The Ritz-Carlton, Kuala Lumpur, Kuala Lumpur

I wish the room ready by 3pm during check in. Base on the price of the hotel, complimentary breakfast should be included. Otherwise, a very pleasant stay.

Amazing!

I am a gold member, I stayed many time in Ritz Calton in every country but this is the worst ever. The room smells like a bar everytime u walk in(cigarette smell) . The bathroom has molds and the carpet is like 20 years old. I complaint to the receptionist and I even asked for the manager. Everytime their response is the manager is not on duty how can I help you. After I told them about the situation, they will act like wow this is unheard off. But still no follow up. Ritz Calton in KL is far the Worst. I tot its worth the time with my family to have real luxury moment but its terrible. Asked for a kids bowl from the waiter, they will have the standard, we don't have. But when asked from the more seniors(wearing coat) they can find it. I am just absolutely disgusted. I rather spent the money else where. It maybe different for single room but I booked a 3 bedroom suite. Absolutely disappointed. Wasted quality time with my family. I wish I have taken some photos. I have only videos but I can't load them in here. Only photos allow. Beware, its not the Ritz Calton you would be expecting.

Service was friendly and attentive as usual, like the Jazz music in the lobby every evening, however, hotel itself is getting old. Carpets are old and dusty, toilets need upgrade, the bed is certainly due for a change as it was sunken in the middle, resulting in backache very morning.

Only have 1 pair sleeper for twin room booking Entrance is hard to find, especially cannot locate the lobby and lift