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The Ritz-Carlton, San Juan, Carolina

5 stars
6961 Ave GobernadoresCarolina00979Puerto Rico, 800-491-6126
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  • San Juan (SJU-Luis Munoz Marin Intl.) 8-min drive; 2.8 miles/4.6 km
  • Self parking (surcharge)
  • Valet parking (surcharge)
Excellent4.4 / 5
Beach
Beautiful beach
Location
Great location
Service
Fantastic service
Value for money
Value for money could be better
611See all 611 Hotels.com reviews
From 2,868 reviewsTripAdvisor Traveller Rating

The Ritz-Carlton, San Juan, Carolina

Hotel Info: 866-539-8117

from $229
  • Room, 1 King Bed with Sofabed, City View (Guest)
  • Room, 2 Double Beds, Ocean View (Guest)
  • Junior Suite, 1 King Bed, Pool View
  • Room, 2 Double Beds, Pool View
  • Room, 1 King Bed, Pool View
  • Room, 2 Double Beds, City View (Guest)
  • Room, 1 King Bed, Balcony, Oceanfront (Guest)
  • Club Room, 1 King Bed, City View
  • Club Room, 2 Double Beds, City View
  • Room, 1 King Bed with Sofabed, Ocean View (Guest)
  • Room, 2 Double Beds, Balcony, Oceanfront (Guest)
  • Club Room, 1 Double Bed, City View

At a glance

Key facts

Hotel size

  • This hotel has 416 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 4 PM-3:30 AM
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • WiFi in rooms *

Transportation

Parking

  • Valet parking *

Also known as

  • Ritz-Carlton Hotel San Juan
  • Ritz Carolina
  • The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
  • Ritz-Carlton San Juan
  • San Juan Ritz-Carlton
  • Ritz-Carlton San Juan Hotel
  • Ritz-Carlton San Juan Hotel, Spa And Casino
  • Ritz Carlton Carolina
  • Carolina Ritz Carlton
  • Ritz Carlton Puerto Rico
  • Ritz-Carlton San Juan Hotel Isla Verde

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs USD 21.00 per day with in/out privileges

Valet parking costs USD 28.00 per day with in/out privileges

Children's club access is available for an extra charge

WiFi is available in guestrooms for USD 18 per day (rates may vary)

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 5 restaurants
  • 4 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Casino
  • Beach umbrellas
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 10
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • 37-inch flat-screen TV
  • Digital TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Recreation

On Site

  • Outdoor tennis courts - 2
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Pilates classes on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby

The Ritz-Carlton, San Juan, Carolina’s small print

Also known as

  • Ritz-Carlton Hotel San Juan
  • Ritz Carolina
  • The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
  • Ritz-Carlton San Juan
  • San Juan Ritz-Carlton
  • Ritz-Carlton San Juan Hotel
  • Ritz-Carlton San Juan Hotel, Spa And Casino
  • Ritz Carlton Carolina
  • Carolina Ritz Carlton
  • Ritz Carlton Puerto Rico
  • Ritz-Carlton San Juan Hotel Isla Verde

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs USD 21.00 per day with in/out privileges

Valet parking costs USD 28.00 per day with in/out privileges

Children's club access is available for an extra charge

WiFi is available in guestrooms for USD 18 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 611 reviews

The Ritz-Carlton, San Juan, Carolina
Outstanding5.0 / 5
Staying at the Ritz
I was passing throgh from a cruise
1 night family trip
The Ritz-Carlton, San Juan, Carolina
Outstanding5.0 / 5
Great staff. Great hotel.
Top notch staff. Especially Christian at the front desk and Edwin, one of the runners. Both went out of their way to take great care of us. You couldn't ask for nicer people!
8 night family trip
The Ritz-Carlton, San Juan, Carolina
Outstanding5.0 / 5
Amazing staff
The staff was excellent and very polite. The entire Club Level staff went above and beyond to make our stay an unforgettable experience!! Too many to name but each and every employee on the Club Level made our stay that much more amazing. I will absolutely plan another trip to the Ritz Carlton mainly because of the ninth floor employees. The price of the upgrade was a bargain just because of how friendly the Club Level staff was. I highly recommend paying for the Club upgrade!!
4 night romance trip
The Ritz-Carlton, San Juan, Carolina
Outstanding5.0 / 5
Excellent
A great hotel to stay, and I will recommend.
4 night family trip
The Ritz-Carlton, San Juan, Carolina
Excellent4.0 / 5
Hide your valuables! Thieves clean the rooms!
The customer service in all areas of the hotel were excellent. Staff at the reception desk, bar, casino, and pool area was as good as one can expect. I wouldn't consider this hotel to be as lavish and kept up as most other Ritz Carlton hotels; however, it was clean, pretty, and comfortable. One small complaint about our room was the lack of wall plugs near any of the beds. You couldn't charge any devices and use them at the same time, unless you sat on the floor. At one point, we even laid on our tummies under the table to charge our phone and use it. One thing I strongly recommend if booking this hotel is to guard your belongings carefully when leaving the room. My wife had a white gold ring stolen when they cleaned our room. She was pretty careful about hiding all jewelry out of sight when leaving the room, except for that one day. Upon our return to our room at the end of the long day, she noticed one ring was not where she had left it. We attempted to look for it throughout our remaining days there; however, it never appeared. We notified the hotel of the missing ring, and security was notified. Some lady took a "report" of the theft on a scratch sheet of paper. We were asked if we had used the room safe in a derogatory tone. We don't expect to hear back from anyone.
5 night family trip

See all reviews

The Ritz-Carlton, San Juan, Carolina

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