Extended Stay America - Phoenix - Airport - Tempe, Tempe

Quick stay. Unit was not cleaned well. I actually stepped on a small piece of glad in the kitchen are. Not a picky person, but Eben the tent sights on the counter were covered in food waste. Staff was good though and I only slept they're for one night paint through so they really want any reason to complain. If you are someone who does care about those details I would think twice...

Reserved a 2 double bed non smoking room 2 weeks in advance. When arrived at the hotel they said they didn't have anymore 2 double bed non smoking rooms available. They put us in a single bed smoking room which was disgusting. I am not a smoker and wasn't happy about being put in that room which I paid for a better room. Customer service was absolutely horrible. They played run around games with us. I need to be reimbursed for the room difference!!

Had problems with the reservation.

This hotel was awful. They did not have my room ready when i got there at 3pm, which it should have been ready by then cuz that was the check in time. The rooms didn't not look like the pictures provided. it was dirty & dark in the room when i entered. it had a musky smell, it did not seem clean at all. hotel staff was uncertain about what was going on when i asked her how long the room was going to take. i wish i was able to take photos to show how dirty the leather couch was, the counters were so sticky all my papers were sticking to them even after i cleaned them off. i woke up at 3am to a couple above my room having "fun", which i felt was very inappropriate & that went on for at least an hour. the last day i was leaving, i also woke up with a red rash on my arm, that i believe developed from the previous night from irritation from the sheets. i would not recommend staying here, the pictures provided doesnt seem accurate to what it is when you actually stay there.

The room was run down. Breakfast was never put out either morning we were there.