Guests
All properties in Ghent, Flemish Region, Belgium

Novotel Gent Centrum

3-star hotel with restaurant, near Gravensteen Castle

  • Free WiFi
From
$104

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Novotel Gent Centrum
  • Novotel Gent Centrum
  • Breakfast Area
  • Restaurant
  • Novotel Gent Centrum
Novotel Gent Centrum. Image 1 of 41
1 / 41Novotel Gent Centrum
Hoogpoort 52, Ghent, 9000, Belgium
8.4.Very Good.
  • Great location, nice room, friendly and helpful staff. Exterior of property needs…

    Nov 10, 2021

  • Small but modern and clean room right in the middle of town. Although we didn’t use the…

    Sep 17, 2021

See all 198 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Shopping
Safe

The following facilities are closed seasonally each year. They will be closed from October 1 to April 30:
  • Swimming pool
    • Free WiFi
    • Pet-friendly
    • Gym
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 117 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Breakfast available
    • Internet in the lobby
    • Fitness center

    For families

    • Connecting/adjoining rooms available
    • Private bathroom
    • Separate sitting area
    • Garden
    • Terrace
    • Daily housekeeping

    What’s around

    • In Ghent City Centre
    • Gravensteen Castle - 4 min walk
    • Citadel Park - 23 min walk
    • Court of Ryhove - 1 min walk
    • Graffiti Street - 1 min walk
    • Ghent Town Hall - 2 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Superior Double Room, 1 Double Bed with Sofa bed
    • Superior Double Room, 1 Double Bed with Sofa bed
    • Superior Double Room, 1 Double Bed with Sofa bed
    • Executive Double Room, 1 Double Bed

    What’s around

    Landmarks

    • In Ghent City Centre
    • Gravensteen Castle - 4 min walk
    • Citadel Park - 23 min walk
    • Court of Ryhove - 1 min walk
    • Graffiti Street - 1 min walk
    • Ghent Town Hall - 2 min walk
    • Ghent Cloth Hall - 3 min walk
    • Great Butchers' Hall - 3 min walk
    • Masons' Guild Hall - 3 min walk
    • Belfry of Ghent - 3 min walk
    • Langemunt Shopping Center - 3 min walk

    Getting around

    • Brussels Airport (BRU) - 45 min drive
    • Ghent-Dampoort Station - 19 min walk
    • Gentbrugge Station - 8 min drive
    • Ghent (GNE-Sint-Pieters Train Station) - 9 min drive
    map
    See on map
    Hoogpoort 52, Ghent, 9000, Belgium

    At a glance

    Hotel size

    • This hotel has 117 rooms

    Arriving/leaving

    • Check-in time 2:00 PM-anytime
    • Check-out time is 11 AM
    • Express check-in

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

    Pets

    • Pets allowed*

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Wheelchair-accessible parking on site
    • Offsite parking within 656 ft (EUR 26 per night)

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Room service

    Things to do

    • Fitness facilities
    • Sauna
    • Bicycle rentals nearby
    • Golfing nearby
    • Arcade/game room

    Working away

    • Business center
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 1808
    • Conference space size (meters) - 168
    • Conference center

    Services

    • 24-hour front desk
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 1986
    • Elevator
    • Safe-deposit box at front desk
    • Garden
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible parking
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible on-site restaurant

    Languages Spoken

    • Dutch
    • English
    • French
    • German

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Coffee/tea maker
    • Iron/ironing board (on request)

    Sleep well

    • Blackout drapes/curtains

    Things to enjoy

    • Separate sitting area

    Freshen up

    • Private bathroom
    • Hair dryer

    Be entertained

    • LCD TV
    • Pay movies
    • Satellite TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Awards and affiliations

    This property has signed the UNESCO Sustainable Travel Pledge.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: EUR 3.00 per person, per night

    Optional extras

    • Wired Internet access is available in public areas for EUR 9.90 per 24-hour period (rates may vary)
    • Buffet breakfast is offered for an extra charge of EUR 21 per person (approximately)

    PetsPay at property

    • Pets are allowed for an extra charge of EUR 12 per pet, per night

    ParkingPay at property

    • Parking is available nearby and costs EUR 26 per night (656 ft away)

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

    This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash.

    Also known as

    • Centrum Gent
    • Novotel Gent Centrum Hotel Ghent
    • Ghent Novotel
    • Novotel Ghent
    • Novotel Hotel Ghent
    • Novotel Gent Centrum Hotel
    • Novotel Gent Centrum Ghent
    • Novotel Gent Centrum Hotel Ghent
    • Gent Centrum
    • Gent Novotel
    • Gent Novotel Centrum
    • Novotel Centrum Gent
    • Novotel Gent
    • Novotel Gent Centrum
    • Novotel Gent Centrum Ghent
    • Novotel Gent Centrum Hotel

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Novotel Gent Centrum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, pets are welcome. There's a charge of EUR 12 per pet, per night.
    • You can check in from 2:00 PM - anytime. Check-out time is 11 AM. Express check-in and contactless check-in and check-out are available.
    • Yes, there's an onsite restaurant. Nearby restaurants include LKKR (3-min walk), Pizza Hut (3-min walk), and den Turk (3-min walk).
    • Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Enjoy amenities like a sauna, a fitness center, and an arcade. Novotel Gent Centrum also has a garden.
    8.4.Very Good.
    • 10.0.Exceptional

      Nice hotel good location

      Melvin, 2 night trip, Sep 16, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      The worst in a long long time

      This hotel should be removed from the hotels list. Where to begin? The pictures on hotels.com are, to say the least deceiving, reception area is sad, rundown, smells like smoke mixed with poor cleaning and humidity and gives the impression of an abandoned hotel. You are greeted by the receptionist who charges the city tax up front. she must know most of the guests will want to run away the minute they see the rooms. After charges the fees, she informs the room has only towel for 1 and handles you 3 plastic wrapped sets of towels and a bag with basic toiletries. I did and paid my reserv for 4; how hard can it be to place the towels in the room before the guests arrive? at the time they made the beds for example. she also lets you know that due to Covid there is no cleaning in the rooms during your stay.. I selected this hotel for its location and the fact that has a nice courtyard with a pool for my kids.. well… the pool is covered (and clearly not recently) the courtyard furniture is all rundown, the pillows stored in a shed with broken open doors, the exterior paint is pealing off. Once in the room.. well.. we have our towels .. the room is tiny, very very basic, but appears to be clean.. the bathroom is ok. Ahh.. what you want to take a shower after a day of travel? Well.. yes it is 9pm.. there is no hot water, when called the reception we where informed the water heater was turned off we need to wait. 2 hs later no hot water. Leaving tomorrow!!

      Christian, 3 night family trip, Aug 1, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      The bed was super uncomfortable and pillows were even worse, it should be an easy change that will make a big difference

      2 night business trip, Mar 8, 2020

      Verified Expedia guest review

    • 8.0.Very Good

      Hotel does the job, the location is the highlight.

      Everything was good, and met our relatively non-picky standards. Location was excellent and far exceeded our expectations. Overall the staff felt a bit ambivalent. I would recommend this hotel based on the convenience of the location. Everything met expectations, but just felt average and staff never felt overly helpful, just looking to meet an average experience. However the location can not be beat, and yes the parking garage is just as tight to navigate as all the previous reviews mention-but we managed.

      Kailee, 3 night trip, Dec 25, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Centrally located. Very clean rooms and lobby area.

      1 night family trip, Oct 25, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Centrally located near all major sites in Ghent, this property was in a perfect location. Close to restaurants, bars, canals, cathedrals and castle, couldn’t ask for a better location. Clean and comfortable, staff was quite friendly. The only issue was that our room was above the alley and there were early morning deliveries that woke us at 5AM. Suggest asking for a room that is not on the alley.

      Kim, 1 night family trip, Aug 18, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Fantastic location, central to everything!

      Hands down, terrific location. Food, tourist attractions, cafes, tram stop - all within a few min walk! We had a family room - one double and one sofa that pulled out into a double for our two kids. I had booked with one double and two singles, but the sofa worked just fine - and we had a magnificent view of the church across the plaza so I figured that made up for it just fine! Check in was painless, room was small but met our needs just fine. Wifi was spotty, but free, so hard to really complain about it. A nice perk (which we didn't realize when we booked) was a pool and gym! Really loved our visit to Ghent - would stay here again!

      Bree, 4 night family trip, Aug 5, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Ghent hotel

      Amazing location, and the hotel is great too!

      William A, 3 night family trip, Jun 17, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      top location, right in city center. My room had a small cooler, I got a water bottle on the first day. tea and coffee , kettle are available in the room. Good comfortable bed. No slippers provided. as for toiletries, they give shower gel, shampoo, shower cap, sewing kit and shoe polisher. the room was rather big. spider web hanging in the corner =(

      2 night trip, May 9, 2019

      Verified Expedia guest review

    • 8.0.Very Good

      The hotel is very well located, right in the middle of Gent's old town, with plenty of places to eat and visit within a short walk. The hotel is in good condition, and rooms are very good and conveniently set up. In fact, the rooms can even be considered spacious, for Northern Europe standards.

      Fernando, 4 night family trip, Apr 17, 2019

      Verified Expedia guest review

    See all 198 reviews