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1 room, 2 adults

JW Marriott Hotel Mexico City, Mexico City

5-star5 stars
Andres Bello No 29, Mexico City, CDMX, 11560, Mexico

Luxury hotel with 2 restaurants, near Chapultepec Park
  • Free WiFi in lobby
  • Collect nightsYou can collect Hotels.com® Rewards nights here
  • Price Guarantee
Superb9.2
Service
Fantastic service
Location
Great location
Room
Great room
Food
Delicious food
394See all 394 Hotels.com reviews
From 1,342 reviews

TripAdvisor Traveller Rating

JW Marriott Hotel Mexico City, Mexico City

from $179
  • Executive Room, 1 King Bed, Business Lounge Access
  • Executive Suite, 1 King Bed with Sofa bed, Business Lounge Access
  • Terrace King Suite, Lounge Access
  • Room, View
  • Deluxe Room
  • Executive Suite, Business Lounge Access, Executive Level
  • Executive Suite, 1 King Bed, Business Lounge Access, Corner (Park View)
  • Deluxe Room
  • Room, View
  • Executive Room, Business Lounge Access, Executive Level
  • Executive Suite, 1 King Bed with Sofa bed, Business Lounge Access
  • Suite, 1 King Bed, Park View, Corner
  • Executive Suite, 1 King Bed with Sofa bed, Business Lounge Access
  • Deluxe Room, 2 Double Beds
  • Room, 1 King Bed, City View
  • Executive Room, 2 Double Beds, Business Lounge Access, Executive Level

What’s around JW Marriott Hotel Mexico City, Mexico City

Landmarks

  • In Polanco
  • Chapultepec Park - 6 min walk
  • French Embassy - 7 min walk
  • Auditorio Nacional - 9 min walk
  • Museo Nacional de Antropologia - 17 min walk
  • Parque Zoologico de Chapultepec - 18 min walk
  • Jardin Botanico - 18 min walk
  • Tamayo Museum of Contemporary Art - 21 min walk

Getting around

  • Mexico City, Distrito Federal (MEX-Mexico City Intl.) - 12 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 40 min drive
  • Mexico City Buenavista Station - 7 min drive
  • Mexico City Fortuna Station - 9 min drive
  • Tlalnepantla de Baz Station - 16 min drive
  • Auditorio Station - 10 min walk
  • Polanco Station - 12 min walk
  • San Joaquin Station - 28 min walk
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 312 rooms
  • This hotel is arranged over 26 floors

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Valet parking *

Offsite

  • Shopping center shuttle *

  • Theme park shuttle *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Pool umbrellas
  • Health club
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3454
  • Conference space size (meters) - 321
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1993
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch Smart TV
  • Netflix
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, facials, body treatments, and manicures and pedicures.

Dining

Xanat Bistro & Terraza - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Brasserie Lip - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Lobby Bar - This bar specializes in international cuisine and serves light fare only. Open daily.

Cafe Punta del Cielo - This coffee shop specializes in local cuisine and serves light fare only.

JW Marriott Hotel Mexico City, Mexico City’s small print

Also known as

  • JW Marriott Hotel Mexico City
  • JW Marriott Mexico City
  • JW Marriott Mexico City Santa Fe
  • Jw Marriott Mexico City Hotel Mexico City
  • Mexico City Jw Marriott
  • Mexico City Marriott
  • Marriott Mexico City

Policies

Noise-free guestrooms cannot be guaranteed.

Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs USD 15 per day

Valet parking costs USD 15 per day

Buffet breakfast is offered for an extra charge of USD 31 per person (approximately)

WiFi is available in guestrooms for USD 20 per day (rates may vary)

Wired Internet access is available in guestrooms for USD 20 per day (rates may vary)

Shopping center shuttle and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.2 From 394 reviews

Exceptional 10.0
Marvelous JW Marriott in Mexico!
Amazing! We love the location!
sonia, us2 night romance trip
Exceptional 10.0
Nothing like a JW Marriott. It never disappoints!
Amazing time in Mexico City.Great location, close to everything,very friendly staff, excellent service. Clean rooms with awesome views. Can’t wait to return!
Linda, us3 night family trip
Very Good 8.0
A SAFE CHOICE FOR A GOOD STAY
There is much to like about the JW Marriott in Polanco. Though the exterior of the hotel is showing its wear, the rooms are warm and very comfortable. Our sleep was the best we had in CDMX - very quiet and a great, big bed. The service was also very good, especially when things fell apart a bit our first morning. The entire hotel lost water through the morning, compromising lunch plans we had that day. The first call I made left me wanting, with the clerk at the front desk offering the nearby W Hotel as an option for washing up. When I called again for bottled water so we could at least brush our teeth (more on that below) the clerk I dealt with had clearly been more empowered to make amends, offering me a free night at the hotel and then the equivalent points on my Marriott Rewards account when he realized I’d already paid for my stay. The location of the hotel is a high point, with many options for eating, drinking, and culture all a short walk away. The terrace and pool, with a lovely view of the park, was also worth the reasonable rate we paid to stay there. The one thing that big chains don’t seem to get is that the little things offered are what counts and, conversely, charging extra for what is standard issue at so many other hotels always leaves a poor taste. Charging for WiFi is outdated and lame. Gouging people for a bottle of water ($7USD when the same bottle is $1 at the 7/11 across the street), ESPECIALLY in Mexico, is more than mildly an annoying.
Dustin, us2 night romance trip
Fair 4.0
Terrible Concierge Service
This is NOT a 5 star hotel. I got excited about the prospect of getting a great deal on a 5 star but I should have remembered the old saying, “not all that glitters is gold!” It is maybe 4 stars at best. The staff seemed super disorganized to me. Especially the concierge staff. Due to their fault there was a question about if I had paid a Museum ticket and a car service which I had given either cash for or my debit card. Carlos, a concierge accused me of not paying which was incredibly insulting. The customer is never right with him especially when you are a woman. I would never stay here again or recommend anyone I know to stay here. Totally left a bad taste in my mouth disrupting my Thanksgiving vacation.
us3 night trip with friends
Exceptional 10.0
Amazing Stay, Amazing Staff
We spent two nights at the JW Marriott and it was amazing! The staff helped us with everything and were super friendly. We ate at both restaurants in the hotel and they were both phenomenal and the hotel itself is a short walk from all the best of Chapultepec park including the Museum of Anthropology. I wish we could have stayed longer!
Stephanie, us2 night romance trip

JW Marriott Hotel Mexico City, Mexico City

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