Guests
All properties in Florence, Tuscany, Italy

The Westin Excelsior, Florence

Luxury hotel in Santa Maria Novella with 2 bars/lounges and restaurant

  • Free WiFi
From
$490

Image gallery

  • Suite, 1 King Bed, Terrace, River View (Belvedere) - Terrace/Patio
  • Suite, 1 King Bed, Terrace, River View (Belvedere) - Terrace/Patio
  • Suite, 1 King Bed, Terrace, River View (Belvedere) - Living Area
  • Presidential Suite, 1 King Bed, Terrace, River View (Non Smoking) - Living Area
  • Suite, 1 King Bed, Terrace, River View (Belvedere) - Terrace/Patio
Suite, 1 King Bed, Terrace, River View (Belvedere) - Terrace/Patio. Image 1 of 77
1 / 77Suite, 1 King Bed, Terrace, River View (Belvedere) - Terrace/Patio
Piazza Ognissanti 3, Florence, 50123, FI, Italy
9.4.Exceptional.
  • What a beautiful historic gem of a hotel. We were upgraded to a suite and it was lovely.…

    Oct 24, 2019

  • Absolutely wonderful experience From the moment we arrived exhausted from our Travel…

    Oct 5, 2019

See all 65 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Walkable
Shopping
Convenient
Safe
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 171 smoke-free guestrooms
  • Restaurant and 2 bars/lounges
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Valet parking

What’s around

  • In Santa Maria Novella
  • Historic Center - Downtown - 1 min walk
  • Piazza di Santa Maria Novella - 5 min walk
  • Via de' Tornabuoni - 6 min walk
  • Salvatore Ferragamo Museum - 6 min walk
  • Strozzi Palace - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking, River View
  • Room, 1 Queen Bed, Non Smoking
  • Premium Room, 1 King Bed, Non Smoking
  • Premium Room, 1 King Bed, Non Smoking, River View
  • Junior Suite, 1 King Bed, Non Smoking
  • Penthouse, 1 King Bed, Terrace, River View (Non Smoking)
  • Junior Suite, 1 King Bed, Non Smoking, River View
  • Junior Suite, 1 King Bed, Terrace, River View (Non Smoking)
  • Suite, 1 King Bed, Terrace, River View (Belvedere)
  • Grand Suite, 1 King Bed, Non Smoking, River View
  • Presidential Suite, 1 King Bed, Terrace, River View (Non Smoking)

What’s around

Landmarks

  • In Santa Maria Novella
  • Historic Center - Downtown - 1 min walk
  • Piazza di Santa Maria Novella - 5 min walk
  • Via de' Tornabuoni - 6 min walk
  • Salvatore Ferragamo Museum - 6 min walk
  • Strozzi Palace - 6 min walk
  • Via Maggio - 7 min walk
  • Basilica of Santa Maria Novella - 8 min walk
  • Teatro Comunale Florence - 8 min walk
  • Piazza della Repubblica - 9 min walk
  • Piazza del Carmine - 9 min walk

Getting around

  • Peretola Airport (FLR) - 9 min drive
  • Florence (ZMS-Santa Maria Novella Train Station) - 9 min walk
  • Florence Santa Maria Novella Station - 10 min walk
  • Porta al Prato Station - 12 min walk
  • Cascine Station - 16 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
Profile: Santa Maria Novella

Profile: Santa Maria Novella

Santa Maria Novella is acclaimed for its museums and cathedral, and visitors here can explore Fortezza da Basso and Santa Maria Novella Basilica and Museum. This lively neighborhood in Florence is well-known for its cafés.

Appreciated for its art, this neighborhood's cultural attractions include The New Florence Opera House and Teatro Comunale Florence. If you have extra time while visiting, check out Leopolda Station Exhibition Center and Palazzo dei Congressi.

map
See on map
Piazza Ognissanti 3, Florence, 50123, FI, Italy

At a glance

Hotel size

  • This hotel has 171 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets stay free (dogs only)
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 40 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station shuttle*

Parking

  • No onsite parking
  • Covered onsite valet parking (EUR 55 per day; includes in/out privileges)
  • Offsite parking within 984 ft (EUR 33 per day)

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness facilities
  • Free use of nearby fitness center

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles

Languages Spoken

  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

SE STO on Arno - This restaurant specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

ORVM Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

Optional extras

  • Full breakfast is offered for an extra charge of EUR 44.50 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 105 per person (one-way)
  • Train station pick-up and train station drop-off service is offered for an extra charge

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 80.0 per night
  • Babysitting/childcare is available for an extra charge
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

PetsPay at property

  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

ParkingPay at property

  • Covered valet parking costs EUR 55 per day with in/out privileges
  • Parking is available nearby and costs EUR 33 per day (984 ft away)

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

  • Excelsior Florence
  • Westin Florence Excelsior
  • Westin Excelsior Florence Hotel
  • Westin Excelsior
  • The Westin Excelsior, Florence Hotel
  • The Westin Excelsior, Florence Florence
  • The Westin Excelsior, Florence Hotel Florence
  • Excelsior Westin Florence
  • Florence Excelsior
  • Florence Westin
  • Florence Westin Excelsior
  • Westin Excelsior Florence
  • Westin Excelsior Hotel
  • Westin Excelsior Hotel Florence
  • Westin Florence

*See fees and policies for additional details or extra charges

FAQs

  • Yes, The Westin Excelsior, Florence does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs EUR 55 per day.
  • Yes, dogs stay free, with a limit of 1 per room and maximum weight of 40 lbs per pet. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3 PM - anytime. Check-out time is noon.
  • Yes, SE STO on Arno offers Mediterranean cuisine. Nearby restaurants include Osteria di Giovanni (3-min walk), Trattoria il Contadino (4-min walk), and Osteria Pastella (4-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 105 per person one-way.
  • The Westin Excelsior, Florence has 2 bars and a fitness center.
9.4.Exceptional.
  • 8.0.Very Good

    Very good location. The hotel had a lot of things broken in the room itself upon arrival. ( electrical outlet, toilet paper dispenser, the bath tub facet dripped and would not turn all the way off. Btw, you have to ask for an ironing boards, and then sign a liability waiver.

    Dinna, 3 night family trip, Sep 5, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Classic, beautiful hotel originally a monastery in the 1300's. Staff is exceptional and rooftop restaurant and bar offer impressive views. Only negative is some of the bathroom showers are combined with the bathtub, due to modernization limitations to a historic building.

    3 night family trip, Aug 16, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent facilities that are true to a Florentine style but with modern upgrades and room sizes were much bigger than traditional Italian hotels. The staff made us feel extra special for our anniversary and sent us a bottle of prosecco to our room.

    Margie, 2 night romance trip, Aug 15, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    I like the hotel, especially the restaurant and breakfast

    2 night romance trip, Aug 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Definitely one of the best hotels in the city.

    The hotel has very convenient location and the staff is so friendly and helpful, trying to prebook some tours and guide for us , we had really great time as a family .

    Hendrik, 3 night family trip, Jul 31, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Westin Excelsior

    Amazing hotel! I will definitely be back!

    Deborah, 4 night trip with friends, Jul 29, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Summer in Florence

    Very nice hotel and great location. Enjoyed stay very much.

    1 night romance trip, Jun 10, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely accommodations, great location, staff was very helpful

    KKT, 2 night family trip, Apr 27, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location with wonderful rooftop bar. Beautiful views. Heavenly bed.

    Lorie, 1 night trip, Apr 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Good stay

    Very nice place to stay. Central Location. Good shopping, restaurants, and museums walking distance.

    2 night romance trip, Apr 10, 2019

    Verified Hotels.com guest review

See all 65 reviews