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1 room, 2 adults

Shangri-La Hotel Hangzhou, Hangzhou

4.5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
78 Beishan Road, Hangzhou, Zhejiang, 310007, China

Luxury hotel with 2 restaurants, near West Lake
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
From 1,329 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Great location
Fantastic service
Tasty breakfast
Amenities are not the best

Shangri-La Hotel Hangzhou, Hangzhou

from $108
  • West Wing Lakeside Gardenview King
  • West Wing Hillview King
  • East Deluxe Lake View King
  • West Wing Lakeside Gardenview Twin
  • West Superior Hillview Twin
  • East Horizon Hillview King
  • East Horizon Lake View King
  • Deluxe Room, 2 Twin Beds, Lake View (East)
  • Room, 2 Twin Beds, Hill View (East Horizon)
  • Room, 2 Twin Beds, Lake View (East Horizon)
  • East Superior Garden View King
  • East Superior Garden View Twin
  • East Superior Hillview King
  • East Superior Hillview Twin
  • West Wing Executive Suite
  • East Westlake Suite
  • West Wing Horizon Lakeside Gardenview King
  • West Wing Horizon Lakeside Gardenview Twin
  • West Wing Horizon Hillview King
  • West Wing Horizon Hillview Twin

What’s around Shangri-La Hotel Hangzhou, Hangzhou


  • In Xihu
  • West Lake - 7 min walk
  • Broken Bridge - 35 min walk
  • Yui Fei Temple - 3 min walk
  • Solitary Hill - 3 min walk
  • Xiling Seal Engraves Society - 4 min walk
  • Quyuan Park - 5 min walk
  • Su Di Causeway - 7 min walk

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 25 min drive
  • Hangzhou Station - 8 min drive
  • Hangzhou East Railway Station - 11 min drive
  • Hangzhou South Station - 21 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 212 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. This property's East Wing will be undergoing renovations from January 10-December 31, 2019 (completion date subject to change). For more details, please contact the property using the information on the reservation confirmation received after booking.
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *

  • Train station pick-up *


  • Free self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Steam room
  • Sauna
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site
  • Mountain biking nearby
  • Health club
  • Tennis on site
  • Billiards or pool table
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 900
  • Conference center
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Disabled parking
  • Wheelchair accessible path of travel
  • In-room accessibility
  • Wheelchair accessible
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Individually decorated
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features


On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Tennis on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site


  • Mountain biking nearby

Shangri-La Hotel Hangzhou, Hangzhou’s small print

Also known as

  • Hangzhou Shangri-La
  • Shangri La Hangzhou Hangzhou
  • Shangri-La Hotel Hangzhou Hotel
  • Shangri-La Hotel Hangzhou Hangzhou
  • Shangri-La Hotel Hangzhou Hotel Hangzhou
  • Hangzhou Shangri-La Hotel
  • Hotel Hangzhou
  • Hotel Shangri-La Hangzhou
  • Shangri-La Hangzhou
  • Shangri-La Hangzhou Hotel
  • Shangri-La Hotel Hangzhou
  • Hangzhou Shangri La
  • Shangri La Hangzhou


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 350.0 per night

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.4 From 88 reviews

Good 6.0
It’s Simply not a Shangri-La
Have stayed at Shangri-La hotels for decades, and you do generally get what you pay for. A cut above. World-Class service. The feeling that it’s a really special experience. Not here. Very, very disappointed. Worn and stained carpets. Old furnishings. Lackluster employees. Check-in was slow, inefficient, and desk staff spoke poor English (felt like I was back in China in 1992). Concierge was in name only (more like a senior bellboy). Given the storied history of the hotel, was sad to see. On the plus side, the hotel location is perfect, front-and-center of the most scenic and picturesque spot in China. Can’t beat that. FYI, I e-mailed the management, and they did quickly respond-they do seem to have an upgrade plan in place (both facility upgrades and employee training). I’d certainly stay there for the location, but calibrate your expectations. It’s simply not a Shangri-La.
jonathan, usFamily trip
Exceptional 10.0
Hanging Out in Hangzhou, Perfection Location
Shangri-La Hangzhou is perfectly located. Within a quick walking distance of the lake and the famous Lou Wai Lou Restaurant. And since transportation can be a challenge in Hangzhou, this hotel is also a quick walk to the bus station, which can quickly and cheaply take you to the famous Green Tea Restaurant, Botanical Gardens, etc. The hotel also has numerous restaurants, and Garden Coffee had a great lunch buffet. Helpful, friendly staff!
Veronica, us2 night family trip
Very Good 8.0
The location is great if you enjoy sightseeing around Westlake. It might be difficult to call a cap during off hours.
us2 night trip
Good 6.0
Don't be fooled by the shangri-la branding as this is a very old Chinese hotel recently acquired by shangri-la. The hotel is in much need of a makeover and to my understanding will be happening in the coming year. Rooms were old and not really what I expected from a shangri la hotel. Location was excellent, right by the West Lake, which to be honest is really the only redeeming quality. Maybe wait to stay here after their renovations or stay at the shangri la in downtown hangzhou instead.
Lily, usOther trip
Good 6.0
No aircon, only fan. Quite old hotel & furniture. Very friendly stuff!
Christian, us2 night family trip

Shangri-La Hotel Hangzhou, Hangzhou

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