The Westin Excelsior, Florence

Photo gallery for The Westin Excelsior, Florence

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Suite, 1 King Bed, Terrace, River View (Belvedere) | Premium bedding, pillowtop beds, minibar, in-room safe
Panoramic Suite, 1 King Bed, Non Smoking, Terrace | Premium bedding, pillowtop beds, minibar, in-room safe
Panoramic Suite, 1 King Bed, Non Smoking, Terrace | View from room
Presidential Suite, 1 King Bed, Terrace, River View (Non Smoking) | Premium bedding, pillowtop beds, minibar, in-room safe

Overview of The Westin Excelsior, Florence

The Westin Excelsior, Florence

5.0 star property
Riverfront hotel with 2 bars/lounges, near Historic Center - Downtown

9.2/10 Superb

343 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
The price is $674
Price available on 10/14/2022
Map
Piazza Ognissanti 3, Florence, FI, 50123
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Valet parking
  • 24-hour room service
  • In-room childcare
  • Business center
  • Airport shuttle
  • Train station pick-up service
  • Train station drop-off service
For families
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Santa Maria Novella
  • Historic Center - Downtown - 1 min walk
  • Ponte Vecchio - 10 min walk
  • Uffizi Gallery - 12 min walk
  • Cathedral of Santa Maria del Fiore - 12 min walk
  • Piazza della Signoria - 5 min drive
  • Piazza di Santa Maria Novella - 5 min drive
  • Pitti Palace - 5 min drive
  • Piazza del Duomo - 7 min drive
  • Palazzo Vecchio - 9 min drive

Getting around

  • Florence Airport, Peretola (FLR) - 22 min drive
  • Florence Santa Maria Novella Station - 8 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 8 min walk
  • Porta al Prato Station - 12 min walk
  • Cascine Station - 16 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

About this property

The Westin Excelsior, Florence

5-star luxury hotel in the heart of Santa Maria Novella
Located close to Uffizi Gallery, The Westin Excelsior, Florence provides a roundtrip airport shuttle, a rooftop terrace, and an art gallery on site. The onsite Mediterranean cuisine restaurant, SE STO on Arno, features brunch. Free in-room WiFi is available to all guests, along with designer stores on site and dry cleaning/laundry services.
Other perks include:
  • Full breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • Luggage storage, a front desk safe, and smoke-free premises
  • Concierge services, a ballroom, and free newspapers
  • Guest reviews speak highly of the dining options, helpful staff, and first-rate property condition
Room features
All 171 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews speak positively of the comfortable rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with bidets and shower/tub combinations
  • Childcare services, daily housekeeping, and phones

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 171 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered onsite valet parking (EUR 55 per day; includes in/out privileges)
  • Offsite parking within 984 ft (EUR 33 per day)

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Childcare in room (surcharge)

What to do

  • Free use of nearby fitness center

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • Fitness center
  • Art gallery on site
  • Designer stores on site

Accessibility

  • Elevator
  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

SE STO on Arno - This restaurant specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
ORVM Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

Optional extras

  • Full breakfast is offered for an extra charge of EUR 44.50 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 105 per person (one-way)
  • Train station pick-up and train station drop-off service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 80.0 per night
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Parking

  • Covered valet parking costs EUR 55 per day with in/out privileges
  • Parking is available nearby and costs EUR 33 per day (984 ft away)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Excelsior Florence
Excelsior Westin Florence
Florence Excelsior
Florence Westin
Florence Westin Excelsior
Westin Excelsior Florence
Westin Excelsior Hotel
Westin Excelsior Hotel Florence
Westin Florence
Westin Florence Excelsior
Westin Excelsior Florence Hotel
Westin Excelsior
The Westin Excelsior, Florence Hotel
The Westin Excelsior, Florence Florence
The Westin Excelsior, Florence Hotel Florence

Frequently asked questions

Does The Westin Excelsior, Florence offer free cancellation for a full refund?
Yes, The Westin Excelsior, Florence does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Westin Excelsior, Florence?
As of Sep 27, 2022, prices found for a 1-night stay for 2 adults at The Westin Excelsior, Florence on Oct 14, 2022 start from $674, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Westin Excelsior, Florence?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at The Westin Excelsior, Florence?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Westin Excelsior, Florence?
Yes. Valet parking costs EUR 55 per day.
Is airport shuttle service offered by The Westin Excelsior, Florence?
Yes, an airport shuttle is available. The charge is EUR 105 per person one-way.
What are the check-in and check-out times at The Westin Excelsior, Florence?
You can check in from 3 PM - anytime. Check-out time is noon.
What is there to do at The Westin Excelsior, Florence and nearby?
The Westin Excelsior, Florence has 2 bars and a fitness center.
Are there restaurants at or near The Westin Excelsior, Florence?
Yes, SE STO on Arno offers Mediterranean cuisine. Nearby restaurants include Trattoria il Contadino (4-min walk), Osteria Pastella (4-min walk), and "Il Latini" Restaurant (4-min walk).
What's the area around The Westin Excelsior, Florence like?
The Westin Excelsior, Florence is located by the river in Santa Maria Novella, a short 8-minute walk from Florence Santa Maria Novella Station and 12 minutes' walk from Uffizi Gallery. Travelers say this hotel is in a good location.

Overall score and ratings

9.2

Superb

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Carla, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Service was great, mentioned that it was my birthday and they brought us some prosecco and macaroons. Building is really unique and location is prime too. HIhgly recommend!
Devin, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Our fourth time at the property. Staff is always friendly and professional. Not inexpensive, but true value as the rooms are incredibly clean, plenty of amenities, great location to walk to the Duomo, Academia, Uffizzi, etc. Concierge service has never let us down on restaurant recommendations/reservations. First class.
Frank, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Carmen, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The size of the room, sheets, comfort of the bed, amenities, rooftop restaurant, breakfast buffet, location near the Arno—all great!
Cathryn, 4-night family trip
Verified Travelocity guest review

10/10 Exceptional

The views from the terrace and bar are magnificent. The rooms are very big even for American standards. The staff is super friendly and attentive. The location next to the Arno and overlooking Ponte Vecchio nut not next to it and its crowds is superb.
Ricardo, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

This hotel is in the perfect location for a stay in Florence. The concierges went above and beyond to help us with several different questions and reservations during our stay. We will definitely be returning!
Mackenzie, 3-night trip
Verified Expedia guest review

6/10 Good

Great Location
Location is perfect by the river. View from restaurant amazing. Typical posh Westin. Way too expensive for what it is honestly. Guests did not adhere to Italy mask mandate and crowded onto elevators to and from rooftop bar restaurant. Staff was delightful.
Judy, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Where do I start? No tv, ordered a bucket of ice, instead got a glass half full, 10 euro coke, water pressure low, no glasses, had 2 cappuccino’s and cereal but charged for 2 breakfast buffets, do not disturb sign broken but not replaced therefore staff woke us up, on a more positive note the concierge staff (alesso) was great, having worked for Marriott for 22 years, I was very disappointed.
David, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Ahmad, 3-night family trip
Verified Expedia guest review