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The Westin Palace, Madrid, Madrid

5 stars
Plaza de las Cortes, 7MadridMadrid28014Spain, 800-491-6126
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Excellent4.5 / 5
Service
Fantastic service
Vibe
Awesome vibe
Amenities
Great amenities
Value for money
Value for money could be better
343See all 343 Hotels.com reviews
From 3,535 reviewsTripAdvisor Traveller Rating
  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 16-min drive; 9.7 miles/15.6 km
  • Madrid Recoletos Station 14-min walk; 0.7 miles/1.1 km
  • Madrid Atocha Station 15-min walk; 0.8 miles/1.2 km
  • Madrid Delicias Station 21-min walk; 1.2 miles/1.9 km
  • Sevilla Station 7-min walk; 0.3 miles/0.5 km
  • Anton Martin Station 7-min walk; 0.3 miles/0.5 km
  • Banco de Espana Station 8-min walk; 0.4 miles/0.6 km
  • Valet parking (surcharge)

The Westin Palace, Madrid, Madrid

Hotel Info: 866-539-8117

from $257
  • Junior Suite
  • Premium Room
  • Premium Room, 1 King Bed
  • Premium Room, City View
  • Premium Room, 1 King Bed
  • Deluxe Room
  • Junior Suite, 1 King Bed
  • Executive Suite
  • Executive Room
  • Deluxe Room, 1 Double or 2 Single Beds (Premium)
  • Deluxe Double or Twin Room

At a glance

Key facts

Hotel size

  • This hotel has 467 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-1 AM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets allowed *

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Valet parking *

Also known as

  • Madrid Palace Westin
  • Westin Palace Madrid
  • The Westin Palace Madrid Hotel Madrid
  • Westin Palace Madrid Hotel
  • Madrid Westin Palace
  • Palace Madrid
  • Palace Madrid Westin
  • Westin Madrid
  • Westin Madrid Palace
  • Westin Palace
  • Westin Palace Hotel
  • Westin Palace Hotel Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 210
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 575

Optional extras

Valet parking costs EUR 38.77 per night

Rollaway beds are available for EUR 55 per night

Buffet breakfast is offered for an extra charge of EUR 38 per person (approximately)

Pets are allowed for an extra charge of EUR 33 per pet, per night

WiFi is available in guestrooms for EUR 19 per 24-hour period (rates may vary)

WiFi is available in public areas for EUR 19 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for EUR 19 per stay (rates may vary)

High-speed Internet access (wired) is available in public areas for EUR 19 per day (rates may vary)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • 24-hour fitness facilities
  • Spa treatment room(s)
  • Sauna
  • Golfing nearby
Working away
  • Business center
  • Meeting rooms 33
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1912
  • Elevator/lift
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Awards and affiliations

  • The Westin Palace, Madrid is listed in the 2011 Condé Nast Traveler Top 100 List.
  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

The Westin Palace, Madrid, Madrid’s small print

Also known as

  • Madrid Palace Westin
  • Westin Palace Madrid
  • The Westin Palace Madrid Hotel Madrid
  • Westin Palace Madrid Hotel
  • Madrid Westin Palace
  • Palace Madrid
  • Palace Madrid Westin
  • Westin Madrid
  • Westin Madrid Palace
  • Westin Palace
  • Westin Palace Hotel
  • Westin Palace Hotel Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 210
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 575

Optional extras

Valet parking costs EUR 38.77 per night

Rollaway beds are available for EUR 55 per night

Buffet breakfast is offered for an extra charge of EUR 38 per person (approximately)

Pets are allowed for an extra charge of EUR 33 per pet, per night

WiFi is available in guestrooms for EUR 19 per 24-hour period (rates may vary)

WiFi is available in public areas for EUR 19 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for EUR 19 per stay (rates may vary)

High-speed Internet access (wired) is available in public areas for EUR 19 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 343 reviews

The Westin Palace, Madrid, Madrid
Outstanding5.0 / 5
its a no brainer
5 night family trip
The Westin Palace, Madrid, Madrid
Poor1.0 / 5
Terrible hotel
Terrible, this hotel should be two star at most. The 4 reception Windows personnel have no clue what to do nor want to help. The excecutive suite overlook HVAC units. Toilet paper is rougher than sand paper. We were told at checking in that wifi is free but we were charged anyway. The cleaning and room service personnel were great and that's why we gave this hotel two stars. Terrible hotel, do not recommend to try. At checkout they could not get our luggage to the taxi on time, it took over 30 minutes. Our advice is use any other hotel in Madrid except this one. The name is deceiving, it is a dump not a palace.
3 night romance trip
The Westin Palace, Madrid, Madrid
Excellent4.0 / 5
Madrid elegance
All very good though restaurant food good it was way over priced
1 night romance trip
The Westin Palace, Madrid, Madrid
Outstanding5.0 / 5
After many visits, the best visit to Madrid ever!
I have stayed at The Palace before, and I have visited Madrid many times for business and pleasure. This trip was one of the best, and the newly renovated accommodations plus the always wonderful and friendly service plus the fantastic food and ambience made this trip one of the most fun and relaxing. ¡Muchissimas gracias a todos!
3 night family trip
The Westin Palace, Madrid, Madrid
Excellent4.0 / 5
Excellent location. We stayed in room 144 and 145 first floor. Our room was 144 overlooking all the roofs, and other inner court rooms. (We were punished because we are an "Expidia, hence hotels.com) customers. I have heard it before. Not many times. EVERY TIME. Anyhow the first floor is undergoing a full refurbishing. Mind you, this is a 400 ++ room hotel. The the foot print is large. Walking into the room, I taste the dust under my tongue coming from the ongoing remodeling on the floor. I stay quiet not to spoil it to my wife who is with me on a rare business trip. Staff is amiable. The lounge is OK. The drinks outrageously expensive. A scotch for 24 Euros plus IVA. Breakfast buffet is outstanding. Dinner. A disaster. They had this special Peruvian tasting menu, you won't feed it to your ... My wife is Peruvian, we go to Peru few times a year. Enough said. Location: one of the best. Will I come back? I have to think about it.. Actually I m back in Madrid on the 19th. Of Novembre and I am staying at The Wellington. (My wife is back home in Miami)
3 night romance trip

See all reviews

The Westin Palace, Madrid, Madrid

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