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1 room, 2 adults

Sheraton Imperial Kuala Lumpur Hotel, Kuala Lumpur

5-star5 stars
Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia

Luxury hotel with spa, near SOGO
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Wellness
Great wellness & sports facilities
Location
Great location
Food
Delicious food
Beach
Beach is not so nice

Sheraton Imperial Kuala Lumpur Hotel, Kuala Lumpur

from $57
  • Deluxe Room, 1 King Bed, City View
  • Deluxe Room, 2 Twin Beds, City View
  • Club Room, 1 King Bed, Business Lounge Access
  • Club Room, Business Lounge Access
  • Deluxe Suite, 1 Bedroom, City View
  • Club Suite, 1 King Bed, Business Lounge Access
  • Club Suite, 1 King Bed, Business Lounge Access, City View
  • Club Suite, 1 King Bed, Business Lounge Access, City View

What’s around Sheraton Imperial Kuala Lumpur Hotel, Kuala Lumpur

Landmarks

  • In Kuala Lumpur City Centre
  • Kuala Lumpur Tower - 15 min walk
  • Petronas Twin Towers - 19 min walk
  • Putra World Trade Centre - 22 min walk
  • Kuala Lumpur Convention Centre - 22 min walk
  • Petaling Street - 23 min walk
  • KLCC Park - 26 min walk
  • Pavilion Kuala Lumpur - 27 min walk

Getting around

  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 46 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 20 min drive
  • Kuala Lumpur Sultan Ismail Station - 14 min walk
  • Kuala Lumpur Masjid Jamek Station - 18 min walk
  • Kuala Lumpur Bank NeStation KTM Komuter Station - 24 min walk
  • Medan Tuanku Station - 2 min walk
  • Bukit Nanas Station - 9 min walk
  • Dang Wangi Station - 9 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 398 rooms
  • This hotel is arranged over 38 floors

Check-in and check-out

  • Check-in time 3 PM-4 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking (limited) *

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 23003
  • Conference space size (meters) - 2137
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
Accessibility
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Transfer shower
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch Smart TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Mandara Spa. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Essence - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.

Celestial Court - This restaurant specializes in Chinese cuisine and serves brunch, lunch, and dinner. Reservations are required. Open daily.

Villa Danieli - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Pavilions Lounge - This lobby lounge serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Essence Restaurant - Onsite buffet restaurant. Open daily.

Sheraton Imperial Kuala Lumpur Hotel, Kuala Lumpur’s small print

Also known as

  • Hotel Kuala Lumpur Sheraton
  • Sheraton Kuala Lumpur Hotel
  • Sheraton Imperial Hotel
  • Sheraton Imperial
  • Sheraton Kuala Lumpur
  • Kuala Lumpur Sheraton
  • Sheraton Imperial Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur Hotel Hotel
  • Sheraton Imperial Kuala Lumpur Hotel Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur Hotel Hotel Kuala Lumpur
  • Hotel Sheraton Imperial Kuala Lumpur
  • Imperial Sheraton Kuala Lumpur
  • Kuala Lumpur Hotel Sheraton
  • Kuala Lumpur Sheraton Hotel
  • Kuala Lumpur Sheraton Imperial
  • Sheraton Hotel Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Valet parking costs MYR 29.00 per day

Rollaway beds are available for MYR 93.0 per night

Buffet breakfast is offered for an extra charge of MYR 84 for adults and MYR 42 for children (approximately)

Airport shuttle service is offered for an extra charge of MYR 195 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very Good 8.4 From 475 reviews

Very Good 8.0
Festive short break
Sheraton Imperial KL has confirmed my request for high floor and non-smoking room on the morning of check in day, unfortunately it is either doesn’t appears in their system or the front desk staff doesn’t check at all when I check in. Requested for additional toiletries and towel, given that I booked for two adults and one child, it toke around 40 minutes for these items to sent to my room, poor staffing. There was no kettle in the room, again it toke more than half an hour to set after request. Club Lounge is good. The breakfast at Essence is reasonable and good, however, they don’t replenish it. The waitress led us to seat but leave us before ask what what drink we want, sigh, poor hospitality. Sheraton Imperial KL need to improve its hospitality.
Kok Boon, my1 night family trip
Very Good 8.0
A week's stay on way back to UK from New Zealand.
The hotel is certainly an impressive building and includes business / conference facilities, several restaurants, a pool and the full range of facilities one would expect from a high end place. All staff were, in the main, helpful and polite although some on the front reception desk really could do with some customer service training. In fact, many staff thoughout the hotel appeared to be in training, and consequently several mistakes had to be understood in that context. We ate three times at the hotel and the food was disappointing on all occasions. In the Italian restaurant for example, and after a very lengthy wait to be served, we were told that there would be a further delay as the trainee had made a mistake with our pizzas. When the food did arrive it was only partially edible. The pizzas were so hard we simply couldn't eat them. I told the waiter this, but there was no apology or comment at all. Not the type or level of service we expect from a Sheraton hotel. The servicing of our room also left a lot to be desired, with used towels being left, no flannels etc. Those staff in the bar area however were a real credit to the hotel. Julizah in particular was delightful and made a real effort to be engaging and helpful. Our room was lovely: spacious and clean with a reasonable view of the KL Tower. Altogether, a lovely hotel with great facilities but certainly the food and aspects of service we experienced should be improved to fully merit the status claimed.
Doug, gbOther trip
Exceptional 10.0
A very lovely experience
We had a great stay, location was very convenient. Love the design, very sleek and the ambience was amazing. Breakfast buffet was really nice with great variety from Eastern to Western food, love the juice bar (you can order fresh juice from friendly staffs). I am vegetarian and the restaurant chef was kind enough to cook fresh for me the vegetarian nasi lamak sauce, which helped me enjoy the famous Malaysian dish. I got a special Malaysian bread from friendly staffs (coincidentally it was my birthday) so it was very nice of them. Cleanliness and facilities were perfect, so overall it was a great experience for my parents and me. Thanks all the staffs there for their hospitality.
Trang Ngoc Doan, au2 night family trip
Fair 4.0
Disappointing stay......
I have stayed at Sheraton Imperial KL many times before - at least 6-7 times over the last 8 years...and this is probably the last time. The hotel and facilities are still very good but what let this hotel down are the staff and their care-factor of ZERO. The staff service is terrible everywhere in this hotel..From meet and greet staff outside to check-in to restaurant and to the Sheraton Club lounge. The staff are not rude but don’t display the quality that is expected of a Sheraton property. Upon approach to the hotel, there seems to be more of a security presence than a warm welcome from the uniformed hotel staff. The ratio of security staff (dressed in all black like nightclub bouncers) to hotel bell staff is 3 to 1...it really gives you an uncomfortable feeling. Check-in was okay but items were on the final bill which had been disputed a couple of times before and was assured that the wrong charges would be taken off...however the charges was never reversed and almost charged to the credit card upon check-out. If I didn’t know better, I would think that this is a way to sneak in incorrect charges to the bill when checking out in a hurry. Besides a couple of staff at the club lounge, the lounge staff was very abrupt. No smiles and level of service was very discriminatory. Worst service - Essence Restaurant. We had breakfast and dinner there-our table was never cleared at any seating. I had to clear our table all the time. No coffee/tea was offered.
Never Again, au1 night trip
Poor 2.0
The only thing that stands out is the staff especially Fifi at the front desk and the bellman at the entrance. This is not a 5 star hotel. Toilet did not flush properly. Room was a bit dated. Everything at the hotel had prices like NYC. A pack of Oreos that sells right opposite the hotel in the mall for $0.60 US sells for $3 at the hotel. Really Sheraton this is how you nickel and dime your customers. Also I didn’t see 1 person at the Indian restaurant, reason being price are way too expensive. I dine opposite the twin tower at NZ curry house for 1/10 the price and service with a view of the twin towers. The bar and pool bar was priced like if you are at the club in NYC. Gym was in good condition. The Spa was way too expensive. You get a massage in NYC Chinatown for less the price than at the hotel. Hotel wasn’t quiet either, you can hear construction going on and the traffic. Also please review your bill, checked my bill at 4am a saw a room charge of $64 US. I immediately called the front desk and inquired, only to be told someone from reception will call be back. I waited without going back to sleep. No one called. Went down at 8am and was told it was a mistake. A mistake that cost me 4 hrs of my precious sleep especially when I am on vacation. I wished to those reviewers who rated this hotel as a 5 star. This is my 31st country visiting and no way this is a 5 star. I stayed at boutique 3 star hotel that had way better services. Unfortunately orbitz only allows 1500 words.
us2 night romance trip

Sheraton Imperial Kuala Lumpur Hotel, Kuala Lumpur

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