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Okura Garden Hotel Shanghai

Luxury hotel with 5 restaurants, near Huai Hai Road Shopping District

  • Free WiFi and free parking
From
$105

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Guest Room
  • Guest Room
  • Pool
  • Executive Suite - Living Room
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1 / 169Guest Room
9.0.Superb.
  • Okura garden is in a good location close to transportation, shopping, and restaurants. It…

    Jan 26, 2020

  • stayed total of 4 nights (in 2 check-ins), very good location, 4-5 min. walk to metro,…

    Dec 20, 2019

See all 482 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Transportation options
Shopping
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 471 smoke-free guestrooms
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Indoor pool
  • Rooftop terrace
  • Breakfast available

For families

  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • Heart of Shanghai
  • People's Square - 25 min walk
  • The Bund - 44 min walk
  • Jing'an Temple - 17 min walk
  • Xintiandi Style Shoppping Centre - 32 min walk
  • Huai Hai Road Shopping District - 7 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Executive Room
  • Executive Suite
  • Deluxe Room
  • Superior Double Room
  • Superior Twin Room
  • Special Deal Room

What’s around

Landmarks

  • Heart of Shanghai
  • People's Square - 25 min walk
  • The Bund - 44 min walk
  • Jing'an Temple - 17 min walk
  • Xintiandi Style Shoppping Centre - 32 min walk
  • Huai Hai Road Shopping District - 7 min walk
  • Shanghai International Trade Plaza - 10 min walk
  • Shanghai Museum - 30 min walk
  • Yu Garden - 2.7 mi / 4.3 km

Getting around

  • Hongqiao International Airport (SHA) - 27 min drive
  • Pudong International Airport (PVG) - 51 min drive
  • Shanghai Railway Station - 5 min drive
  • Shanghai South Railway Station - 10 min drive
  • Nanxiang North Railway Station - 19 min drive
  • South Shaanxi Road Station - 5 min walk
  • West Nanjing Road Station - 15 min walk
  • South Huangpi Road Station - 15 min walk
map

At a glance

Hotel size

  • This hotel has 471 rooms
  • This hotel is arranged over 34 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival. This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Self-serve breakfast daily (surcharge)
  • 5 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Indoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Steam room
  • Sauna
  • Golfing nearby
  • Health club
  • Tennis on site

Working away

  • Business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1926
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Grab bar - near toilet

Languages Spoken

  • Chinese
  • English
  • Japanese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

ROSE Coffee Shop - This restaurant serves breakfast, lunch, and dinner.

Chinese Rest. Bai Yu Lan - This restaurant serves breakfast, lunch, and dinner.

Japanese Rest. Yamazato - This restaurant serves breakfast, lunch, and dinner.

Continental Room - This restaurant serves lunch and dinner.

Teppanyaki Rest. Sazanka - This restaurant serves lunch and dinner.

Small print

Also known as

  • Garden Hotel Shanghai Okura
  • Shanghai Okura Hotel
  • Okura Garden Shanghai Shanghai
  • Okura Garden Hotel Shanghai Hotel
  • Okura Garden Hotel Shanghai Shanghai
  • Okura Garden Hotel Shanghai Hotel Shanghai
  • Hotel Okura Garden Shanghai
  • Hotel Okura Shanghai
  • Okura Garden
  • Okura Garden Hotel
  • Okura Garden Hotel Shanghai
  • Okura Garden Shanghai
  • Shanghai Okura
  • Shanghai Okura Garden Hotel

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool access is available for an extra charge of CNY 50 per stay

Rollaway beds are available for CNY 300.0 per day

Self-serve breakfast is offered for an extra charge of CNY 220 for adults and CNY 110 for children (approximately)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 6:30 AM to 9:30 PM.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, cash, and mobile payments.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Pool fee: CNY 50 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Okura Garden Hotel Shanghai does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
  • Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 9:30 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, there are 5 onsite restaurants. Nearby restaurants include Le Saleya (3-min walk), Palatino Roman Cuisine (6-min walk), and Rumi (7-min walk).
  • Practice your swing on the tennis courts. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a sauna and a steam room. Okura Garden Hotel Shanghai also has a garden.
9.0.Superb.
  • 8.0.Very Good

    The hotel has a convenient location, only a few minutes away from subway station. The main shoping area is also a few mins away.

    3 night business trip, Nov 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very happy stay with Okura Garden Hotel Shanghai. I will be there stay again.

    jack, 2 night trip, Nov 29, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Jack

    The service was excellent. I will back stay again.

    jack, 2 night trip, Nov 27, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Beautiful garden and space in the middle of Shanghai. Good proximity to subway and shopping district. Very good Japanese restaurants

    Dean, 2 night business trip, Nov 24, 2019

    Verified Orbitz guest review

  • 8.0.Very Good

    The air conditioning could not cool the room down any lower than 25.5 degrees C. That's almost 80 degrees F!

    TheLino, 3 night family trip, Nov 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    I lived in China for many years and stayed in more hotels than i can count. The Okura Garden Hotel is the best hotel i have stayed in. Beyond just beeing super orderly and clean and rendering perfect service, this hotel also has a great charme. This is the kind of unique hotel you wish for. Thank you very much for giving my family who stayed together with me this fantastic memory of Shanghai.

    2 night family trip, Oct 5, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful property inside the lobby, the elevator view from the 30+ floor, and the domed stage in the garden. The staff was simply excellent!

    3 night family trip, Oct 4, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very nice hotel!

    Very nice hotel. Very convenient location. Very friendly staff. Very happy customer!

    1 night family trip, Aug 28, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Fallen from its former grandeur

    The hotel is a mixed bag of old and new; great and not so great. Check in process - terrible. I waited in line for at least 30 minutes with average customer help time around 15 min. General service - service staff in the halls greeted you, like they would in Japan. Lounge food - the pastries and ice cream in the lobby area were very old. You can tell by its color that the food is not fresh. Rose Cafe - food is OK. Wait service was good. Cook service was bad. The cooking staff, especially at the egg cooking area during breakfast, was pretty rude. She basically greeted me with an annoyed face and asked "what do you want" Room - overall looked a bit old, but the great amenities. Nice washlet, great quality showers, nice fixtures. The bed was VERY comfortable. Room cleaning staff - Excellent! They were very proactive. I left a do-not-disturb sign. When I walked back to my room, they noticed and asked if I needed anything. Concierge - so so helpful. Asked for directions and they said they don't know. Blah! Install a robot instead. My interpretation - Seeing the name Okura, you'd expect great service, but the service was inconsistent. I think it might have to do with the training. At some hotels, the staff seem to love their job, I did not feel that here and it shows through its customer service. The effort to upgrade rooms is commendable. Great job on the room amenities. Hotel is positioned as a mass-tourist hotel and not for business customers.

    2 night business trip, Aug 20, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Location, quiet and service was great, I will definitely go back!

    2 night trip, Aug 19, 2019

    Verified Expedia guest review

See all 482 reviews