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Excelsior Palace Portofino Coast

Photo gallery for Excelsior Palace Portofino Coast

Exterior
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
2 outdoor pools, pool umbrellas, sun loungers

Overview of Excelsior Palace Portofino Coast

Excelsior Palace Portofino Coast

5.0 star property
Luxury Rapallo hotel with full-service spa, connected to the convention center

9.2/10 Superb

970 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
The price is $141
Price available on 2/6/2023
Map
Via San Michele Di Pagana 8, Rapallo, GE, 16035

Room options

About this area

What's nearby

  • On the boardwalk

Getting around

  • Cristoforo Colombo Airport (GOA) - 33 min drive
  • Zoagli Station - 9 min drive
  • Rapallo Station - 15 min walk
  • Santa Margherita Ligure Portofino Station - 19 min walk
  • Train station pick-up (surcharge)

Restaurants

  • Ristorante Pizzeria Bella Napoli - 7 min walk
  • Rocco e i Suoi Fratelli - 11 min walk
  • Gran Caffe Rapallo - 11 min walk
  • Ristorante Pizzeria Nettuno - 11 min walk
  • Ristorante Pizzeria Taverna Azzurra - 13 min walk
Map

About this property

Excelsior Palace Portofino Coast

Excelsior Palace Portofino Coast offers a private beach where you can enjoy beach umbrellas, beach massages, and sun loungers, plus activities like scuba diving, snorkeling, and surfing/body boarding are nearby. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and detox wraps. Ristorante Lord Byron, one of 2 restaurants, serves Mediterranean cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a marina, a rooftop terrace, and a poolside bar. Fellow travelers say good things about the helpful staff and beach location.

Languages

English, French, German, Italian, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 119 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs and cats only, up to 18 lbs per pet)*
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (EUR 20 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Train station pick-up

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • On a private beach
  • Free beach club
  • Pilates classes
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (6997 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1901
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Health club
  • 18 holes of golf
  • 2 outdoor pools
  • Full-service spa
  • Marina
  • Spa tub
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • German
  • Italian
  • Russian

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Wellness Center has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Dining

Ristorante Lord Byron - This seafood restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Eden Roc Lounge - This beachfront seafood restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open select days.
Yachting Bar - This lobby lounge serves breakfast and light fare. Happy hour is offered. Open daily.
Sporting Bar - This poolside bar serves lunch and light fare. A children's menu is available. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 0.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to April 24:
  • One of the dining venues
  • Beach
  • Swimming pool

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 110.0 per day
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Pets are allowed for an extra charge of EUR 10 per pet, per day

Parking

  • Valet parking costs EUR 20 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September
  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).

Policies

<p>In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April. </p><p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a carbon monoxide detector on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards. Cash is not accepted.</p><p>Cash transactions at this property cannot exceed EUR 999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation. </p>
Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property Registration Number 010046-ALB-0033

Also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Frequently asked questions

Does Excelsior Palace Portofino Coast offer free cancellation for a full refund?
Yes, Excelsior Palace Portofino Coast does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Excelsior Palace Portofino Coast?
As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Excelsior Palace Portofino Coast on Feb 6, 2023 start from $141, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Excelsior Palace Portofino Coast?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Excelsior Palace Portofino Coast?
Yes, there are 2 outdoor pools.
Are pets allowed at Excelsior Palace Portofino Coast?
Yes, cats and dogs are welcome, with a maximum weight of 18 lbs per pet. There's a charge of EUR 10 per pet, per day. Food and water bowls are available.
Is parking offered on site at Excelsior Palace Portofino Coast?
Yes. Valet parking costs EUR 20 per day. Parking spots may be limited.
What are the check-in and check-out times at Excelsior Palace Portofino Coast?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at Excelsior Palace Portofino Coast and nearby?
Have fun with activities like cycling, boat tours, and kayaking, and practice your swing at the nearby golf course. Additional recreation onsite includes Pilates. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Excelsior Palace Portofino Coast also has a private beach and a seasonal outdoor pool, as well as a health club and spa services.
Are there restaurants at or near Excelsior Palace Portofino Coast?
Yes, there are 2 onsite restaurants, featuring alfresco dining, Mediterranean cuisine, and pool views. Nearby restaurants include Ristorante Pizzeria Bella Napoli (7-min walk), Rocco e i Suoi Fratelli (11-min walk), and Gran Caffe Rapallo (11-min walk).
What's the area around Excelsior Palace Portofino Coast like?
Excelsior Palace Portofino Coast is located on the boardwalk, a short 3-minute walk from Marina di Rapallo and 6 minutes' walk from San Michele di Pagana Beach. Travelers say that the hotel is in a great location.

Reviews

9.2

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

8.9/10

Amenities

8.9/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Perfect location, great pool, lovely facility
Hotel does a great job of pampering guests. From 1st greeting, to spa staff to housekeeping to waitstaff everyone was welcoming and helpful. Common rooms are old school elegant. Beds are excellent, bedding very good, thick towels, nice robes, slipper all add to a feeling of being well cared for. Lovely infiniti pool: perfect swimming temperature & views are stunning up & down the coast. Great showers in the changing rooms, lockers made available. In fact the sight of that pool made us change over from another hotel to this one! Breakfast buffet was excellent: really good quality salmon, cheeses, excellent mini croissants, fresh fruit, made to order cappuccinos were my faves but the buffet has a broad range. We really loved the location: our room had a beautiful view over Raballo's pretty harbor and it's at most a 10 minute walk to to the cafes, restaurants, bars in the historic district. Walk the other way, less than 10 to San Michele de Pagano or 25 to Santa Margherita Ligure. If you want to walk, enjoy lunch but maybe not walk back? There is a bus stop across from the hotel so it's always an option. Only negatives for us: (1) shower water pressure was fine but for the tub wasn't good, it took a long time for the hot water to come on. (2) in winter only the car park entrance is open, great for arrivals but to hike the coastal paths, getting down to the main road or back up you must use a steep long staircase or walk a winding drive that doesn't feel very safe.
Hotel's Lord Byron restaurant where breakfast is served. Stunning views
Hotel's infiniti pool with spectacular views
Mike, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brilliant
The front desk we amazing and all the staff were very attentive. I would highly recommend this hotel we have almost completed a tour of Europe and this is our best hotel by far. We will return
Richard, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Jan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

EITAN, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything about the property was great except that dinner is not available until 7:30 pm and the walk to the center of the waterfront requires an unsafe traverse across a street with a blind curve and speeding cars and motorbikes. The sidewalk on the hotel side of the street ends before you reach a safe crossing. The hotel also does not have an ATM.
Lawrence, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

I loved the staff the most: they were so attentive to any request or question and made me feel like home. Also, the property is amazing, it has everything anyone needs for a quality time and to relax and enjoy the beautiful city of Rapallo. Thank you for the exceptional experience
Ban, 3-night trip
Verified Expedia guest review

2/10 Poor

Maybe you should book elsewhere
The hotel is very old and the furniture is outdated. The basic necessities are not offered like an iron ( for supposed safety reason versus trying to charge for the service), coffee machine and beach/restaurant service by the sea.
Marwan, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kristinne, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The service was excellent.
John, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Selwan, 2-night trip
Verified Hotels.com guest review