped or very old because everything was completely horrible. When we walked in the light literally fell out of the cieling and almost hit my son. Curtains were missing. The rooms were super old. The size was not as listed and probably half of what is shown on the website. This was really really bad. I got my family out of there and went to the JW Marrior which is a real hotel. CASA Turquesa will make me think twice about believing the start ratings on here now. Close to three thousand dollars down the drain within 2 hours. I have stayed at hundreds of hotels and this was in the top 5 of the worst list.
3 night family trip
Casa Turquesa, Cancun
Excellent4.0 / 5
View View View
The tremendous view well overshadowed inconveniences such as marginal Wifi, marginal coffee, so-so breakfast, loss of electricity, loss of water, loss of hot water. All things considered I will still go back!
3 night romance trip

See all reviews

Casa Turquesa, Cancun

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