All hotels in Hangzhou, China
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Shangri-La Hotel Hangzhou, Hangzhou

4.5 stars
78 Beishan RoadHangzhouZhejiang310007China, 800-491-6126
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Good3.7 / 5
Location
Great location
Service
Fantastic service
Vibe
Vibe is not too good
Amenities
Amenities are not the best
49See all 49 Hotels.com reviews
From 753 reviewsTripAdvisor Traveller Rating

Shangri-La Hotel Hangzhou, Hangzhou

Hotel Info: 866-539-8117

from $131
  • Horizon, Standard Room, Lake View
  • Villa
  • Horizon, Standard Room, Hill View
  • Standard Room, Hill View
  • Standard Room, Garden View
  • Standard Room, Lake View

At a glance

Key facts

Hotel size

  • This hotel has 382 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

  • Train station pickup *

Other information

  • Smoke-free property

Also known as

  • Hangzhou Shangri-La
  • Hangzhou Shangri-La Hotel
  • Hotel Hangzhou
  • Hotel Shangri-La Hangzhou
  • Shangri-La Hangzhou
  • Shangri-La Hangzhou Hotel
  • Shangri-La Hotel Hangzhou
  • Hangzhou Shangri La
  • Shangri La Hangzhou

Policies

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 580 per vehicle (one way)

Train station pick-up service is offered for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Health club
  • Outdoor tennis court
  • Steam room
  • Sauna
  • Bicycle rentals on site
  • Tennis on site
  • Billiards or pool table
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 19
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Partially open bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

COFFEE GARDEN - This restaurant overlooks the garden. Reservations are required.

SHANG PALACE - This diner serves lunch and dinner. Reservations are required.

PEPPINO - This theme restaurant serves dinner only. Reservations are required.

Garden Bar - Onsite pub.

Lobby Lounge - Onsite pub.

Shangri-La Hotel Hangzhou, Hangzhou’s small print

Also known as

  • Hangzhou Shangri-La
  • Hangzhou Shangri-La Hotel
  • Hotel Hangzhou
  • Hotel Shangri-La Hangzhou
  • Shangri-La Hangzhou
  • Shangri-La Hangzhou Hotel
  • Shangri-La Hotel Hangzhou
  • Hangzhou Shangri La
  • Shangri La Hangzhou

Policies

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 580 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 49 reviews

Shangri-La Hotel Hangzhou, Hangzhou
Fair2.0 / 5
Not up to its name
The location is very good, just adjacent to the scenic parts of the West Lake. The decoration and furnitures of the room is very very old and also smelly. Absolutely not worth US 200 a night. Will never stay this hotel again before its rooms get re-rennovated.
1 night trip
Shangri-La Hotel Hangzhou, Hangzhou
Fair2.0 / 5
Very very disappointing for shangrila. Over priced poor quality
1 night business trip
Shangri-La Hotel Hangzhou, Hangzhou
Outstanding5.0 / 5
Outstanding Location
Grand old hotel set in an absolutely gorgeous setting of West Lake. Grounds are picturesque, peaceful. This place is a great refuge after a busy business trip work day.
2 night business trip
Shangri-La Hotel Hangzhou, Hangzhou
Excellent4.0 / 5
Shopworn but still nice
The first Shangri-la in China, the hotel's rooms and amenities are not up to the newer Shangri-las around China. Nonetheless, the location and views from the higher floors are magnificent. The service tries hard enough but it is tough for them to achieve the extremely high standards of one of the finest hotel chains in the world. The price reflects the condition and is fair so you get what you pay for.
1 night business trip
Shangri-La Hotel Hangzhou, Hangzhou
Outstanding5.0 / 5
Good location and service
Nice staff and clear room , good location
1 night family trip

See all reviews

Shangri-La Hotel Hangzhou, Hangzhou

Is the description of this hotel not correct? Tell us