All hotels in Palo Alto, California, United States of America
1 room, 2 adults
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Sheraton Palo Alto Hotel, Palo Alto

3.5 stars3.5 stars
625 El Camino RealPalo AltoCA94301United States of America
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Excellent4.0 / 5
Room
Great room
Location
Great location
Pool
Great pool
Service
Fantastic service
461See all 461 Hotels.com reviews
From 695 reviewsTripAdvisor Traveller Rating

Sheraton Palo Alto Hotel, Palo Alto

from $119
  • Deluxe Room (Club)
  • Traditional Room
  • Club Room, 1 King Bed, Jetted Tub
  • Room, Garden View
  • Standard Room
  • Traditional Room
  • Club Room, 1 King Bed
  • Club Room, Business Lounge Access

At a glance

Key facts

Hotel size

  • This hotel has 346 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out
An adult age 18 or older must assume all liability for the booking.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Hotel Sheraton Palo Alto
  • Palo Alto Hotel
  • Palo Alto Sheraton
  • Palo Alto Sheraton Hotel
  • Sheraton Hotel Palo Alto
  • Sheraton Palo Alto
  • Sheraton Palo Alto Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self parking costs USD 18.00 per day

Valet parking costs USD 23.00 per night

Breakfast costs between USD 9 and USD 18 per person (approximately)

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Health club
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
Working away
  • 24-hour business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 50-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Sheraton Palo Alto Hotel, Palo Alto’s small print

Also known as

  • Hotel Sheraton Palo Alto
  • Palo Alto Hotel
  • Palo Alto Sheraton
  • Palo Alto Sheraton Hotel
  • Sheraton Hotel Palo Alto
  • Sheraton Palo Alto
  • Sheraton Palo Alto Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self parking costs USD 18.00 per day

Valet parking costs USD 23.00 per night

Breakfast costs between USD 9 and USD 18 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 461 reviews

Sheraton Palo Alto Hotel, Palo Alto
Outstanding5.0 / 5
Clean and comfortable hotel
The room is clean and nice. Location is great if you plan to have a visit at Stanford University.
1 night family trip
Sheraton Palo Alto Hotel, Palo Alto
Excellent4.0 / 5
Great for walking and shopping. Amenities were convenient.
1 night business trip
Sheraton Palo Alto Hotel, Palo Alto
Good3.0 / 5
Poor training and lots of excuses
The 2nd night we were here the fire alarms went off twice while we were sleeping. The next day I was interrupted by multiple disruptions in the television service spanning several hours because of " upgrades". When I complained about this they said "well that's just the way it is" and it's a "slow time of year so that's when we do it all." For a guest whose first time staying at the hotel it was an excuse and huge interruptions to our peaceful stay . The manager on duty, whose name is Felix, has the demeanor of a cheesy salesman. The only thing that I got out of my complaint was points on my membership . The food in the restaurant is extremely overpriced for the quality. The parking is very expensive at $14/day self park and $19/day valet. The Wi-Fi is $9.95/night as well . A bartender named Ignacio quoted the price on the scotch we ordered then we discovered he under quoted it when we got our bill and it was two dollars more than he quoted and then wouldn't reduce our bill and blamed us for not looking it up in the menu. I guess the entire stay could be summarized as unprofessional on the part of the Sheraton. We were not made to feel very special or important . A few great staff members were Isaac, Melvin and Ken. Caution: when you book through hotels.com they cannot link your credit card swiped at check-in to your room charges. Felix bungled that one too! He's awful and felt mid-complaint that he would shake me down for a 4th swipe of my card swiped day 1 & 2
3 night romance trip
Sheraton Palo Alto Hotel, Palo Alto
Excellent4.0 / 5
Complex grounds layout. It is, perhaps unintentionally, adjacent to transportation which couldn't be more convenient for SF. Love the gadgetry of en suite shower but didn't have instructions on how to operate it- vacillated between extremes of HOT & COLD. Beds & bedding superb.
2 night family trip
Sheraton Palo Alto Hotel, Palo Alto
Outstanding5.0 / 5
Very friendly and would go back there again
2 night business trip

See all reviews

Sheraton Palo Alto Hotel, Palo Alto

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