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Casa Turquesa, Cancun

4-star4 stars
Boulevard Kukulcan Km. 13.5Zona Hotelera, CancunQROO77500Mexico

4-star beachfront hotel with outdoor pool, near La Isla Shopping Mall
  • Free parking
Great location
Amenities are not the best
Breakfast can be improved
118See all 118 reviews
From 584 reviewsTripAdvisor Traveller Rating

Casa Turquesa, Cancun

from $161
  • Junior Suite Partial Sea View
  • Junior Suite Ocean View with Jetted Tub
  • Penthouse Suite, 1 King Bed, Ocean View
  • Suite, 2 Bedrooms, Ocean View
  • Suite, 2 Bedrooms, Oceanfront
  • Presidential Suite, 2 Bedrooms, Ocean View
  • Royal Suite, 3 Bedrooms, Oceanfront
  • Suite, 1 Bedroom, Garden Area

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 4 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 25

Travelling with others


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free babysitting/childcare


  • Pets not allowed


  • WiFi in public areas *

  • WiFi in rooms *



  • Airport shuttle (available on request) *

  • Ferry terminal shuttle *


  • Free self parking (limited)


  • Area shuttle *

  • Casino shuttle *
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Outdoor tennis court
  • Spa services on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Beach towels
  • Swim-up bar
  • Tennis on site
  • Pool sun loungers
  • Pool umbrellas
Working away
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 2
  • Year Built 1991
  • Elevator/lift
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Library
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Individually decorated
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


El Mirador - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and light fare.

Celebrity - This restaurant specializes in international cuisine and serves dinner only.

Terraza Belle Vue - This bar specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Casa Turquesa, Cancun’s small print

Also known as

  • Casa Turquesa
  • Casa Turquesa Cancun
  • Casa Turquesa Hotel
  • Casa Turquesa Hotel Cancun
  • Casa Turquesa Hotel Tulum
  • Casa Turquesa Tulum


Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge

Refrigerators are available for an additional charge

Rollaway beds are available for MXN 750.00 per night

Breakfast costs between MXN 150 and MXN 380 for adults, and MXN 80 and MXN 200 for children (approximately)

Airport shuttle service is offered for an extra charge of MXN 660 per person (one-way)

Airport shuttle for children between the ages of 2 and 12 costs MXN 300.00 (one-way)

WiFi is available in guestrooms for MXN 180 for 24 hours (rates may vary)

WiFi is available in public areas for MXN 180 per day (rates may vary)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle and casino shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Casa Turquesa, Cancun


  • In Hotel Zone
  • La Isla Shopping Mall - 14 min walk
  • Luxury Avenue Shopping Mall - 1 min walk
  • Kukulcan Plaza Shopping Mall - 2 min walk
  • Marlin Beach - 9 min walk
  • Tequila Museum - 14 min walk
  • Cancun Interactive Aquarium - 16 min walk
  • Yamil Lu'um Archaeological Zone - 16 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
  • Free self parking
  • Limited parking
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle
  • Casino shuttle (surcharge)

Recent reviews

Good 7.0 From 118 reviews

Casa Turquesa, Cancun
Highly disappointing experience
We checked out one hour after arrival, because the hotel is in an unacceptable condition. The water was dropping from the roof into the lobby, the doors to the balcony couldn't be locked and there is no safe to lock valuable belongings, the bathroom and all equipment is used up. The only mistake we made was to follow the nice pictures and description on the hotels homepage, which are completely misleading. So sad. This hotel is a brashness because it is super old, out of shape and used up. I would not stay there even if it would be for free.
Martin, us1 night trip with friends
Casa Turquesa, Cancun
Bad costumer service
Bad costumer services , the man who said that is from Africa he was super rude with us. There was a problem with my reservation and the guy who received us doesn’t said anything till 1.5 hours later. Then the check in was a bad experience.
MARTHA IVETTE, us2 night trip with friends
Casa Turquesa, Cancun
Hotel was misrepresented by the online photos and star rating. I would put this at a 2 star property, MAX. The actual condition of the property was tired and in disrepair, despite the online photos suggesting a clean and comfortable hotel. Overall very displeased with the hotel and general lack of basic amenities and safety features. Please reach out if you'd like further detail.
Rosemary, us1 night trip
Casa Turquesa, Cancun
needs some tlc
holes in the towels, sometimes no hot water. interenet is average. place needs a lot of tlc. still a charming place , but bviously money made isnt being invested. beach needs more chairs, ans it just needs a good cleaning. alex at the pool bar was very friendly and helpful benedict, ivan and jeni were very nice and helpful. rooms are big, view is great and was worth it for the money. centrally located with a grocery store and bank right next door in the mall.
john, us5 night trip
Casa Turquesa, Cancun
patrick, us1 night business trip

See all reviews

Casa Turquesa, Cancun

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