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Casa Turquesa, Cancun

4 stars4 stars
Boulevard Kukulcan Km. 13.5Zona Hotelera, CancunQROO77500Mexico
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Excellent4.0 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Comfort
Rather comfortable
151See all 151 Hotels.com reviews
From 537 reviewsTripAdvisor Traveller Rating

Casa Turquesa, Cancun

from $171
  • Junior Suite Partial Sea View
  • Suite, 2 Bedrooms, Oceanfront
  • Suite, 2 Bedrooms, Ocean View
  • Penthouse Suite, 1 King Bed, Ocean View
  • Suite, 1 Bedroom, Garden Area
  • Junior Suite Ocean View with Jetted Tub
  • Double Room (Master )
  • Royal Suite, 3 Bedrooms, Oceanfront
  • Presidential Suite, 2 Bedrooms, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 25

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free babysitting/childcare

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle (available on request) *

  • Ferry terminal shuttle *

Parking

  • Free self parking (limited)

Offsite

  • Area shuttle *

  • Casino shuttle *

Also known as

  • Casa Turquesa
  • Casa Turquesa Cancun
  • Casa Turquesa Hotel
  • Casa Turquesa Hotel Cancun
  • Casa Turquesa Hotel Tulum
  • Casa Turquesa Tulum

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge

Refrigerators are available for an additional charge

Rollaway beds are available for MXN 750.00 per night

Breakfast costs between MXN 150 and MXN 380 for adults, and MXN 80 and MXN 200 for children (approximately)

Airport shuttle service is offered for an extra charge of MXN 660 per person (one-way)

Airport shuttle for children between the ages of 2 and 12 costs MXN 300.00 (one-way)

WiFi is available in guestrooms for MXN 180 for 24 hours (rates may vary)

WiFi is available in public areas for MXN 180 per day (rates may vary)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle and casino shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Outdoor tennis court
  • Spa services on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Beach towels
  • Swim-up bar
  • Tennis on site
  • Pool sun loungers
  • Pool umbrellas
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1991
  • Elevator/lift
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Individually decorated
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

El Mirador - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and light fare.

Celebrity - This restaurant specializes in international cuisine and serves dinner only.

Terraza Belle Vue - This bar specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Casa Turquesa, Cancun’s small print

Also known as

  • Casa Turquesa
  • Casa Turquesa Cancun
  • Casa Turquesa Hotel
  • Casa Turquesa Hotel Cancun
  • Casa Turquesa Hotel Tulum
  • Casa Turquesa Tulum

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge

Refrigerators are available for an additional charge

Rollaway beds are available for MXN 750.00 per night

Breakfast costs between MXN 150 and MXN 380 for adults, and MXN 80 and MXN 200 for children (approximately)

Airport shuttle service is offered for an extra charge of MXN 660 per person (one-way)

Airport shuttle for children between the ages of 2 and 12 costs MXN 300.00 (one-way)

WiFi is available in guestrooms for MXN 180 for 24 hours (rates may vary)

WiFi is available in public areas for MXN 180 per day (rates may vary)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle and casino shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 151 reviews

Casa Turquesa, Cancun
Poor1.0 / 5
very pricey and not worth it
although its located in hotel zone, its not comparable to other resorts. The rooms are spacious but balcony was very dirty. jacuzzi was so dirty and moldy that we didnt bother to even look at it. The room service charged us 5 usd for a cup of milk for our toddler. And to top all this they charge 12 usd for internet, and i got 1 mbps in my room . when i complained the service guy told me that he cant do anything about until the next morning. will not recommend this hotel to anybody. please book another resort for the same price.
1 night family trip
Casa Turquesa, Cancun
Fair2.0 / 5
Underwhelming, but the price I got was great...
Underwhelming experience having just stayed at a resort in Puerto Moreles. The property is in need of a modern touch and technology. All approvals and decisions go through the manager (owner?), so expect to have to wait and be patient. There is a restaurant on site, but no menu. I saw more staff eating there than guests. But I only saw maybe 10 other guests total. The pool was empty 95% of the time I was there. The pool bar rarely had staff. The beach is beautiful. I spent most of my time there. Across the street is a mall with a grocery store. Head there to pick up wine, beer, tequila, snacks, etc. If you want to go somewhere where you don't really have to interact with anyone, this is your spot. If looking for a more fun scene with people and activities and events, go elsewhere.
2 night trip
Casa Turquesa, Cancun
Excellent4.0 / 5
Good value for $, location, location, location
Easy to get there from airport using Green Line ($17 for 2). this hotel was in a great location, beautiful marble everywhere, super artwork and sculptures, a/c very cold, close to the mall and great restaurants.
4 night business trip
Casa Turquesa, Cancun
Excellent4.0 / 5
Fernando, Walter, Sergio, Alex and the rest of the gang were very friendly and helpful. All you needed to do was just ask and someone was there to provide anything you needed. Location was beautiful and got to be part of Turtle release on the beach, what an experience. Can't wait to go back.
3 night trip with friends
Casa Turquesa, Cancun
Poor1.0 / 5
This hotel is a huge scam!!!!
The stay at the hotel was horrible. We were overcharged for airport shuttle first they told us it would be $12 per person and while arriving at the airport stated it would be $20 per person (a taxi would have been way cheaper). We got 2 rooms as there were 4 of us traveling. Our party was completely separated as we were given rooms on separate floors. One of the rooms had no door for the shower and the ceiling was leaking. The other room was dirty and had a horrible smell. The customer service was truly horrible when I approached management about the couple issues we had,and they could really care less about it. They overcharged us for horrible drinks at the mini bar by the pool .. the last day we were at the hotel there was no hot water and the power went out. No notification by management and no updates on how this would be handled. I would never go back. This hotel is just a huge scam.
2 night trip with friends

See all reviews

Casa Turquesa, Cancun

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