Palace Hotel, a Luxury Collection Hotel, San Francisco

Photo gallery for Palace Hotel, a Luxury Collection Hotel, San Francisco

Primary image
Indoor pool
Frette Italian sheets, premium bedding, in-room safe, desk
Frette Italian sheets, premium bedding, in-room safe, desk
Frette Italian sheets, premium bedding, in-room safe, desk

Overview of Palace Hotel, a Luxury Collection Hotel, San Francisco

Palace Hotel, a Luxury Collection Hotel, San Francisco

5.0 star property
Luxury hotel with 2 restaurants, near Pier 39

8.8/10 Fabulous

1,006 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet friendly
  • Gym
The price is $247
Price available on 10/30/2022
Map
2 New Montgomery St, San Francisco, CA, 94105
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Conference center
  • Business center
  • Limo/town car service
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Downtown San Francisco
  • Oracle Park - 19 min walk
  • Lombard Street - 30 min walk
  • Pier 39 - 31 min walk
  • Ghirardelli Square - 35 min walk
  • Moscone Convention Center - 1 min drive
  • San Francisco Museum of Modern Art - 1 min drive
  • Union Square - 5 min drive
  • Alcatraz Island - 16 min drive
  • Chase Center - 12 min drive
  • University of San Francisco - 15 min drive

Getting around

  • San Francisco Intl. Airport (SFO) - 19 min drive
  • Oakland Intl. Airport (OAK) - 25 min drive
  • Concord, CA (CCR-Buchanan Field) - 34 min drive
  • Bayshore Station - 9 min drive
  • 22nd Street Station - 11 min drive
  • San Francisco Station - 22 min walk
  • Market St & New Montgomery St Stop - 1 min walk
  • Montgomery St. Station - 1 min walk
  • Market St & Kearny St Stop - 2 min walk

Restaurants

  • Shorty Goldstein's - 3 min walk
  • Per Diem - 3 min walk
  • Atlas Tap Room - 3 min walk
  • Caffe Bianco - 3 min walk
  • The Bird - 3 min walk

About this property

Palace Hotel, a Luxury Collection Hotel, San Francisco

5-star historic hotel in the heart of Downtown San Francisco
Oracle Park is located near Palace Hotel, a Luxury Collection Hotel, San Francisco, which provides shopping on site, a coffee shop/cafe, and dry cleaning/laundry services. Enjoy Californian cuisine and more at the two onsite restaurants. Stay connected with free WiFi in public areas, with speed of 25+ Mbps, and guests can find other amenities such as 2 bars and a gym.
You'll also find perks like:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • An electric car charging station, express check-out, and smoke-free premises
  • A porter/bellhop, express check-in, and luggage storage
  • Guest reviews give top marks for the central location
Room features
All 556 rooms boast comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Frette Italian sheets and free cribs/infant beds
  • Bathrooms with designer toiletries and hair dryers
  • 48-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, recycling, and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 556 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only, 1 per room, up to 40 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi (speed: 25+ Mbps) and wired Internet access in rooms*

Parking

  • Onsite valet parking (USD 72 per day; includes in/out privileges)
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Shopping
  • Golfing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (53000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1875
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 48-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • WiFi (surcharge) (speed of 25+ Mbps) and wired Internet (surcharge)
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Recycling

Special features

Dining

Garden Court - This restaurant serves breakfast and lunch.
Pied Piper - This cocktail bar specializes in Californian cuisine and serves dinner and light fare. Open daily.
GC2GO - This coffee shop serves breakfast and light fare. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)
  • Buffet breakfast is offered for an extra charge of USD 49 for adults and USD 25 for children (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Parking

  • Valet parking costs USD 72 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.

Also known as

Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

Frequently asked questions

Does Palace Hotel, a Luxury Collection Hotel, San Francisco offer free cancellation for a full refund?
Yes, Palace Hotel, a Luxury Collection Hotel, San Francisco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Palace Hotel, a Luxury Collection Hotel, San Francisco?
As of Oct 7, 2022, prices found for a 1-night stay for 2 adults at Palace Hotel, a Luxury Collection Hotel, San Francisco on Oct 30, 2022 start from $247, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Palace Hotel, a Luxury Collection Hotel, San Francisco?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, there's an indoor pool.
Are pets allowed at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes. Valet parking costs USD 72 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Palace Hotel, a Luxury Collection Hotel, San Francisco?
You can check in from 4 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Palace Hotel, a Luxury Collection Hotel, San Francisco?
No, this hotel doesn't have a casino, but San Pablo Lytton Casino (21-min drive) is nearby.
What is there to do at Palace Hotel, a Luxury Collection Hotel, San Francisco and nearby?
Have fun with nearby activities such as sailing and practice your swing at the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include 2 bars and a fitness center.
Are there restaurants at or near Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, there are 2 onsite restaurants, featuring Californian cuisine. Nearby restaurants include Mazarine Coffee (3-min walk), California Pizza Kitchen (3-min walk), and Aquitaine (3-min walk).
What's the area around Palace Hotel, a Luxury Collection Hotel, San Francisco like?
Palace Hotel, a Luxury Collection Hotel, San Francisco is in Downtown San Francisco, a short 1-minute walk from Market St & New Montgomery St Stop and 19 minutes' walk from Oracle Park. Travelers say the local area is good for shopping and very central.

Overall score and ratings

8.8

Fabulous

9.4/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Fabulous property
FABULOUS!!!! This place is amazing. Staff was over-the-top friendly, helpful, and professional. Room did not have any view, but, it was quiet, clean and very comfortable. The breakfast buffet was phenomenal. Easy walking distance to ferry building, and Oracle Park.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

WEITING, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Its a nice hotel, but not really 5-star - my previous 5-star hotel's had WOW experiences but this one was just regular. Other than the lounge at the entrance which looks grand, the rest of the hotel is Okay. The service is good but there is nothing really royal about it.
1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Huang, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

BRENDA, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

caroline, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Tracy, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Michael, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Johana, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Rooms are dim and hallways are noisy. Lots of dirt and dust in bathroom. Rooms were depressing with window facing interior light well. Check in clerk gave us a lower rate room although we paid for a higher rate room. Extremely dangerous when getting on and off your car.
Paul, 2-night family trip
Verified Expedia guest review